SIT30122 - Certificate III in Tourism
Overview
If you are seeking a career where you can combine work with your passion for travel, the Certificate III in Tourism may be for you. Your studies will focus on developing a range of tourism sales, operational and tour delivery skills. This course has a practical focus, ensuring you graduate work-ready and are equipped with the skills needed to enter the diverse and dynamic tourism industry.
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This is a nationally recognised course.
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Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.
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In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.
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A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.
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CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.
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CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.
Career Opportunities
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business. It allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, in roles in the field where products are delivered or in performing operational activities such as housekeeping, grounds maintenance and providing customer service.
Structure & Availability
Online
Duration:| Full Time Duration | Part Time Duration |
|---|---|
| 52 weeks | 78 weeks |
This course is typically delivered over 52 weeks, full time. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program.
Core
| Unit Code | Unit Name |
|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXWHS005 | Participate in safe work practices |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXCCS014 | Provide service to customers |
Elective
| Unit Code | Unit Name |
|---|---|
| SITTTVL001 | Access and interpret product information |
| SITXCCS010 | Provide visitor information |
| SITTTVL002 | Provide advice on international destinations |
| BSBTWK201 | Work effectively with others |
| SITEEVT020 | Source and use information on the events industry |
| BSBSUS211 | Participate in sustainable work practices |
| SITXCOM008 | Provide a briefing or scripted commentary |
| SITTTVL003 | Provide advice on Australian destinations |
| SITXHRM007 | Coach others in job skills |
| SITTTVL004 | Sell tourism products or services |
| SITTTVL005 | Prepare customer quotations |
Start TAFE Now (STN) - Online
Duration:| Full Time Duration | Part Time Duration |
|---|---|
| 52 weeks | 78 weeks |
This course is typically delivered over 52 weeks, full time. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program.
Core
| Unit Code | Unit Name |
|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXWHS005 | Participate in safe work practices |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXCCS014 | Provide service to customers |
Elective
| Unit Code | Unit Name |
|---|---|
| SITTTVL001 | Access and interpret product information |
| SITXCCS010 | Provide visitor information |
| SITTTVL002 | Provide advice on international destinations |
| BSBTWK201 | Work effectively with others |
| SITEEVT020 | Source and use information on the events industry |
| BSBSUS211 | Participate in sustainable work practices |
| SITXCOM008 | Provide a briefing or scripted commentary |
| SITTTVL003 | Provide advice on Australian destinations |
| SITXHRM007 | Coach others in job skills |
| SITTTVL004 | Sell tourism products or services |
| SITTTVL005 | Prepare customer quotations |
Trainees
Duration:| Full Time Duration | Part Time Duration |
|---|---|
| 52 weeks | 78 weeks |
This course is typically delivered for trainees over 52 weeks, full time OR 78 weeks, part-time time.
Students must be Queensland registered trainees.
However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program.
Core
| Unit Code | Unit Name |
|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXWHS005 | Participate in safe work practices |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXCCS014 | Provide service to customers |
Elective
| Unit Code | Unit Name |
|---|---|
| SITTTVL001 | Access and interpret product information |
| SITXCCS010 | Provide visitor information |
| SITTTVL002 | Provide advice on international destinations |
| BSBTWK201 | Work effectively with others |
| SITEEVT020 | Source and use information on the events industry |
| BSBSUS211 | Participate in sustainable work practices |
| SITXCOM008 | Provide a briefing or scripted commentary |
| SITTTVL003 | Provide advice on Australian destinations |
| SITXHRM007 | Coach others in job skills |
| SITTTVL004 | Sell tourism products or services |
| SITTTVL005 | Prepare customer quotations |
RPL Structure
Duration:RPL Only
RPL involves an assessment process of an individual’s previously obtained skills and knowledge that has been achieved outside the formal education and training system. The duration is dependent on evidence collection by the candidate and approval of evidence by the CQUniversity assessor.
RPL Units
| Unit Code | Unit Name |
|---|---|
| SITXCCS014 | Provide service to customers |
| SITEEVT020 | Source and use information on the events industry |
| SITXWHS005 | Participate in safe work practices |
| SITXCOM008 | Provide a briefing or scripted commentary |
| SITTTVL004 | Sell tourism products or services |
| SITTTVL003 | Provide advice on Australian destinations |
| SITTTVL005 | Prepare customer quotations |
| SITTTVL002 | Provide advice on international destinations |
| BSBSUS211 | Participate in sustainable work practices |
| BSBTWK201 | Work effectively with others |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXHRM007 | Coach others in job skills |
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXCCS010 | Provide visitor information |
| SITTTVL001 | Access and interpret product information |
This course has no residential schools.
Students will need to be working in a suitable tourism business, as a paid employee or volunteer, in a customer focused role, using organisational policies and procedures to guide work activities, working with some independence, and providing guidance to other staff.
• There are no minimum required hours as these are competency-based assessment tasks.
• The supervisor who signs the forms (we will supply the forms) must have relevant qualifications or experience for the unit they are signing off.
- Evidence of this is to be supplied to CQU for audit purposes.
- The Supervisor will be contacted to verify these forms
Requirements
There are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
ADDITIONAL STUDY REQUIREMENTS
-
To complete this course, students must be working in a suitable tourism business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision
-
Access to a computer, internet and basic/intermediate computer skills (24-hour CQUniversity computer labs are available on select campuses).
Fees & Scholarships
Fee for Service/ Full Fee
Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE.
Co-Contribution and Co-Contribution Concessional Fee
Some government-funded training programs, such as Certificate 3 Guarantee and Higher Level Skills, require students to contribute to the cost of their education through a co-contribution fee. This fee varies depending on the course and the student's eligibility for a concessional rate. Additional costs, such as uniforms and course resources, may also apply. More details on eligibility and exemptions can be found on How to Apply for TAFE Certificates and Diplomas.
Starting the 1st of July 2025, the Queensland Government is updating its TAFE subsidy offerings. Students commencing from this date will need to be reassessed, potentially requiring additional documentation to maintain their funding. Those who do not provide the necessary documents, or are no longer eligible, may lose their subsidy and continue as full-fee-paying students. For more information visit Paying for TAFE and review Important Changes to TAFE Subsidies from July 2025.
If you are unsure of your eligibility or wish to discuss your options further, please connect with us on 13 27 86.
At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more
How to Apply
How to Apply
Check what you need to do to apply to study this course.
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Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way with your application, talk with one of our Student Advice team members by calling 13 27 86.
