SIT20322 - Certificate II in Hospitality
Overview
Start studying your passion for hospitality with Certificate II in Hospitality. Gain essential skills like customer service and basic service skills needed for a career in the world of hospitality.
This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This is a nationally recognised course.
Longreach State High School (RTO30391), have a third-party agreement with CQUniversity to deliver this course to their students. CQUniversity is responsible for the course and issuance of qualifications. Longreach State High School conducts training, assessment and recruitment on behalf of CQUniversity. Longreach State High School will assist students with their application, including obtaining a Unique Student Identifier (USI) if they do not have one, and in undertaking a pre-enrolment literacy and numeracy assessment, called the BKSB (Basic Key Skills Builder). The BKSB will highlight any areas where students may require extra support from Longreach State High School and CQUniversity.
QUALITY EDUCATION, WHEREVER YOU ARE
Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.
A UNI THAT KNOWS CREDIBILITY IS KEY
In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.
A UNI THAT LEADS IN ONLINE EDUCATION
A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.
A UNI THAT KNOWS CONVENIENCE COUNTS
CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.
A UNI THAT KNOWS YOUR EXPERIENCE MATTERS
CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.
Study Experience
- Training Restaurant
- Flexible Online Study
- Experienced Teaching Team
Career Opportunities
This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
Structure & Availability
On Campus
Duration:| Full Time Duration |
|---|
| 20 weeks |
20 weeks (three days per week)
Core
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| BSBTWK201 | Work effectively with others |
| SITHIND007 | Use hospitality skills effectively |
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
Elective
| Unit Code | Unit Name |
|---|---|
| SITXFSA005 | Use hygienic practices for food safety |
| BSBSUS211 | Participate in sustainable work practices |
| SITHFAB021 | Provide responsible service of alcohol |
| BSBCMM211 | Apply communication skills |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare and serve espresso coffee |
Start TAFE Now (STN) - On Campus
Duration:| Full Time Duration |
|---|
| 40 weeks |
40 weeks
Core
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| BSBTWK201 | Work effectively with others |
| SITHIND007 | Use hospitality skills effectively |
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
Elective
| Unit Code | Unit Name |
|---|---|
| SITXFSA005 | Use hygienic practices for food safety |
| BSBSUS211 | Participate in sustainable work practices |
| SITHFAB021 | Provide responsible service of alcohol |
| BSBCMM211 | Apply communication skills |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare and serve espresso coffee |
START TAFE NOW (STN) – Kairos College
Duration:| Full Time Duration |
|---|
| 40 weeks |
40 weeks
Core
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| BSBTWK201 | Work effectively with others |
| SITHIND007 | Use hospitality skills effectively |
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
Electives
| Unit Code | Unit Name |
|---|---|
| SITXFSA005 | Use hygienic practices for food safety |
| BSBSUS211 | Participate in sustainable work practices |
| SITHFAB021 | Provide responsible service of alcohol |
| BSBCMM211 | Apply communication skills |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare and serve espresso coffee |
Start TAFE Now (STN) - Trinity College
Duration:| Full Time Duration |
|---|
| 40 weeks |
40 weeks
Core
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| BSBTWK201 | Work effectively with others |
| SITHIND007 | Use hospitality skills effectively |
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
Elective
| Unit Code | Unit Name |
|---|---|
| SITXFSA005 | Use hygienic practices for food safety |
| BSBSUS211 | Participate in sustainable work practices |
| SITHFAB021 | Provide responsible service of alcohol |
| BSBCMM211 | Apply communication skills |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare and serve espresso coffee |
Trainees
Duration:| Full Time Duration | Part Time Duration |
|---|---|
| 12 months | 24 months |
12 months full time. Students must be working full or part time in industry and have a registered training contract.
Core
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| BSBTWK201 | Work effectively with others |
| SITHIND007 | Use hospitality skills effectively |
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
Elective
| Unit Code | Unit Name |
|---|---|
| SITXFSA005 | Use hygienic practices for food safety |
| BSBSUS211 | Participate in sustainable work practices |
| SITHFAB021 | Provide responsible service of alcohol |
| BSBCMM211 | Apply communication skills |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare and serve espresso coffee |
Start TAFE Now (STN)- Longreach State High School (Continuing only)
Duration:| Full Time Duration |
|---|
| 40 weeks |
This course is typically delivered over 40-weeks (part time). However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a nationally recognised training organisation may also reduce the time of this program.
