ICT30120 - Certificate III in Information Technology
Overview
ICT30120 - Certificate III in Information Technology reflects the roles of individuals who are competent in a broad range of Information and Communications Technology (ICT) skills.
Those studying online will develop a broad skill set and ICT knowledge, including planning, organisation, innovation, critical thinking, decision making, communication, problem solving, cyber security awareness, information management, conflict resolution, service desk operations, and digital literacy. These skills are typically applied in supporting clients remotely through an ICT service desk or cloud-based support environment.
Individuals who study this course on-campus will develop a broad skill set and ICT knowledge, including planning, organisation, innovation, critical thinking, decision making, communication, troubleshooting, network administration, in-person technical assistance, digital technology use, and hardware installation, configuration and maintenance. These skills are typically applied in supporting clients on-site or in a workshop environment.
This is a nationally recognised course.
QUALITY EDUCATION, WHEREVER YOU ARE
Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.
A UNI THAT KNOWS CREDIBILITY IS KEY
In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.
A UNI THAT LEADS IN ONLINE EDUCATION
A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.
A UNI THAT KNOWS CONVENIENCE COUNTS
CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.
A UNI THAT KNOWS YOUR EXPERIENCE MATTERS
CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.
Study Experience
- On-Campus Study
- Clustered Course Units
- Pay as You Go
- Experienced Teaching Team
Career Opportunities
Graduates of this course may pursue ICT support roles across a range of small to large organisations.
Online students may be suited to positions that involve supporting remote clients, with potential roles such as service desk support officer, ICT support assistant, or level 1 support officer in tiered, cloud-based environments.
On-campus students may be suited to roles that involve hands-on support for in-person or on-site clients, with potential positions including in-store computer technician, field support technician, or service centre repair technician, focusing on hardware and physical network support.
Structure & Availability
On Campus
Duration:| Full Time Duration | Part Time Duration |
|---|---|
| 9 Months | 18 Months |
Students enrolled in the on-campus course structure are required to attend classes at their selected delivery location. Attendance will generally be 1–2 days per week. Specific dates, times, and locations will be provided after admission.
Students studying full-time should plan to dedicate approximately 35 hours per week to their coursework. Part-time students should expect to allocate around 17.5 hours per week.
As this course is competency based it may be possible for learners to complete their training sooner if they have reached the required skill level.
Managing Information in ICT
| Unit Code | Unit Name |
|---|---|
| BSBXCS303 | Securely manage personally identifiable information and workplace information |
| ICTICT313 | Identify IP, ethics and privacy policies in ICT environments |
Thinking Skills
| Unit Code | Unit Name |
|---|---|
| BSBCRT301 | Develop and extend critical and creative thinking skills |
Working in ICT
| Unit Code | Unit Name |
|---|---|
| BSBXTW301 | Work in a team |
| ICTSAS305 | Provide ICT advice to clients |
Application Development and Usage
| Unit Code | Unit Name |
|---|---|
| ICTPRG302 | Apply introductory programming techniques |
| ICTICT214 | Operate application software packages |
Small Business Networks
| Unit Code | Unit Name |
|---|---|
| ICTSAS310 | Install, configure and secure a small office or home office network |
| ICTNWK311 | Install and test network protocols |
Business Network Administration
| Unit Code | Unit Name |
|---|---|
| ICTNWK309 | Configure and administer network operating systems |
Hardware and Operating Systems
| Unit Code | Unit Name |
|---|---|
| ICTICT317 | Maintain standard operating environment |
| ICTICT314 | Connect internal hardware components |
Online
Duration:| Full Time Duration | Part Time Duration |
|---|---|
| 9 months | 18 months |
Students studying full-time should plan to dedicate approximately 35 hours per week to their coursework. Part-time students should expect to allocate around 17.5 hours per week.
As this course is competency based it may be possible for learners to complete their training sooner if they have reached the required skill level.
Managing Information in ICT
| Unit Code | Unit Name |
|---|---|
| BSBXCS303 | Securely manage personally identifiable information and workplace information |
| ICTICT313 | Identify IP, ethics and privacy policies in ICT environments |
Thinking Skills
| Unit Code | Unit Name |
|---|---|
| BSBCRT301 | Develop and extend critical and creative thinking skills |
Working in ICT
| Unit Code | Unit Name |
|---|---|
| BSBXTW301 | Work in a team |
| ICTSAS305 | Provide ICT advice to clients |
Application Development and Usage
| Unit Code | Unit Name |
|---|---|
| ICTPRG302 | Apply introductory programming techniques |
| ICTICT214 | Operate application software packages |
Service Desk
| Unit Code | Unit Name |
|---|---|
| ICTSAS212 | Record the requirements of client support requests |
| ICTICT219 | Interact and resolve queries with ICT clients |
Cyber Security
| Unit Code | Unit Name |
|---|---|
| BSBXCS301 | Protect own personal online profile from cyber security threats |
| BSBXCS302 | Identify and report online security threats |
Operating Systems and Hardware
| Unit Code | Unit Name |
|---|---|
| ICTICT213 | Use computer operating systems and hardware |
Standard Course Structure
| Intake | Locations |
|---|---|
| February, 2025 | On-campus, Mackay City, Rockhampton City |
| May, 2025 | On-campus, Mackay City, Rockhampton City |
| July, 2025 | On-campus, Mackay City, Rockhampton City |
| October, 2025 | On-campus, Mackay City, Rockhampton City |
| February, 2026 | On-campus, Mackay City, Rockhampton City |
| April, 2026 | On-campus, Mackay City, Rockhampton City |
| July, 2026 | On-campus, Mackay City, Rockhampton City |
| October, 2026 | On-campus, Mackay City, Rockhampton City |
This course has no residential schools.
Requirements
Completion of the bksb (Basic Key Skills Builder) online literacy, numeracy and digital literacy assessment prior to enrolment, unless you have completed an equal or higher level course.
The level of difficulty of this course recommends literacy and numeracy skills at ACSF Level 4 for both English and Maths.
During your study
While not needed to apply, you'll need to meet the following requirements throughout your studies.
- Access to webcam, microphone and internet for the duration of the course.
- Access to a Windows based computer (or Windows installation on Mac OS) with a minimum of 8GB RAM (16GB strongly recommended) and 250GB of free storage capacity.
- Willingness to engage in collaborative assessment activities, with peers, including via video conferencing. Support is provided to help students participate in this way.
To successfully complete this qualification, it is recommended that students meet the following requirements:
- Access to two or more computer screens to assist with simultaneous use of software applications
- Minimum age of 18 or mature outlook, with completion of Year 12 or equivalent
- Openness to engaging in collaborative learning, and assessment preparation activities, with peers, including via video conferencing. Support is provided to help students participate in this way.
Fees & Scholarships
At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more
How to Apply
How to Apply
Check what you need to do to apply to study this course.
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Start Your Application
Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way with your application, talk with one of our Student Advice team members by calling 13 27 86.
