CHC32015 - Certificate III in Community Services

Apply TodayRegister Your Interest
Duration
Please refer to Course Structure below.
Location
Online
Next intake
February, 2026
Study mode
On Campus, Online
Total units
12
OverviewStructure & AvailabilityRequirementsFees & ScholarshipsHow to Apply
Apply Today

Overview

If you have your heart set on helping others, the Certificate III in Community Services is just for you.

This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs. At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.



This is a nationally recognised course.

QUALITY EDUCATION, WHEREVER YOU ARE
Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.

A UNI THAT KNOWS CREDIBILITY IS KEY
In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.

A UNI THAT LEADS IN ONLINE EDUCATION
A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.

A UNI THAT KNOWS CONVENIENCE COUNTS
CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.

A UNI THAT KNOWS YOUR EXPERIENCE MATTERS
CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.

Study Experience

  • Fast-Tracked Course
  • Real Life Scenarios
  • Kristie Huntly smiling with a blurry treescape background
    “
    The best thing about studying at CQUniversity was the inside experience in the sector that I wanted to study in and the unforgettable friendships that you build with others who have the same passion as you.

    Kristie Huntly

    Certificate III in Community Services

Career Opportunities

This level is appropriate for support workers, case workers and client contact officers. Generally these positions have direct contact with clients, they identify presenting needs and refer clients to appropriate services and support.

Structure & Availability

Standard Course Structure

Duration:

12 months full-time

 


Unit 1

Unit CodeUnit Name
CHCDIV001Work with diverse people

Unit 2

Unit CodeUnit Name
CHCLEG001Work legally and ethically

Unit 3

Unit CodeUnit Name
CHCCOM005Communicate and work in health or community services

Unit 4

Unit CodeUnit Name
HLTWHS002Follow safe work practices for direct client care

Unit 5

Unit CodeUnit Name
CHCCCS016Respond to client needs

Unit 6

Unit CodeUnit Name
CHCCOM001Provide first point of contact

Unit 7

Unit CodeUnit Name
CHCADV001Facilitate the interests and rights of clients

Unit 8

Unit CodeUnit Name
CHCCCS004Assess co-existing needs

Unit 9

Unit CodeUnit Name
CHCMHS001Work with people with mental health issues

Unit 10

Unit CodeUnit Name
CHCCCS019Recognise and respond to crisis situations

Unit 11

Unit CodeUnit Name
HLTWHS006Manage personal stressors in the work environment

Unit 12

Unit CodeUnit Name
CHCDFV001Recognise and respond appropriately to domestic and family violence

RURAL AND REMOTE PILOT TRAINING STRUCTURE

Duration:
Full Time Duration
12 months

This program is delivered face to face and online over a 12-month period, through Moodle Vocational Education Training.

Students will have access to on-line resources and assessments via the CQU Moodle and other relevant resources.

Students will be supported by face to face delivery, telephone, email and ZOOM sessions. Students will also have access to on-line Library resources and learning support.

 


DELIVERY SEQUENCE

Unit CodeUnit Name
HLTAID011Provide First Aid
CHCCOM005Communicate and work in health or community services
CHCLEG001Work legally and ethically
HLTWHS002Follow safe work practices for direct client care
CHCDIV001Work with diverse people
CHCCOM001Provide first point of contact
CHCCCS016Respond to client needs
CHCCCS019Recognise and respond to crisis situations
CHCADV001Facilitate the interests and rights of clients
HLTWHS006Manage personal stressors in the work environment
CHCMHS001Work with people with mental health issues
CHCDFV001Recognise and respond appropriately to domestic and family violence

Standard Course Structure - RRH Teaching Staff

Duration:
Full Time Duration
12 months

12 months full-time

 


