HLT23221 - Certificate II in Health Support Services

DurationThis program is typically delivered over a 35 week period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.
Cairns and
Next intakeJanuary, 2024
Study modeMixed Mode
Total units12


Start your journey in health care with CQUniversity's Certificate II in Health Support Services. Learn essential skills to assist healthcare professionals, provide patient support, and maintain a safe healthcare environment.

This qualification reflects the role of workers who provide support for the effective functioning of health services. At this level workers complete tasks under supervision involving known routines and procedures or complete routine and variable tasks in collaboration with others in a team environment.

This is a nationally recognised accredited course.

Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.

In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.

A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.

CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.

CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.

Career Opportunities

This qualification provides a pathway to work in a range of health care settings including General Practice, Hospital settings, Health Administration, Health Services organisations, and the public or private health sector.

The qualification also provides a foundation to the health sector to prepare for career pathways into Higher Education qualifications e.g. Nursing.

Structure & Availability

STN Mixed-Mode Course Structure


This program is typically delivered over a 35 week period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.

Sequence 1

Unit CodeUnit Name
HLTWHS001Participate in workplace health and safety
HLTINF006Apply basic principles and practices of infection prevention and control
CHCCOM005Communicate and work in health or community services

Sequence 2

Unit CodeUnit Name
CHCCCS010Maintain a high standard of service
CHCCCS012Prepare and maintain beds
CHCCCS026Transport individuals
CHCLEG001Work legally and ethically

Sequence 3

Unit CodeUnit Name
BSBTEC201Use business software applications
BSBPEF202Plan and apply time management
BSBMED301Interpret and apply medical terminology appropriately

Sequence 4

Unit CodeUnit Name
CHCDIV001Work with diverse people
CHCCCS020Respond effectively to behaviours of concern

STN On-Campus Course Structure

January, 2024Cairns, Gladstone, On-campus
February, 2024Cairns, Gladstone, On-campus

STN Mixed-Mode Course Structure

January, 2024Mixed Mode
February, 2024Mixed Mode

This course has no residential schools.

Mandatory Vocational Placement Requirements:

Students are required to attend three (3) days Vocational Placement to complete the qualification.  CQUniversity will support students by sourcing placement in relevant clinics, facilities or organisations and have a suitably qualified supervisor from that sector to sign them off on industry reports. These reports assess the students' ability to perform tasks in the workplace.

As per the CQUniversity policy, students will need to submit the required Mandatory Checks prior to attending Vocational Placement.



The Basic Key Skills Builder (BKSB) online literacy and numeracy assessment must be completed by all students prior to enrolment, unless the student has completed an equal or higher-level course. The BKSB assessment is not used to determine eligibility for entry, but to indicate where students may require further assistance to develop the literacy and numeracy skills embedded in the qualification.

There are no entry requirements for this course however all students are required to collect and complete mandatory checks as per CQUniversity policy in preparation for the compulsory vocational placement. Please make yourself familiar with the Compulsory Pre-Placement Requirements.

These mandatory vocational placement requirements ensure patient and student safety. Also refer to the Clinical Placement Guidelines and Mandatory Checks Requirements for Vocational Placement requirements.

Fees & Scholarships

2024 Indicative Fees

Fee TypeFees
Fee for service$4,020
Fee for service per unit$335
Co-Contribution Fee$1,236
Co-Contribution Concessional Fee$552
Co-Contribution Fee per unit$103
Co-Contribution Concessional Fee per unit$46

Please refer to the VET student fees price lists, eligibility criteria applies for subsidised funding.

For high school students you may be eligible for the Queensland Government’s VET in Schools (VETiS) program which is fee-free. Course specific costs may be applicable, an example would be high vis clothes and safety boots for trade courses.

If you are unsure, please call us on 13 27 86.

At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer a wide range of scholarships, bursaries and stipends.

Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more.

How to apply

Step 1: Get a Unique Student Identifier (USI)

Visit usi.gov.au to create a USI or find an existing one.

Step 2: Prepare your eligibility documentation

So that we can assess your application and eligibility for Government funding options, you’ll need to upload documentation as part of your application. This includes proof of your:

  • Queensland Residency and Date of Birth. (e.g. Queensland Driver’s License photo must be of the back and front of the license)
  • Australian or New Zealand citizenship or Australian permanent residency (e.g. Medicare Card or Birth Certificate)

For further information on eligible documentation, visit Apply for TAFE Certificates and Diplomas.

To fast-track your application, make sure you provide a clear photo showing all the information and upload it with your application.

Step 3: Start TAFE Now Application Documents

If you are applying via our Start TAFE Now Program you will need to ensure you attached the following documents to your application:

Step 4: Apply Online

Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way, call us on 13 27 86.

Click on the Apply button below to start your application.