CHC33021 - Certificate III in Individual Support
Overview
Transform lives with our Certificate III in Individual Support. Learn person-centred care, effective communication, and safety practices. Support ageing adults, individuals with disabilities, and those needing palliative care. Empower independence, promote well-being, and make a meaningful difference. Join us and embark on a rewarding career as a caring and compassionate support professional.
This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.
These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
This is a nationally recognised course.
QUALITY EDUCATION, WHEREVER YOU ARE
Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.
A UNI THAT KNOWS CREDIBILITY IS KEY
In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.
A UNI THAT LEADS IN ONLINE EDUCATION
A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.
A UNI THAT KNOWS CONVENIENCE COUNTS
CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.
A UNI THAT KNOWS YOUR EXPERIENCE MATTERS
CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.
Study Experience
- Mixed-Mode Study
- Placement Expectations
- Aged Care or Disability?
- Fast-Tracked Course
Career Opportunities
Occupational Outcome: Assistant In Nursing, Personal Care Attendant, Community Care Worker, Support Worker, Disability Support Worker
Structure & Availability
Standard Course Structure- Mixed Mode
Duration:This program can take up to 12 months to complete. Students may complete this course sooner if they are currently working in industry as a support worker or have increased capacity to participate in their study.
Initial unit enrolments include:
- CHCDIV001 Work with diverse people,
- CHCLEG001 Work legally and ethically, and
- CHCCOM005 Communicate and work in health or community services
Students are advised to not enroll into any further units at this point.
If you have previously completed any of the above units, you may be eligible for credit transfer.
Credit transfer is when you have previously completed equivalent competencies or learning outcomes (via formal learning) in the same or similar field in which they are currently studying.
Core
| Unit Code | Unit Name |
|---|---|
| CHCCOM005 | Communicate and work in health or community services |
| CHCLEG001 | Work legally and ethically |
| CHCDIV001 | Work with diverse people |
| HLTWHS002 | Follow safe work practices for direct client care |
| CHCCCS041 | Recognise healthy body systems |
| HLTINF006 | Apply basic principles and practices of infection prevention and control |
| CHCCCS040 | Support independence and wellbeing |
| CHCCCS038 | Facilitate the empowerment of people receiving support |
| CHCCCS031 | Provide individualised support |
Elective - AGEING SPECIALISATION
| Unit Code | Unit Name |
|---|---|
| CHCCCS036 | Support relationships with carer and family |
| CHCCCS037 | Visit client residence |
| CHCMHS001 | Work with people with mental health issues |
| CHCAGE013 | Work effectively in aged care |
| CHCAGE011 | Provide support to people living with dementia |
| CHCPAL003 | Deliver care services using a palliative approach |
Elective - DISABILITY SPECIALISATION
| Unit Code | Unit Name |
|---|---|
| CHCMHS001 | Work with people with mental health issues |
| CHCCCS037 | Visit client residence |
| CHCCCS036 | Support relationships with carer and family |
| CHCDIS012 | Support community participation and social inclusion |
| CHCDIS011 | Contribute to ongoing skills development using a strengths-based approach |
| CHCDIS020 | Work effectively in disability support |
RPL Structure
Duration:RPL only
Core
| Unit Code | Unit Name |
|---|---|
| HLTWHS002 | Follow safe work practices for direct client care |
| CHCCCS040 | Support independence and wellbeing |
| CHCCCS041 | Recognise healthy body systems |
| CHCCCS038 | Facilitate the empowerment of people receiving support |
| CHCCCS031 | Provide individualised support |
| HLTINF006 | Apply basic principles and practices of infection prevention and control |
| CHCCOM005 | Communicate and work in health or community services |
| CHCDIV001 | Work with diverse people |
| CHCLEG001 | Work legally and ethically |
Electives
| Unit Code | Unit Name |
|---|---|
| HLTAID011 | Provide First Aid |
| CHCCCS036 | Support relationships with carer and family |
| CHCMHS001 | Work with people with mental health issues |
| CHCCCS037 | Visit client residence |
| CHCAGE013 | Work effectively in aged care |
| CHCAGE011 | Provide support to people living with dementia |
| CHCPAL003 | Deliver care services using a palliative approach |
| CHCDIS020 | Work effectively in disability support |
| CHCDIS011 | Contribute to ongoing skills development using a strengths-based approach |
| CHCDIS012 | Support community participation and social inclusion |
RURAL AND REMOTE PILOT TRAINING STRUCTURE
Duration:To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
This program will be delivered over 12 months.
Students will have access to on-line resources and assessments via the CQU Moodle and other relevant resources.
Students will be supported by face to face delivery, telephone, email and ZOOM sessions. Students will also have access to on-line Library resources and learning support. Students will also be required to complete on job assessment with third party verification.
Students must attend practical skills workshops that includes a summary of the unit learning material, followed by practical/simulated skills assessments.
Students must have successfully commenced or completed the Unit written assessments in Moodle units prior to attending the practical skills workshop.
