SIT50116 - Diploma of Travel and Tourism Management

Do you have a desire to travel and are looking for the skills and knowledge to create a perfect travel experience for the customer? The Diploma of Travel and Tourism Management will develop your managerial skills and provide you with a sound knowledge of industry operations to enable you to coordinate travel or tourism operations.


Online, RPL/RCC/Credit


There are multiple durations. Please refer to Course Structure below.




23 units


Possible job titles include: Inbound Groups Manager, Inbound Sales Manager, Incentives Manager, Tour Operations Manager, Marketing Manager, Product Development Manager, Reservations Manager, Travel Agency Manager, Sales Manager, Visitor Information Centre Manager.

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions. This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

This is a nationally recognised accredited course.



12 months

Module 1 - Share, source, provide and present travel and tourism industry
SITTIND001Source and use information on the tourism and travel industry
SITXCCS002Provide visitor information
Module 2 - Tourism operations
SITTTSL004Provide advice on Australian destinations
SITTTSL002Access and interpret product information
SITTTSL005Sell tourism products and services
Module 3 - Preparing and booking customer's requests
SITTTSL006Prepare quotations
SITTTSL008Book supplier products and services
Module 4 - Working safely, compliance and legislation requirements
BSBRSK501Manage risk
SITXGLC001Research and comply with regulatory requirements
SITXWHS003Implement and monitor work health and safety practices
Module 5 - Management skills
SITXCOM005Manage conflict
BSBDIV501Manage diversity in the workplace
Module 6 - Quality customer service
SITXCCS007Enhance customer service experiences
SITXCCS008Develop and manage quality customer service practices
Module 7 - Managing staff
SITXHRM002Roster staff
SITXHRM003Lead and manage people
Module 8 - Human resource management
SITXMGT002Establish and conduct business relationships
SITXMGT001Monitor work operations
Module 9 - Leading, recruiting and monitoring staff
SITXHRM004Recruit, select and induct staff
SITXHRM006Monitor staff performance
Module 10 - Financial practices
SITXFIN004Prepare and monitor budgets
SITXFIN003Manage finances within a budget
SITXFIN002Interpret financial information


2023 JanuaryOnline Available
2023 FebruaryOnline Available
2023 MarchOnline Available
2023 AprilOnline Available
2023 MayOnline Available

Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff. To successfully complete the video recording assessment, you will need to participate in role plays or simulated activities, set up for the purpose of assessment in a simulated workplace environment.

This course has no residential schools.

Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no other entry requirements for this course.

Possible job titles include: Inbound Groups Manager, Inbound Sales Manager, Incentives Manager, Tour Operations Manager, Marketing Manager, Product Development Manager, Reservations Manager, Travel Agency Manager, Sales Manager, Visitor Information Centre Manager.
Professional recognition is not applicable to this course.
Fee for service$11,339.00 (2023)
Subsidised full fee$7,958.00 (2023)
Subsidised concession fee$6,900.00 (2023)
Fee for service per unit$493.00 (2023)
Subsidised full fee per unit$346.00 (2023)
Subsidised concession fee per unit$300.00 (2023)
TAFE Priority Skills Fund/Training Program fee per unit$225.00 (2023)

Please refer to the VET student fees price lists, eligibility criteria applies for subsidised funding. If you are unsure please call us on 13 27 86. The 2023 VET Student Loan Cap for this course is $11,191. VET Student Loans can be used to pay for all or part of an eligible student’s Tuition Fees. VET Student Loans is an Australian Government loan scheme to assist eligible students studying diploma level and above qualifications to pay their tuition fees. A VET Student Loan gives rise to a HELP debt that continues to be a debt due to the Commonwealth until it is paid. Please refer to VET Student Loan for details and eligibility.

At CQUniversity, we believe higher education should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer a wide range of scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more. 

Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.

In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.

A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.

CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.

CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.

You’ve made an excellent choice. Now that you have decided to train or study at CQUniversity, the next step is to apply, and we are here to assist you every step of the way.

Before you apply, you will need to have a Unique Student Identifier (USI). If you do not have a USI, creating one is quick and easy. Simply visit to create one. International students can apply for a USI once in Australia.

You can apply for this course by clicking the Apply Now button below. Should you require any assistance please contact our Student Advice team by calling 13 27 86.

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