Unit 1

Unit CodeUnit Name
CHCDIV001Work with diverse people

Unit 2

Unit CodeUnit Name
CHCLEG001Work legally and ethically

Unit 3

Unit CodeUnit Name
CHCCOM005Communicate and work in health or community services

Unit 4

Unit CodeUnit Name
HLTWHS002Follow safe work practices for direct client care

Unit 5

Unit CodeUnit Name
CHCCCS016Respond to client needs

Unit 6

Unit CodeUnit Name
CHCCOM001Provide first point of contact

Unit 7

Unit CodeUnit Name
CHCADV001Facilitate the interests and rights of clients

Unit 8

Unit CodeUnit Name
CHCCCS004Assess co-existing needs

Unit 9

Unit CodeUnit Name
CHCMHS001Work with people with mental health issues

Unit 10

Unit CodeUnit Name
CHCCCS019Recognise and respond to crisis situations

Unit 11

Unit CodeUnit Name
HLTWHS006Manage personal stressors in the work environment

Unit 12

Unit CodeUnit Name
CHCDFV001Recognise and respond appropriately to domestic and family violence

Standard Course Structure

IntakeLocations
February, 2025Online
April, 2025Online
June, 2025Online
August, 2025Online
October, 2025Online
February, 2026Online
April, 2026Online
June, 2026Online
August, 2026Online
October, 2026Online

This course has no residential schools.

Requirements

Completion of the BKSB (Basic Key Skills Builder) online literacy, numeracy and digital literacy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no other entry requirements for this course, however, it is highly recommended that students have completed Year 10 or equivalent.

Fees & Scholarships

Fee for Service/ Full Fee

Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE. 

Co-Contribution and Co-Contribution Concessional Fee

Some government-funded training programs, such as Career Start and Career Boost, require students to contribute to the cost of their education through a co-contribution fee. This fee varies depending on the course and the student's eligibility for a concessional rate. Additional costs, such as uniforms and course resources, may also apply. More details on eligibility and exemptions can be found on How to Apply for TAFE Certificates and Diplomas.

Please carefully consider your training options before committing to a training course, as this may exhaust your entitlement to further Queensland Government subsidised training. CQUniversity is an approved Skills Assure supplier with the Government Department of Trade, Employment and Training. 

If you are unsure of your eligibility or wish to discuss your options further, please connect with us on 13 27 86.

This is a Fee Free TAFE course thanks to the Australian and Queensland Governments. Eligibility and conditions apply. 

Fee-Free TAFE places are limited. 

Fee-free TAFE places are only available for new course enrolments from the 1st of January 2026.

Please carefully consider your training options before committing to a training course as this may exhaust your entitlement to further Queensland Government subsidised training.

At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.

Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more

How to Apply

How to Apply

Check what you need to do to apply to study this course. 

Your Application Options

Follow These Steps

  1. 1
    Check you meet the course requirements
  2. 2
    Get a Unique Student Identifier

Start Your Application

Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way with your application, talk with one of our Student Advice team members by calling 13 27 86.

Related Courses

All Courses
All Courses

Certificate IV in Community Services

Online, RPL/RCC/Credit

Please refer to Course Structure below.

Rockhampton

Diploma of Community Services

Online, RPL/RCC/Credit

Students studying full-time should expect to dedicate approximately 25 hours per week to their coursework. Part-time students should expect to allocate around 15 hours per week. The course may be completed sooner if students have the capacity to take on a higher study load. It is recommended that students aim to complete one unit per month. Students are required to complete 100 hours of vocational placement. Vocational placement is scheduled towards the end of the course structure. For more information, refer to the Work Integrated Learning tab. Students are required to undertake practical assessment tasks which includes the use of recorded roleplay scenario interactions through video and audio submissions. 

Rockhampton

Certificate III in Individual Support

Mixed Mode, On-campus, RPL/RCC/Credit

Please refer to Course Structure below.

Bundaberg, Cairns, Gladstone, Mackay City, Rockhampton, Townsville

Certificate IV in Child, Youth and Family Intervention

Online, RPL/RCC/Credit

Please refer to Course Structure below.

Rockhampton