SIT50116 - Diploma of Travel and Tourism Management

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions. This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres, and other tourism businesses.

This is a nationally recognised accredited course.

Online

Duration:

12 months

Module 1 - Share, source, provide and present travel and tourism industry

SITTIND001	Source and use information on the tourism and travel industry
SITXCCS002	Provide visitor information

Module 2 - Tourism operations

SITTTSL004	Provide advice on Australian destinations
SITTTSL002	Access and interpret product information
SITTTSL005	Sell tourism products and services

Module 3 - Preparing and booking customer's requests

SITTTSL006	Prepare quotations
SITTTSL008	Book supplier products and services

Module 4 - Working safely, compliance and legislation requirements

BSBRSK501	Manage risk
SITXGLC001	Research and comply with regulatory requirements
SITXWHS003	Implement and monitor work health and safety practices

Module 5 - Management skills

SITXCOM005	Manage conflict
BSBDIV501	Manage diversity in the workplace

Module 6 - Quality customer service

SITXCCS007	Enhance customer service experiences
SITXCCS008	Develop and manage quality customer service practices

Module 7 - Managing staff

SITXHRM002	Roster staff
SITXHRM003	Lead and manage people

Module 8 - Human resource management

SITXMGT002	Establish and conduct business relationships
SITXMGT001	Monitor work operations

Module 9 - Leading, recruiting and monitoring staff

SITXHRM004	Recruit, select and induct staff
SITXHRM006	Monitor staff performance

Module 10 - Financial practices

SITXFIN004	Prepare and monitor budgets
SITXFIN003	Manage finances within a budget
SITXFIN002	Interpret financial information

Online

2023 January	Online Available
2023 February	Online Available
2023 March	Online Available
2023 April	Online Available
2023 May	Online Available

Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff. To successfully complete the video recording assessment, you will need to participate in role plays or simulated activities, set up for the purpose of assessment in a simulated workplace environment.

This course has no residential schools.

Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no other entry requirements for this course.

Possible job titles include: Inbound Groups Manager, Inbound Sales Manager, Incentives Manager, Tour Operations Manager, Marketing Manager, Product Development Manager, Reservations Manager, Travel Agency Manager, Sales Manager, Visitor Information Centre Manager.

Professional recognition is not applicable to this course.

Fee for service	$11,339.00 (2023)
Subsidised full fee	$7,958.00 (2023)
Subsidised concession fee	$6,900.00 (2023)
Fee for service per unit	$493.00 (2023)
Subsidised full fee per unit	$346.00 (2023)
Subsidised concession fee per unit	$300.00 (2023)
TAFE Priority Skills Fund/Training Program fee per unit	$225.00 (2023)

Please refer to the VET student fees price lists, eligibility criteria applies for subsidised funding. If you are unsure please call us on 13 27 86. The 2023 VET Student Loan Cap for this course is $11,191. VET Student Loans can be used to pay for all or part of an eligible student’s Tuition Fees. VET Student Loans is an Australian Government loan scheme to assist eligible students studying diploma level and above qualifications to pay their tuition fees. A VET Student Loan gives rise to a HELP debt that continues to be a debt due to the Commonwealth until it is paid. Please refer to VET Student Loan for details and eligibility.

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