DELIVERY SEQUENCE
| Unit Code | Unit Name |
|---|---|
| HLTAID011 | Provide First Aid |
| CHCCOM005 | Communicate and work in health or community services |
| CHCLEG001 | Work legally and ethically |
| HLTWHS002 | Follow safe work practices for direct client care |
| CHCDIV001 | Work with diverse people |
| HLTINF006 | Apply basic principles and practices of infection prevention and control |
| CHCCCS041 | Recognise healthy body systems |
| CHCCCS040 | Support independence and wellbeing |
| CHCCCS031 | Provide individualised support |
| CHCCCS038 | Facilitate the empowerment of people receiving support |
| CHCMHS001 | Work with people with mental health issues |
| CHCAGE011 | Provide support to people living with dementia |
| CHCAGE013 | Work effectively in aged care |
| CHCPAL003 | Deliver care services using a palliative approach |
| CHCCCS037 | Visit client residence |
To learn more about the course structure for this course, please visit the handbook.
Standard Course Structure- Mixed Mode
| Intake | Locations |
|---|---|
| February, 2025 | Mixed Mode, Bundaberg, Cairns, Gladstone, Mackay City, Rockhampton, RPL/RCC/Credit, Townsville |
| April, 2025 | Mixed Mode, Bundaberg, Cairns, Gladstone, Mackay City, Rockhampton, RPL/RCC/Credit, Townsville |
| June, 2025 | Mixed Mode, Bundaberg, Cairns, Gladstone, Mackay City, Rockhampton, RPL/RCC/Credit, Townsville |
| August, 2025 | Mixed Mode, Bundaberg, Cairns, Gladstone, Mackay City, Rockhampton, RPL/RCC/Credit, Townsville |
| October, 2025 | Mixed Mode, Bundaberg, Cairns, Gladstone, Mackay City, Rockhampton, RPL/RCC/Credit, Townsville |
| February, 2026 | Mixed Mode, Bundaberg, Cairns, Gladstone, Mackay City, Rockhampton, Townsville |
| April, 2026 | Mixed Mode, Bundaberg, Cairns, Gladstone, Mackay City, Rockhampton, Townsville |
| June, 2026 | Mixed Mode, Bundaberg, Cairns, Gladstone, Mackay City, Rockhampton, Townsville |
| August, 2026 | Mixed Mode, Bundaberg, Cairns, Gladstone, Mackay City, Rockhampton, Townsville |
| October, 2026 | Mixed Mode, Bundaberg, Cairns, Gladstone, Mackay City, Rockhampton, Townsville |
Standard Course Structure- Mixed Mode
| CHC33021 Residential Schools | |
|---|---|
| Location | Mixed Mode |
| Room | |
| Start Date | To Be Advised |
| End Date | To Be Advised |
| Start Time | To Be Advised |
| End Time | To Be Advised |
| Compulsory | Yes |
Residential schools for this course are conducted on campus in Bundaberg, Gladstone, Mackay City, Rockhampton North, Cairns and Townsville. Throughout the duration of this course, students will be required to undertake 2 blocks of residential schools: 1 x 1-day block and 1 x 3-day block, at a campus of their choosing (see the More Details section of the Handbook for the 2024 dates). **Residential school dates will be confirmed by your teacher in accordance with your commencement intake and course progression. Students are advised to confirm dates with their teacher prior to making travel and personal arrangements.
| |
To complete this course, you will be required to complete an approved work placement of 120 hours. Students who are currently working in a relevant role may be eligible to undertake placement with their existing employer, subject to approval from the relevant Educational Team Leader and agreement from the employer.
You will be required to complete a Placement Application Form. This form allows you to apply for approval to complete your placement within your workplace or alternatively, request to attend a CQUniversity-sourced placement. If your workplace does not meet the required criteria for the training package to undertake your placement hours then, CQUniversity will arrange a work placement for you.
CQUniversity’s Workforce Integrated Learning (WIL) team will aim to source a placement located within your community; however, circumstances may require you to relocate to complete the placement.
Mandatory placement checks are compulsory for this course and it is important that students ensure they can meet the requirements for these checks. Mandatory Check inquiries can be directed to WILCompliance@cqu.edu.au and further detailed information can be sourced by clicking on the following link: IMMUNISATIONS AND VACCINATIONS WIL DOCUMENT.
You may also be required to undertake a pre-placement interview with the host organisation and placement may be subject to you meeting the organisation's requirements.
Requirements
Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equivalent or higher level course.
There are no other entry requirements for this qualification, however students should ensure that they are able to meet the mandatory checks required for placement.
Fees & Scholarships
Fee for Service/ Full Fee
Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE.
Co-Contribution and Co-Contribution Concessional Fee
Some government-funded training programs, such as Certificate 3 Guarantee and Higher Level Skills, require students to contribute to the cost of their education through a co-contribution fee. This fee varies depending on the course and the student's eligibility for a concessional rate. Additional costs, such as uniforms and course resources, may also apply. More details on eligibility and exemptions can be found on How to Apply for TAFE Certificates and Diplomas.
Starting the 1st of July 2025, the Queensland Government is updating its TAFE subsidy offerings. Students commencing from this date will need to be reassessed, potentially requiring additional documentation to maintain their funding. Those who do not provide the necessary documents, or are no longer eligible, may lose their subsidy and continue as full-fee-paying students. For more information visit Paying for TAFE and review Important Changes to TAFE Subsidies from July 2025.
If you are unsure of your eligibility or wish to discuss your options further, please connect with us on 13 27 86.
At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more
How to Apply
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