SIT20125 - Certificate II in Tourism

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Duration
Please refer to Course Structure below.
Location
Online
Next intake
August, 2026
Study mode
Online
Total units
11
OverviewStructure & AvailabilityRequirementsFees & ScholarshipsHow to Apply
Apply Today

Overview

Do you have a passion for travel and enjoy working with people from diverse backgrounds?
This course provides a strong foundation for a career in the tourism industry, equipping you with practical skills and knowledge to work across a range of settings. Providing graduates with a pathway to pursue opportunities in travel agencies, tourism attractions, theme parks, tour operators, and more.

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.

Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

Career Opportunities

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.

Structure & Availability

START TAFE NOW - ONLINE

Duration:
Part Time Duration
78 weeks

78 weeks over years 11 and 12.

This timeframe allows students to prioritise and allocate study throughout senior schooling. The second year of this program ensures suitable time for completion of units prior to processing of QCE points.

As part of the course structure students are required to perform practical assessments throughout the course. These practical assessments are to be undertaken in a tourism environment as either a paid or voluntary worker or through vocational placement. To complete the practical assessments students will need to be in a customer focused role, using organisational policies and procedures to guide work activities, working with some independence and providing guidance to other staff.

The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program.


Group 1

Unit CodeUnit Name
SITTIND003Source and use information on the tourism and travel industry
BSBTWK201Work effectively with others
SITXWHS005Participate in safe work practices

Group 2

Unit CodeUnit Name
SITTTVL001Access and interpret product information
SITXCOM008Provide a briefing or scripted commentary

Group 3

Unit CodeUnit Name
BSBSUS211Participate in sustainable work practices
SITXCCS009Provide customer information and assistance
SITXCCS010Provide visitor information

Group 4

Unit CodeUnit Name
SITXCOM007Show social and cultural sensitivity
SITEEVT020Source and use information on the events industry
SITXCCS011Interact with customers

ONLINE

Duration:
Full Time Duration
52 weeks

52 weeks full time, however, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.

As part of the qualification's practical assessment, students are required to be working in a suitable tourism, events or hospitality business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision.


Group 1

Unit CodeUnit Name
SITTIND003Source and use information on the tourism and travel industry
BSBTWK201Work effectively with others
SITXWHS005Participate in safe work practices

Group 2

Unit CodeUnit Name
SITTTVL001Access and interpret product information
SITXCOM008Provide a briefing or scripted commentary

Group 3

Unit CodeUnit Name
BSBSUS211Participate in sustainable work practices
SITXCCS009Provide customer information and assistance
SITXCCS010Provide visitor information

Group 4

Unit CodeUnit Name
SITXCOM007Show social and cultural sensitivity
SITEEVT020Source and use information on the events industry
SITXCCS011Interact with customers

ONLINE

IntakeLocations
July, 2026Online
August, 2026Online
September, 2026Online
October, 2026Online
November, 2026Online
December, 2026Online

This course has no residential schools.

Students must be working within the tourism industry (paid or voluntary) or undertake vocational placement for their practical assessment sign off.

To complete the practical assessment tasks students will need to be in a customer focused role, using organisational policies and procedures to guide work activities, working with some independence and providing guidance to other staff.

  • There are no minimum required hours as these are competency-based assessment tasks.
  • The supervisor who completes the sign off must hold relevant qualifications (Certificate II in Tourism or higher) or experience for the unit/s they are signing off.
  • Evidence of the supervisor’s qualification or experience must be supplied for CQU audit purposes.
  • The supervisor will be contacted to verify these sign off forms.

 

Requirements

To help us understand how best to support you, you’ll need to complete the bksb (Basic Key Skills Builder) online literacy, numeracy and digital literacy assessments to progress your application. Alternatively, completion of an equal or higher-level course may exempt you from this testing.

Start TAFE Now (STN) students must be in Year 11 at commencement of their study in this program.

DURING YOUR STUDY:

While not needed to apply, you'll need to meet the following requirements soon after the commencement of your study:

  • Students undertaking the qualification must be working within the tourism industry, in paid or voluntary, or undertake vocational placement to enable practical assessment sign-off. To sign practical assessments, the industry supervisor must hold a relevant qualification, such as Certificate II in Tourism or higher, or have a minimum 3 years' experience of the course content. Evidence of suitable industry supervision will be required after admission to the course. It is the responsibility of prospective students to identify a local business or organisation who will support them for the duration of the work/voluntary period.
  • Students must have access to a computer with internet and have basic computer skills

Fees & Scholarships

Fee for Service/ Full Fee

Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE. 

Co-Contribution and Co-Contribution Concessional Fee

Some government-funded training programs, such as Career Start and Career Boost, require students to contribute to the cost of their education through a co-contribution fee. This fee varies depending on the course and the student's eligibility for a concessional rate. Additional costs, such as uniforms and course resources, may also apply. More details on eligibility and exemptions can be found on How to Apply for TAFE Certificates and Diplomas.

Please carefully consider your training options before committing to a training course, as this may exhaust your entitlement to further Queensland Government subsidised training. CQUniversity is an approved Skills Assure supplier with the Government Department of Trade, Employment and Training. 

If you are unsure of your eligibility or wish to discuss your options further, please connect with us on 13 27 86.

As a high school student, you may be eligible for the Queensland Government’s VET in Schools (VETiS) program which is fee-free. Course specific costs may be applicable, an example would be high vis clothing and safety boots for trade courses. 

If you are currently enrolled in or have previously completed a VETiS funded course, you will not be eligible for future VETiS funding. 

Please carefully consider your training options before committing to a training course as this may exhaust your entitlement to further Queensland Government subsidised training. 

Students must have a genuine interest in pursuing a post school vocational occupation to receive VETiS funding.

At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.

Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more

How to Apply

How to Apply

Check what you need to do to apply to study this course. 

Your Application Options

Follow These Steps

  1. 1
    Check you meet the course requirements
  2. 2
    Get a Unique Student Identifier

Start Your Application

Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way with your application, talk with one of our Student Advice team members by calling 13 27 86.

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