CQUniversity is committed to protecting user privacy. The University understands and appreciates that visitors and user of this website are concerned about their privacy and the confidentiality and security of personal information that may be provided.
CQUniversity complies with the Information Privacy Act 2009 Qld (IP Act) and takes its obligations under the IP Act seriously. The IP Act provides individuals with a legally enforceable right of access to, and amendment of, their own personal information held by the University, unless this would, on balance, be contrary to the public interest.
The IP Act specifies 11 Information Privacy Principles (IPPs) which govern how and when personal information may be collected, handled, stored, accessed, amended, managed, transferred, used and disclosed.
CQUniversity actively releases information in accessible, readable and helpful formats and is committed to continuing this practice. The University does not publicly release data that includes personal information about identifiable people. The University endeavours to keep personal information secure, up-to-date and relevant, and will only use it for the purpose for which it was collected.
Securing Electronic Information
CQUniversity uses a variety of technologies to secure the information we collect on our servers and to secure the transmission of information to our servers. However, there is always a small possibility that your information could be inadvertently disclosed. By using our sites, you agree that CQUniversity is not liable for the inadvertent or unintentional disclosure of your information.
Some software components on our sites may write small files to your computer, known as cookies. Further details of the University's cookie usage are provided in our Cookies Page.
In the normal course of operation of our web servers, CQUniversity collects information about users that may include:
- IP Address
- type of operating system and browser
- operating characteristics, like screening resolution, and colouring depth
- the URL that referred you to our site
- the part of the world from which you are accessing our site.
This information is retained and used by web support teams and by system administrators to review and improve the user experience on CQUniversity's site and to diagnose problems. CQUniversity does not use this information to identify individual users.
You may choose to supply us with additional information electronically, in the course of certain requests you may make on our website. Here are some examples:
- If you choose to contact us or submit questions, we may request additional information to be able to assist. This information may include your name, address, email address, or other identifying information.
- If you choose to electronically do business with us, we may collect additional financial information, including your credit card number, expiration date, banking details, or billing address.
- If you choose to perform other functions with us, such as applications for admission, we may collect additional information, including your employment and education history, date of birth, phone number, and residence status.
If you are concerned about transmitting information over the Internet, you can always contact us via mail or phone. In this case, we will not use this information to add you to mailing lists.
We do not sell this information to commercial third parties.
Information you choose to provide to us will be treated as a public record and will be retained as required by the Public Records Act 2002 Qld and other relevant regulations. CQUniversity may be ordered by a court, law enforcement agency or regulatory agency with jurisdiction to disclose information. CQUniversity will comply with such requests and is not obligated to notify you of such disclosure.
If you access CQUniversity sites using passwords, computers or network connections supplied by CQUniversity, we will have additional information about you including your identity and your relationship to the University. Notwithstanding anything in this statement, this information may be used to assess compliance with relevant University policies on the use of technology and University facilities.
Photo and Video Consent
CQUniversity respects the importance of protecting your privacy. At our events, we may take photographs and video footage of you to use, reproduce and publish. For more information please visit our Photos and Videos Consent page.
Payments to the University
When paying an account or purchasing something through our website, your personal and financial details are protected at all stages of the transaction. In order to process your payment, the information requested consists of name, student number, phone number, and credit card details.
Credit card details may be encrypted and stored locally while the connection to the credit clearing house is made. Once the transaction is complete, the encrypted details are removed.
Email correspondence sent to this site or the University will be treated as a public record and will be retained as required by the Public Records Act 2002 Qld and other relevant regulations.
Unless specified, your name and address will not be added to a mailing list, nor will we disclose these details to third parties without your consent, unless required by law. However, email messages may be monitored by authorised information technology staff for purposes such as system troubleshooting and maintenance.
Access to Personal Information
If you wish to lodge an information access application under the Information Privacy Act, you will need to complete the Right to Information and Information Privacy Access Application form which can be accessed from the Queensland Government's Right to Information website. Please download and complete the pdf form and send it to:
Privacy and Right to Information Officer
Rockhampton QLD 4701
There are no fees or charges for accessing only your personal information through an Information Privacy Access application.
If you have queries about our privacy and security practices, or wish to make a complaint, please contact the Governance Directorate by emailing email@example.com.