SIT20122 - Certificate II in Tourism
Overview
Do you have a passion for travel and enjoy meeting and talking with a diverse group of people? This course provides you with the ideal pathway to work in multiple tourism industry facilities, travel agencies, restaurants, theme parks, transport companies and much more.
This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This is a nationally recognised course.
QUALITY EDUCATION, WHEREVER YOU ARE
Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.
A UNI THAT KNOWS CREDIBILITY IS KEY
In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.
A UNI THAT LEADS IN ONLINE EDUCATION
A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.
A UNI THAT KNOWS CONVENIENCE COUNTS
CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.
A UNI THAT KNOWS YOUR EXPERIENCE MATTERS
CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.
Career Opportunities
This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.
Structure & Availability
Online
Duration:| Full Time Duration | Part Time Duration |
|---|---|
| 26 weeks | 52 weeks |
26 weeks full time or 52 weeks part time
Core
| Unit Code | Unit Name |
|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXCCS009 | Provide customer information and assistance |
| SITXWHS005 | Participate in safe work practices |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXCCS011 | Interact with customers |
Elective
| Unit Code | Unit Name |
|---|---|
| SITTTVL001 | Access and interpret product information |
| SITXCCS010 | Provide visitor information |
| BSBTWK201 | Work effectively with others |
| SITEEVT020 | Source and use information on the events industry |
| BSBSUS211 | Participate in sustainable work practices |
| SITXCOM008 | Provide a briefing or scripted commentary |
Start TAFE Now (STN) - Online
Duration:| Full Time Duration | Part Time Duration |
|---|---|
| 26 weeks | 52 weeks |
26 weeks full time or 52 weeks part time
Core
| Unit Code | Unit Name |
|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXCCS009 | Provide customer information and assistance |
| SITXWHS005 | Participate in safe work practices |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXCCS011 | Interact with customers |
Elective
| Unit Code | Unit Name |
|---|---|
| SITTTVL001 | Access and interpret product information |
| SITXCCS010 | Provide visitor information |
| BSBTWK201 | Work effectively with others |
| SITEEVT020 | Source and use information on the events industry |
| BSBSUS211 | Participate in sustainable work practices |
| SITXCOM008 | Provide a briefing or scripted commentary |
Trainees
Duration:| Full Time Duration | Part Time Duration |
|---|---|
| 52 weeks | 104 weeks |
Traineeships are delivered over 52 weeks full time or 104 months part time/school-based.
Students for a traineeship must be signed within a Queensland registered training contract.
Core
| Unit Code | Unit Name |
|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXCCS009 | Provide customer information and assistance |
| SITXWHS005 | Participate in safe work practices |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXCCS011 | Interact with customers |
Elective
| Unit Code | Unit Name |
|---|---|
| SITTTVL001 | Access and interpret product information |
| SITXCCS010 | Provide visitor information |
| BSBTWK201 | Work effectively with others |
| SITEEVT020 | Source and use information on the events industry |
| BSBSUS211 | Participate in sustainable work practices |
| SITXCOM008 | Provide a briefing or scripted commentary |
This course has no residential schools.
Practical skills must be demonstrated in an operational tourism business. Students must have volunteer or paid work within this sector. This work is to be organised by the student.
Requirements
There are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
ADDITIONAL STUDY REQUIREMENTS
- To complete this course, students must be working in a suitable tourism business, as a paid employee or volunteer in a customer focused role performing routine tasks under direct supervision
- Access to a computer, internet and basic/intermediate computer skills (24-hour CQUniversity computer labs are available on selected campuses).
Fees & Scholarships
Fee for Service/ Full Fee
Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE.
Co-Contribution and Co-Contribution Concessional Fee
Some government-funded training programs, such as Certificate 3 Guarantee and Higher Level Skills, require students to contribute to the cost of their education through a co-contribution fee. This fee varies depending on the course and the student's eligibility for a concessional rate. Additional costs, such as uniforms and course resources, may also apply. More details on eligibility and exemptions can be found on How to Apply for TAFE Certificates and Diplomas.
Starting the 1st of July 2025, the Queensland Government is updating its TAFE subsidy offerings. Students commencing from this date will need to be reassessed, potentially requiring additional documentation to maintain their funding. Those who do not provide the necessary documents, or are no longer eligible, may lose their subsidy and continue as full-fee-paying students. For more information visit Paying for TAFE and review Important Changes to TAFE Subsidies from July 2025.
If you are unsure of your eligibility or wish to discuss your options further, please connect with us on 13 27 86.
As a high school student, you may be eligible for the Queensland Government’s VET in Schools (VETiS) program which is fee-free. Course specific costs may be applicable, an example would be high vis clothing and safety boots for trade courses.
If you are currently enrolled in or have previously completed a VETiS funded course, you will not be eligible for future VETiS funding.
Please carefully consider your training options before committing to a training course as this may exhaust your entitlement to further Queensland Government subsidised training.
At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more
How to Apply
How to Apply
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Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way with your application, talk with one of our Student Advice team members by calling 13 27 86.
