SIT50116 - Diploma of Travel and Tourism Management
Do you have a desire to travel and are looking for the skills and knowledge to create a perfect travel experience for the customer? The Diploma of Travel and Tourism Management will develop your managerial skills, and provide you with a sound knowledge of industry operations to enable you to coordinate travel or tourism operations.
ROC - 098308C, MKC - 098308C
Possible job titles include: Inbound Groups Manager, Inbound Sales Manager, Incentives Manager, Tour Operations Manager, Marketing Manager, Product Development Manager, Reservations Manager, Travel Agency Manager, Sales Manager, Visitor Information Centre Manager.
Module 1 - Share, source, provide and present travel and tourism industry
|SITXCCS002||Provide visitor information|
|SITTIND001||Source and use information on the tourism and travel industry|
Module 2 - Tourism operations
|SITTTSL005||Sell tourism products and services|
|SITTTSL002||Access and interpret product information|
|SITTTSL004||Provide advice on Australian destinations|
Module 3 - Preparing and booking customer's requests
|SITTTSL008||Book supplier products and services|
Module 4 - Working safely, compliance and legislation requirements
|SITXWHS003||Implement and monitor work health and safety practices|
|SITXGLC001||Research and comply with regulatory requirements|
Module 5 - Management skills
|BSBDIV501||Manage diversity in the workplace|
Module 6 - Quality customer service
|SITXCCS008||Develop and manage quality customer service practices|
|SITXCCS007||Enhance customer service experiences|
Module 7 - Managing staff
|SITXHRM003||Lead and manage people|
Module 8 - Human resource management
|SITXMGT002||Establish and conduct business relationships|
|SITXMGT001||Monitor work operations|
Module 9 - Leading, recruiting and monitoring staff
|SITXHRM004||Recruit, select and induct staff|
|SITXHRM006||Monitor staff performance|
Module 10 - Financial practices
|SITXFIN003||Manage finances within a budget|
|SITXFIN004||Prepare and monitor budgets|
|SITXFIN002||Interpret financial information|
|2021 February||Mackay City|
|2021 July||Mackay City|
Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff. To successfully complete the video recording assessment, you will need to participate in role plays or simulated activities, set up for the purpose of assessment in a simulated workplace environment.
We offer a range of scholarships to support international students and encourage you to apply for one that's right for you.
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