SIT30116 - Certificate III in Tourism

This qualification reflects the role of individuals who use a range of well-developed tourism services sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgment, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business. This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.

This is a nationally recognised accredited course.

Online

Duration:

This qualification is typically delivered over a 12 month period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. May also be studied part time.

Module 1 - Share, source, provide and present travel and tourism industry

SITXCOM001	Source and present information
SITTIND001	Source and use information on the tourism and travel industry
SITXCCS002	Provide visitor information

Module 2 - Tourism operations

SITTTSL004	Provide advice on Australian destinations
SITTTSL002	Access and interpret product information

Module 3 - Preparing and booking customer's requests

SITTTSL006	Prepare quotations
SITTTSL008	Book supplier products and services

Module 4 - Working as a global team

SITXCOM002	Show social and cultural sensitivity
BSBWOR203	Work effectively with others

Module 5 - Work safely and sustainably for the environment

SITXFSA001	Use hygienic practices for food safety
SITXWHS001	Participate in safe work practices
BSBSUS201	Participate in Environmentally Sustainable Work Practices

Module 6 - Customer service practices

SITXCCS006	Provide service to customers
BSBCMM201	Communicate in the workplace

Module 7 - Process financial transactions

SITXFIN001

Process financial transactions

Module 8 - Assisting work colleagues

SITXHRM001

Coach others in job skills

Start TAFE Now (STN) - Online

Duration:

This qualification is typically delivered over a 12 month period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. May also be studied part time.

Module 1 - Share, source, provide and present travel and tourism industry

SITXCOM001	Source and present information
SITXCCS002	Provide visitor information
SITTIND001	Source and use information on the tourism and travel industry

Module 2 - Tourism operations

SITTTSL002	Access and interpret product information
SITTTSL004	Provide advice on Australian destinations

Module 3 - Preparing and booking customer's requests

SITTTSL008	Book supplier products and services
SITTTSL006	Prepare quotations

Module 4 - Working as a global team

SITXCOM002	Show social and cultural sensitivity
BSBWOR203	Work effectively with others

Module 5 - Work safely and sustainably for the environment

SITXWHS001	Participate in safe work practices
BSBSUS201	Participate in Environmentally Sustainable Work Practices

Module 6 - Customer service practices

SITXCCS006	Provide service to customers
BSBCMM201	Communicate in the workplace

Module 7 - Process financial transactions

SITXFIN001

Process financial transactions

Module 8 - Assisting work colleagues

SITXHRM001

Coach others in job skills

User Choice Trainees

Duration:

This qualification is typically delivered over a 12 month period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. 

Module 1 - Share, source, provide and present travel and tourism industry

SITXCOM001	Source and present information
SITXCCS002	Provide visitor information
SITTIND001	Source and use information on the tourism and travel industry

Module 2 - Tourism operations

SITTTSL004	Provide advice on Australian destinations
SITTTSL002	Access and interpret product information

Module 3 - Preparing and booking customer's requests

SITTTSL008	Book supplier products and services
SITTTSL006	Prepare quotations

Module 4 - Working as a global team

SITXCOM002	Show social and cultural sensitivity
BSBWOR203	Work effectively with others

Module 5 - Work safely and sustainably for the environment

SITXWHS001	Participate in safe work practices
BSBSUS201	Participate in Environmentally Sustainable Work Practices

Module 6 - Customer service practices

BSBCMM201	Communicate in the workplace
SITXCCS006	Provide service to customers

Module 7 - Process financial transactions

SITXFIN001

Process financial transactions

Module 8 - Assisting work colleagues

SITXHRM001

Coach others in job skills

Start TAFE Now (STN) - Online

2023 February	Start TAFE Now (STN) - Online Available
2023 March	Start TAFE Now (STN) - Online Available
2023 April	Start TAFE Now (STN) - Online Available
2023 May	Start TAFE Now (STN) - Online Available
2023 June	Start TAFE Now (STN) - Online Available

Online

2023 January	Online Available
2023 February	Online Available
2023 March	Online Available
2023 April	Online Available
2023 May	Online Available

Students will need to be working in a suitable tourism, events or hospitality business, as a paid employee or volunteer, in a customer focused role, using organisational policies and procedures to guide work activities, working with some independence and providing guidance to other staff.  There are no minimum required hours as these are competency based assessment tasks. The supervisor must have relevant qualifications or experience for the unit they are signing off and evidence of this is to be supplied to CQU.

This course has no residential schools.

Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no other entry requirements for this course.

Possible job titles include: Adventure tourism guide, Attendant or senior ride operator in an attraction or theme park, Booking agent, Cellar door salesperson and guide in a winery, Customer service agent, Guide and sales person in an Indigenous Cultural Centre, Inbound tour coordinator, Marine tourism guide or dive tour operator, Museum attendant, Operations consultant for a tour operator, Reservation sales agent,. Sales consultant, Visitor information officer.

Professional recognition is not applicable to this course.

Fee for service	$4,395.00 (2023)
Co-Contribution Fee	$2,655.00 (2023)
Co-Contribution Concessional Fee	$2,295.00 (2023)
Fee for service per unit	$293.00 (2023)
Co-Contribution Fee per unit	$177.00 (2023)
Co-Contribution Concessional Fee per unit	$153.00 (2023)
TAFE Priority Skills Fund/Training Program fee per unit	$114.70 (2023)

Please refer to the VET student fees price lists, eligibility criteria applies for subsidised funding. If you are unsure please call us on 13 27 86.

At CQUniversity, we believe higher education should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer a wide range of scholarships, bursaries and stipends.
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