CHC32015 - Certificate III in Community Services

Duration12 months full-time
Next intakeApril, 2024
Study modeOnline
Total units12
Fee-Free TAFE course for eligible applicants in 2024


If you have your heart set on helping others, the Certificate III in Community Services is just for you. This course is included in the Australian and Queensland Government’s Fee Free TAFE program.

This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs. At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.

This is a nationally recognised accredited course.

The COVID-19 vaccination may be a requirement for employment. 

Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.

In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.

A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.

CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.

CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.

Study experience

  • kristie-huntly.jpg
    The best thing about studying at CQUniversity was the inside experience in the sector that I wanted to study in and the unforgettable friendships that you build with others who have the same passion as you.

    Kristie Huntly

    Certificate III in Community Services

Career Opportunities

This level is appropriate for support workers, case workers and client contact officers, generally these positions have direct contact with clients, identify presenting needs and refer to appropriate services and support.

Structure & Availability

Standard Course Structure


12 months full-time

CHC32015 Cert III Community Services

Unit CodeUnit Name
CHCDIV001Work with diverse people
CHCLEG001Work legally and ethically
CHCCOM005Communicate and work in health or community services
HLTWHS002Follow safe work practices for direct client care
CHCCCS016Respond to client needs
CHCCOM001Provide first point of contact
CHCADV001Facilitate the interests and rights of clients
CHCCCS004Assess co-existing needs
CHCMHS001Work with people with mental health issues
CHCCCS019Recognise and respond to crisis situations
HLTWHS006Manage personal stressors in the work environment
CHCDFV001Recognise and respond appropriately to domestic and family violence

Standard Course Structure

February, 2024Online
April, 2024Online
June, 2024Online
August, 2024Online
October, 2024Online

This course has no residential schools.


Completion of the BKSB (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no other entry requirements for this course, however, it is highly recommended that students have completed Year 10 or equivalent.

Fees & Scholarships

2024 Indicative Fees

Fee TypeFees
Fee for service$3,900
Fee for service per unit$325
TAFE Priority Skills Fund/Training Program fee per unit$5
Fee-Free TAFE$0
Co-Contribution Fee$1,308
Co-Contribution Concessional Fee$984
Co-Contribution Fee per unit$109
Co-Contribution Concessional Fee per unit$82
RPL Fee for service per Unit$163

Please refer to the VET student fees price lists, eligibility criteria applies for subsidised funding. If you are unsure please call us on 13 27 86.

This is a Fee Free TAFE course thanks to the Australian and Queensland Governments. Eligibility and conditions apply. 

At CQUniversity, we believe higher education should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer a wide range of scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more. 

How to apply

Step 1: Get a Unique Student Identifier (USI)

Visit to create a USI or find an existing one.

Step 2: Prepare your eligibility documentation

So that we can assess your application and eligibility for Government funding options, you’ll need to upload documentation as part of your application. You will need to provide confirmation of identity with the following documentation: 

  • Queensland Residency and Date of Birth. (e.g. Queensland Driver’s License photo must be of the back and front of the license)
  • Australian or New Zealand citizenship or Australian permanent residency (e.g. Medicare Card or Birth Certificate)

For further information on eligible documentation, visit Apply for TAFE Certificates and Diplomas.

To fast-track your application, make sure you provide a clear photo showing all the information and upload it with your application.

Step 3: Apply Online

Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way, call us on 13 27 86.

Click on the Apply button below to start your application.