HLT23215 - Certificate II in Health Support Services

Put your learning into practice with CQUniversity’s Certificate II in Health Support Services. Not only with you learn how to provide effective support under supervision, but you will also undertake a clinical placement to test your skills.


Mixed Mode, RPL/RCC/Credit


12 months as per academic/calendar year


Gladstone, Mackay City, Mixed Mode, Rockhampton, Townsville


12 units


The qualification provides a foundation to the health sector to prepare for career pathways and entry into Higher Education qualifications e.g. nursing and allied health.

This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment. To achieve this qualification, the candidate must undertake work placement as detailed in the Assessment Requirements of the units of competency.

This is a nationally recognised accredited course.



12 months as per academic/calendar year

HLT23215 Cluster 1 - Communicate and work safely (STN)
CHCCOM005Communicate and work in health or community services
HLTWHS001Participate in workplace health and safety
HLTINF001Comply with infection prevention and control policies and procedures
HLT23215 Cluster 2 - Client Services (STN)
CHCCCS010Maintain a high standard of service
CHCCCS012Prepare and maintain beds
CHCCCS026Transport individuals
HLT23215 Cluster 3 - Social and cultural diversity (STN)
CHCCCS020Respond effectively to behaviours of concern
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDIV001Work with diverse people
HLT23215 Cluster 4 - Health administration (STN)
BSBMED301Interpret and apply medical terminology appropriately
BSBWOR202Organise and complete daily work activities
BSBWOR203Work effectively with others


2023 JanuarySTART TAFE NOW (STN - Mixed Mode) Available
2023 FebruarySTART TAFE NOW (STN - Mixed Mode) Available

Students are required to complete the assessment conditions per unit of competency, which includes work placement and/or simulated assessment. Every student is required to attend three (3) days vocational placement as scheduled by CQuniversity in conjunction with the school.

Students are required to complete Mandatory Checks prior to placement to comply with the Compulsory Pre-Placement Requirements and relevant cut off dates to be eligible for vocational placement.

Maryborough State High School ONLY

Students are required to attend Simulated Residential School - this will be delivered by CQU teacher in a "Health" room set up at the high school during nominated face-to-face time.

Vocational Placement is a requirement of this qualification - students will be attending Maryborough Hospital for three (3) days (school hours), and will be required to complete Mandatory Checks prior to placement. All theory and simulation assessments must be graded satisfactory in order for students to attend Vocational Placement.

This course has no residential schools.

COVID-19 Vaccination Requirement

The COVID-19 vaccination is mandatory to be eligible to attend a WIL placement for this course. Students will be required to provide evidence of having completed a COVID-19 vaccination schedule by the closing date prior to a WIL placement. The vaccine received must be a vaccine approved by the Therapeutic Goods Administration (TGA) of Australia.

Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no entry requirements for this course however all students are required to collect and complete mandatory checks as per CQUniversity policy in preparation for the compulsory vocational placement. Please make yourself familiar with the Compulsory Pre-Placement Requirements.

These mandatory vocational placement requirements ensure patient and student safety. Also refer to the Clinical Placement Guidelines and Mandatory Checks Requirements for Vocational Placement requirements.

The qualification provides a foundation to the health sector to prepare for career pathways and entry into Higher Education qualifications e.g. nursing and allied health.

Professional recognition is not applicable to this course.
Subsidised full fee$1,164.00 (2023)
Fee for service per unit$319.00 (2023)
Subsidised full fee per unit$97.00 (2023)
Subsidised concession fee per unit$41.00 (2023)
TAFE Priority Skills Fund/Training Program fee per unit$30.70 (2023)
Fee for service$3,828.00 (2023)
Subsidised concession fee$492.00 (2023)

Please refer to the VET student fees price lists, eligibility criteria applies for subsidised funding.

For high school students you may be eligible for the Queensland Government’s VET in Schools (VETiS) program which is fee-free. Course specific costs may be applicable, an example would be high vis clothes and safety boots for trade courses.

If you are unsure, please call us on 13 27 86.

At CQUniversity, we believe higher education should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer a wide range of scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more. 

Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.

In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.

A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.

CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.

CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.

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Before you apply, you will need to have a Unique Student Identifier (USI). If you do not have a USI, creating one is quick and easy. Simply visit to create one. International students can apply for a USI once in Australia.

You can apply for this course by clicking the Apply Now button below. Should you require any assistance please contact our Student Advice team by calling 13 27 86.

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