SIT20322 - Certificate II in Hospitality
Overview
Start studying your passion for hospitality with Certificate II in Hospitality. Gain essential skills like customer service and basic service skills needed for a career in the world of hospitality.
Develop practical hospitality industry knowledge and skills to prepare you for entry level roles in settings such as cafes, restaurants, bars and other hospitality venues. Through simulated training you will learn to prepare espresso, responsibly serve alcohol, and handle food safely.
This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This is a nationally recognised course.
QUALITY EDUCATION, WHEREVER YOU ARE
Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.
A UNI THAT KNOWS CREDIBILITY IS KEY
In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.
A UNI THAT LEADS IN ONLINE EDUCATION
A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.
A UNI THAT KNOWS CONVENIENCE COUNTS
CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.
A UNI THAT KNOWS YOUR EXPERIENCE MATTERS
CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.
Study Experience
- Training Restaurant
- Flexible Online Study
- Experienced Teaching Team
Career Opportunities
SIT20322 Certificate II in Hospitality provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
Structure & Availability
On Campus
Duration:| Part Time Duration |
|---|
| 36 weeks |
This course is available to study over 36 weeks part-time with students participating in on-campus training one day per week. Training dates, times and locations will be provided to students upon admittance to the course. To develop hospitality skills student must participate in 12 service periods which can be completed during on campus restaurant service or during the students own work/volunteer service time within the industry. This course is competency based, so it may be possible for learners to complete their training sooner if they have reached the required skill level.
The Certificate II in Hospitality has been designed to combine hands-on practical training with industry-relevant knowledge, helping students build the foundational skills required for a career in the hospitality industry.
You will gain hands-on experience in a real-world simulated learning environment, performing routine hospitality tasks while developing practical skills in preparing and serving espresso coffee and non-alcoholic beverages. Students will also complete training to meet the requirements for the responsible service of alcohol. Throughout the course, you will develop the knowledge and practical skills required to handle food safely, maintain workplace health and safety standards, and participate in sustainable workplace practices. Additionally, you will build strong customer service skills to create positive guest experiences, communicate effectively with customers and colleagues, and work with cultural awareness when interacting with people from diverse backgrounds.
Group 1
| Unit Code | Unit Name |
|---|---|
| SITXFSA005 | Use hygienic practices for food safety |
| SITXWHS005 | Participate in safe work practices |
| SITHFAB025 | Prepare and serve espresso coffee |
| SITHIND007 | Use hospitality skills effectively |
Group 2
| Unit Code | Unit Name |
|---|---|
| SITHFAB021 | Provide responsible service of alcohol |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| BSBCMM211 | Apply communication skills |
| SITXCCS011 | Interact with customers |
| BSBTWK201 | Work effectively with others |
Group 3
| Unit Code | Unit Name |
|---|---|
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
| BSBSUS211 | Participate in sustainable work practices |
Start TAFE Now (STN) - On Campus
Duration:| Part Time Duration |
|---|
| 36 weeks |
This course is available to study over 36 weeks part-time with students participating in on-campus training one day per week. Training dates, times and locations will be provided to students upon admittance to the course. To develop hospitality skills student must participate in 12 service periods which can be completed during on campus restaurant service or during the students own work/volunteer service time within the industry. This course is competency based, so it may be possible for learners to complete their training sooner if they have reached the required skill level.
The Certificate II in Hospitality has been designed to combine hands-on practical training with industry-relevant knowledge, helping students build the foundational skills required for a career in the hospitality industry.
You will gain hands-on experience in a real-world simulated learning environment, performing routine hospitality tasks while developing practical skills in preparing and serving espresso coffee and non-alcoholic beverages. Students will also complete training to meet the requirements for the responsible service of alcohol. Throughout the course, you will develop the knowledge and practical skills required to handle food safely, maintain workplace health and safety standards, and participate in sustainable workplace practices. Additionally, you will build strong customer service skills to create positive guest experiences, communicate effectively with customers and colleagues, and work with cultural awareness when interacting with people from diverse backgrounds.