The delivery mode will be face to face delivery on site at Trinity College. Work simulation and tasks will be undertaken to confirm competency. The recommended time allocation for on campus study in this program is as follows.
SIT20322 Certificate II in Hospitality
The rationale for this time allocation is:
• Self-paced study = 260 hours (6.5 hours per week)
• Assessment Preparation = 80 hours (2 hours per week)
• Classroom Training = 320 hours (8 hours per week)
• Assessment = 160 (4 hours per week)
= Total: 820 hours
All students have access to teachers in class and also via email.
Allocation of non-supervised time enables the student to work at their own pace to complete online learning.
Students are provided with learning and assessment materials through Moodle.
Core
| Unit Code | Unit Name |
|---|---|
| SITXWHS005 | Participate in safe work practices |
| BSBTWK201 | Work effectively with others |
| SITHIND007 | Use hospitality skills effectively |
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITHIND006 | Source and use information on the hospitality industry |
Electives
| Unit Code | Unit Name |
|---|---|
| SITXFSA005 | Use hygienic practices for food safety |
| SITHKOP009 | Clean kitchen premises and equipment |
| SITHCCC024 | Prepare and present simple dishes |
| SITHCCC025 | Prepare and present sandwiches |
| SITHFAB024 | Prepare and serve non-alcoholic beverages |
| SITHFAB025 | Prepare and serve espresso coffee |
On Campus
| Intake | Locations |
|---|---|
| February, 2025 | On-campus, Mackay City, Rockhampton City |
| March, 2025 | On-campus, Mackay City, Rockhampton City |
Start TAFE Now (STN) - On Campus
| Intake | Locations |
|---|---|
| February, 2025 | On-campus, Mackay City, Rockhampton City |
| March, 2025 | On-campus, Mackay City, Rockhampton City |
This course has no residential schools.
Practical skills will be demonstrated in CQUniversity's Training Restaurants.
Requirements
There are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
ADDITIONAL STUDY REQUIREMENTS
Students must have access to a computer with internet and have basic computer skills.
Although not mandatory, students may find it beneficial to be working in the hospitality industry to obtain the required 12 service periods.
What to wear:
For class
- Closed in toe (enclosed) black shoes
- Black knee length shorts or skirts, on long black dress pants
- Plain black polo or t-shirt (NO images)
- NO leggings, NO jeans, NO short shorts. NO singlets, NO cargo pants, NO tops that are exposing the body
For service days
- Plain black button shirt or blouse, short sleeved or ¾
- Closed in toe (enclosed) black shoes
- Black knee length shorts or skirts, on long black dress pants
- NO leggings, NO jeans, No short shorts. NO singlets. NO cargo pants
Fees & Scholarships
Fee for Service/ Full Fee
Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE.
Co-Contribution and Co-Contribution Concessional Fee
Some government-funded training programs, such as Certificate 3 Guarantee and Higher Level Skills, require students to contribute to the cost of their education through a co-contribution fee. This fee varies depending on the course and the student's eligibility for a concessional rate. Additional costs, such as uniforms and course resources, may also apply. More details on eligibility and exemptions can be found on How to Apply for TAFE Certificates and Diplomas.
Starting the 1st of July 2025, the Queensland Government is updating its TAFE subsidy offerings. Students commencing from this date will need to be reassessed, potentially requiring additional documentation to maintain their funding. Those who do not provide the necessary documents, or are no longer eligible, may lose their subsidy and continue as full-fee-paying students. For more information visit Paying for TAFE and review Important Changes to TAFE Subsidies from July 2025.
If you are unsure of your eligibility or wish to discuss your options further, please connect with us on 13 27 86.
As a high school student, you may be eligible for the Queensland Government’s VET in Schools (VETiS) program which is fee-free. Course specific costs may be applicable, an example would be high vis clothing and safety boots for trade courses.
If you are currently enrolled in or have previously completed a VETiS funded course, you will not be eligible for future VETiS funding.
Please carefully consider your training options before committing to a training course as this may exhaust your entitlement to further Queensland Government subsidised training.
At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more
How to Apply
We appreciate your interest in the Certificate II in Hospitality (SIT20322). There are currently no more intakes for 2025 for this course. Please, register your interest, to ensure you receive updates once applications become available for 2026.
