HLT23221 - Certificate II in Health Support Services
Overview
Start your journey in health care with CQUniversity's Certificate II in Health Support Services. Learn essential skills to assist healthcare professionals, provide patient support, and maintain a safe healthcare environment.
This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine and variable tasks in collaboration with others in a team environment.
This is a nationally recognised course.
QUALITY EDUCATION, WHEREVER YOU ARE
Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.
A UNI THAT KNOWS CREDIBILITY IS KEY
In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.
A UNI THAT LEADS IN ONLINE EDUCATION
A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.
A UNI THAT KNOWS CONVENIENCE COUNTS
CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.
A UNI THAT KNOWS YOUR EXPERIENCE MATTERS
CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.
Career Opportunities
This qualification provides a pathway to work in a range of health care settings including General Practice, Hospital settings, Health Administration, Health Services organisations, and the public or private health sector.
The qualification also provides a foundation to the health sector to prepare for career pathways into Higher Education qualifications e.g. Nursing.
Structure & Availability
STN Standard Course Structure
Duration:This program is typically delivered over a 35 week period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.
Sequence 1
| Unit Code | Unit Name |
|---|---|
| HLTWHS001 | Participate in workplace health and safety |
| HLTINF006 | Apply basic principles and practices of infection prevention and control |
| CHCCOM005 | Communicate and work in health or community services |
Sequence 2
| Unit Code | Unit Name |
|---|---|
| CHCCCS012 | Prepare and maintain beds |
| CHCCCS026 | Transport individuals |
| CHCCCS010 | Maintain a high standard of service |
| CHCLEG001 | Work legally and ethically |
Sequence 3
| Unit Code | Unit Name |
|---|---|
| CHCDIV001 | Work with diverse people |
| CHCCCS020 | Respond effectively to behaviours of concern |
| BSBMED301 | Interpret and apply medical terminology appropriately |
Sequence 4
| Unit Code | Unit Name |
|---|---|
| BSBTEC201 | Use business software applications |
| BSBPEF202 | Plan and apply time management |
STN Standard Course Structure
| Intake | Locations |
|---|---|
| January, 2025 | Mixed Mode |
| February, 2025 | Mixed Mode |
| March, 2025 | Mixed Mode |
STN Standard Course Structure
| Residential School | |
|---|---|
| Location | Mixed Mode |
| Room | Per Online Timetable |
| Start Date | To Be Advised |
| End Date | To Be Advised |
| Start Time | 8:00 AM |
| End Time | 4:00 PM |
| Compulsory | Yes |
Students are required to attend a Residential School as scheduled by CQUniversity to prepare for vocational placement. The Residential School is facilitated over one day from 8am – 4pm* and is offered across several CQUniversity campuses, including: Cairns | |
Mandatory Vocational Placement Requirements:
To complete this course, you will be required to complete an approved work placement of 3 days duration.
You will be required to complete a Placement Application Form. This form allows you to apply for approval to complete your placement to attend a CQUniversity-sourced placement.
CQUniversity’s Workforce Integrated Learning (WIL) team will aim to source a placement located within your community; however, circumstances may require you to relocate to complete the placement.
Mandatory placement checks are compulsory for this course and it is important that students ensure they can meet the requirements for these checks. Mandatory Check inquiries can be directed to WILCompliance@cqu.edu.au and further detailed information can be sourced by clicking on the following link: IMMUNISATIONS AND VACCINATIONS WIL DOCUMENT.
Requirements
The Basic Key Skills Builder (BKSB) online literacy and numeracy assessment must be completed by all students prior to enrolment, unless the student has completed an equal or higher-level course. The BKSB assessment is not used to determine eligibility for entry, but to indicate where students may require further assistance to develop the literacy and numeracy skills embedded in the qualification.
There are no entry requirements for this course however all students are required to collect and complete mandatory checks as per CQUniversity policy in preparation for the compulsory vocational placement. These mandatory vocational placement requirements ensure client and student safety.
Fees & Scholarships
Fee for Service/ Full Fee
Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE.
Co-Contribution and Co-Contribution Concessional Fee
Some government-funded training programs, such as Certificate 3 Guarantee and Higher Level Skills, require students to contribute to the cost of their education through a co-contribution fee. This fee varies depending on the course and the student's eligibility for a concessional rate. Additional costs, such as uniforms and course resources, may also apply. More details on eligibility and exemptions can be found on How to Apply for TAFE Certificates and Diplomas.
Starting the 1st of July 2025, the Queensland Government is updating its TAFE subsidy offerings. Students commencing from this date will need to be reassessed, potentially requiring additional documentation to maintain their funding. Those who do not provide the necessary documents, or are no longer eligible, may lose their subsidy and continue as full-fee-paying students. For more information visit Paying for TAFE and review Important Changes to TAFE Subsidies from July 2025.
If you are unsure of your eligibility or wish to discuss your options further, please connect with us on 13 27 86.
As a high school student, you may be eligible for the Queensland Government’s VET in Schools (VETiS) program which is fee-free. Course specific costs may be applicable, an example would be high vis clothing and safety boots for trade courses.
If you are currently enrolled in or have previously completed a VETiS funded course, you will not be eligible for future VETiS funding.
Please carefully consider your training options before committing to a training course as this may exhaust your entitlement to further Queensland Government subsidised training.
At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more
How to Apply
We appreciate your interest in the Certificate II in Health Support Services (HLT23221). There are currently no more intakes for 2025 for this course. Please, register your interest, to ensure you receive updates as soon as applications become available for 2026.