Group 1
| Unit Code | Unit Name |
|---|---|
| SITXFSA005 | Use hygienic practices for food safety |
| SITXWHS005 | Participate in safe work practices |
| SITHFAB025 | Prepare and serve espresso coffee |
| SITHIND007 | Use hospitality skills effectively |
Group 2
| Unit Code | Unit Name |
|---|---|
| SITHFAB021 | Provide responsible service of alcohol |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| BSBCMM211 | Apply communication skills |
| SITXCCS011 | Interact with customers |
| BSBTWK201 | Work effectively with others |
Group 3
| Unit Code | Unit Name |
|---|---|
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
| BSBSUS211 | Participate in sustainable work practices |
Start TAFE Now (STN) - Trinity College - ONLINE
Duration:| Part Time Duration |
|---|
| 72 weeks |
This course is available to study over 72 weeks part-time with students participating in on-campus training at Trinity College. Training dates, times and locations will be provided to students upon admittance to the course. To develop hospitality skills student must participate in 12 service periods which can be completed during on campus restaurant service or during the students own work/volunteer service time within the industry. This course is competency based, so it may be possible for learners to complete their training sooner if they have reached the required skill level.
The Certificate II in Hospitality has been designed to combine hands-on practical training with industry-relevant knowledge, helping students build the foundational skills required for a career in the hospitality industry.
You will gain hands-on experience in a real-world simulated learning environment, performing routine hospitality tasks while developing practical skills in preparing and serving espresso coffee and non-alcoholic beverages. Students will also complete training to meet the requirements for the responsible service of alcohol. Throughout the course, you will develop the knowledge and practical skills required to handle food safely, maintain workplace health and safety standards, and participate in sustainable workplace practices. Additionally, you will build strong customer service skills to create positive guest experiences, communicate effectively with customers and colleagues, and work with cultural awareness when interacting with people from diverse backgrounds.
Group 1 - Year 11
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| SITXFSA005 | Use hygienic practices for food safety |
Group 2 -Year 11
| Unit Code | Unit Name |
|---|---|
| SITHIND007 | Use hospitality skills effectively |
| SITHFAB021 | Provide responsible service of alcohol |
| SITHFAB025 | Prepare and serve espresso coffee |
Group 3 - Year 11
| Unit Code | Unit Name |
|---|---|
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| BSBCMM211 | Apply communication skills |
Group 4 - Year 11
| Unit Code | Unit Name |
|---|---|
| SITXCCS011 | Interact with customers |
Group 5 - Year 12
| Unit Code | Unit Name |
|---|---|
| BSBTWK201 | Work effectively with others |
| SITXCOM007 | Show social and cultural sensitivity |
Group 6 - Year 12
| Unit Code | Unit Name |
|---|---|
| SITHIND006 | Source and use information on the hospitality industry |
| BSBSUS211 | Participate in sustainable work practices |
Trainees
Duration:| Full Time Duration | Part Time Duration |
|---|---|
| 12 months | 24 months |
12 months full time. Students must be working full or part time in industry and have a registered training contract. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level and have agreed workplace sign off.
Core
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| BSBTWK201 | Work effectively with others |
| SITHIND007 | Use hospitality skills effectively |
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
Elective
| Unit Code | Unit Name |
|---|---|
| SITXFSA005 | Use hygienic practices for food safety |
| BSBSUS211 | Participate in sustainable work practices |
| SITHFAB021 | Provide responsible service of alcohol |
| BSBCMM211 | Apply communication skills |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare and serve espresso coffee |
START TAFE NOW (STN) – Kairos College
| Intake | Locations |
|---|---|
| February, 2026 | On-campus, Brisbane |
Start TAFE Now (STN) - On Campus
| Intake | Locations |
|---|---|
| February, 2026 | On-campus, Mackay City, Rockhampton City |
| April, 2026 | On-campus, Rockhampton City |
| July, 2026 | On-campus, Mackay City, Rockhampton City |
| February, 2027 | On-campus, Mackay City, Rockhampton City |
Start TAFE Now (STN) - Trinity College
| Intake | Locations |
|---|---|
| February, 2026 | On-campus, Gladstone |
| March, 2026 | On-campus, Gladstone |
ONLINE
| Intake | Locations |
|---|---|
| February, 2026 | Online |
| March, 2026 | Online |
| April, 2026 | Online |
| May, 2026 | Online |
| August, 2026 | Online |
This course has no residential schools.
