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SIT50116 - Diploma of Travel and Tourism Management

Do you have a desire to travel and are looking for the skills and knowledge to create a perfect travel experience for the customer? The Diploma of Travel and Tourism Management will develop your managerial skills, and provide you with a sound knowledge of industry operations to enable you to coordinate travel or tourism operations.

DOMESTICINTERNATIONAL
STUDY MODES

On-campus, RPL/RCC/Credit

DURATION

52 weeks

AVAILABILITY

Mackay City

FULL COURSE COST

UNITS/CREDITS

23 units

CRICOS

ROC - 098308C, MKC - 098308C

JOB PROSPECTS

Possible job titles include: Inbound Groups Manager, Inbound Sales Manager, Incentives Manager, Tour Operations Manager, Marketing Manager, Product Development Manager, Reservations Manager, Travel Agency Manager, Sales Manager, Visitor Information Centre Manager.

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions. This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

International

Duration:

52 weeks

Module 1 - Share, source, provide and present travel and tourism industry
SITXCCS002Provide visitor information
SITTIND001Source and use information on the tourism and travel industry
Module 2 - Tourism operations
SITTTSL005Sell tourism products and services
SITTTSL002Access and interpret product information
SITTTSL004Provide advice on Australian destinations
Module 3 - Preparing and booking customer's requests
SITTTSL006Prepare quotations
SITTTSL008Book supplier products and services
Module 4 - Working safely, compliance and legislation requirements
SITXWHS003Implement and monitor work health and safety practices
BSBRSK501Manage risk
SITXGLC001Research and comply with regulatory requirements
Module 5 - Management skills
BSBDIV501Manage diversity in the workplace
SITXCOM005Manage conflict
Module 6 - Quality customer service
SITXCCS008Develop and manage quality customer service practices
SITXCCS007Enhance customer service experiences
Module 7 - Managing staff
SITXHRM002Roster staff
SITXHRM003Lead and manage people
Module 8 - Human resource management
SITXMGT002Establish and conduct business relationships
SITXMGT001Monitor work operations
Module 9 - Leading, recruiting and monitoring staff
SITXHRM004Recruit, select and induct staff
SITXHRM006Monitor staff performance
Module 10 - Financial practices
SITXFIN003Manage finances within a budget
SITXFIN004Prepare and monitor budgets
SITXFIN002Interpret financial information

International

2021 FebruaryMackay City
2021 JulyMackay City

Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff. To successfully complete the video recording assessment, you will need to participate in role plays or simulated activities, set up for the purpose of assessment in a simulated workplace environment.

This course has no residential schools.
There are no entry requirements to this course. 
Possible job titles include: Inbound Groups Manager, Inbound Sales Manager, Incentives Manager, Tour Operations Manager, Marketing Manager, Product Development Manager, Reservations Manager, Travel Agency Manager, Sales Manager, Visitor Information Centre Manager.
Professional recognition is not applicable to this course.

We offer a range of scholarships to support international students and encourage you to apply for one that's right for you.

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You can apply to study this course by clicking the Apply Now button below. Should you require any assistance please email the International Enquiries team - int-enquiries@cqu.edu.au.

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