For campus-based students, practical skills will be demonstrated in CQ University's Training Restaurants.
Requirements
To Be Eligible
For your application to be considered, you must meet the following entry requirements.
During Your Study
While not needed to apply, you will need to meet the following requirements throughout your studies.
Fees & Scholarships
Fee for Service/ Full Fee
Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE.
Co-Contribution and Co-Contribution Concessional Fee
Some government-funded training programs, such as Career Start and Career Boost, require students to contribute to the cost of their education through a co-contribution fee. This fee varies depending on the course and the student's eligibility for a concessional rate. Additional costs, such as uniforms and course resources, may also apply. More details on eligibility and exemptions can be found on How to Apply for TAFE Certificates and Diplomas.
Please carefully consider your training options before committing to a training course, as this may exhaust your entitlement to further Queensland Government subsidised training. CQUniversity is an approved Skills Assure supplier with the Government Department of Trade, Employment and Training.
If you are unsure of your eligibility or wish to discuss your options further, please connect with us on 13 27 86.
As a high school student, you may be eligible for the Queensland Government’s VET in Schools (VETiS) program which is fee-free. Course specific costs may be applicable, an example would be high vis clothing and safety boots for trade courses.
If you are currently enrolled in or have previously completed a VETiS funded course, you will not be eligible for future VETiS funding.
Please carefully consider your training options before committing to a training course as this may exhaust your entitlement to further Queensland Government subsidised training.
Students must have a genuine interest in pursuing a post school vocational occupation to receive VETiS funding.
Fee for Service/ Full Fee
Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE.
Co-contribution
Some government-funded training programs, such as Career Start and Career Boost, provide a contribution that reduces the cost of training. Eligible apprentices and trainees will be charged $1.60 per *nominal hour. Concession rates apply to eligible students based on provided evidence. If you are required to pay Student Contribution Fees, you may be eligible for partial or full exemption, you can find more information on Apply for TAFE Certificates and Diplomas. Learn more about eligible courses and funding eligibility criteria by visiting Career Start or Career Boost.
Free Apprenticeships for Under 25s Funding
Free apprenticeships for under 25s covers the cost of training for employers who commence an eligible new or existing apprentice or trainee in a priority qualification. Learn more about eligible courses and funding eligibility criteria by visiting Free Apprenticeships for Under 25s.
Some employers may optionally choose to sponsor all or part of a student’s full fees or co-contribution fees. Please carefully consider your training options before committing to a training course, as this may exhaust your entitlement to further Queensland Government subsidised training. CQUniversity is an approved Skills Assure supplier with the Government Department of Trade, Employment and Training.
*Nominal hours is a value assigned to a VET course or unit and nominally represents the anticipated hours of supervised training deemed necessary to conduct the training and assessment activities associated with the course or unit.
*Some qualifications require students to pay for additional items, for example, the cost of a uniform or other compulsory resources which are not included in free or subsidised enrolments.
If you are unsure of your eligibility or wish to discuss your options further, please connect with us on 13 27 86.
At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more
How to Apply
How to Apply
Check what you need to do to apply to study this course.
Your Application Options
Follow These Steps
Start Your Application
Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way with your application, talk with one of our Student Advice team members by calling 13 27 86.
Applications for 2027 intakes open on 1 September 2026.
