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SIT20116 - Certificate II in Tourism

Do you have a passion for travel and enjoy meeting and talking with a diverse group of people? This course provides you with the ideal pathway to work in multiple tourism industry facilities, travel agencies, restaurants, theme parks, transport companies and much more.

DOMESTIC
STUDY MODES

Online, RPL/RCC/Credit

DURATION

There are multiple durations. Please refer to Course Structure below.

AVAILABILITY

Online

UNITS/CREDITS

11 units

JOB PROSPECTS

Possible job titles include: documentation clerk for a tour wholesaler or travel agency; museum attendant; office assistant for a tour operator; receptionist and office assistant for a professional conference organiser or event management business; receptionist and office assistant in a travel agency; retail sales assistant in an attraction; or ride attendant in an attraction.

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision. This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.

This is a nationally recognised accredited course.

Online

Duration:

6 months full time or 12 months part time

Module 1 - Share, source, provide & present travel & tourism industry
SITXCCS002Provide visitor information
SITTIND001Source and use information on the tourism and travel industry
SITXCOM001Source and present information
Module 2 - Tourism operations
SITTTSL002Access and interpret product information
SITTTSL004Provide advice on Australian destinations
Module 3 - Working as a global team
BSBWOR203Work effectively with others
SITXCOM002Show social and cultural sensitivity
Module 4 - Work safely & sustainably for the environment
SITXWHS001Participate in safe work practices
BSBSUS201Participate in Environmentally Sustainable Work Practices
Module 5 - Customer service practices
SITXCCS003Interact with customers
BSBCMM201Communicate in the workplace

Start TAFE Now (STN) - Online

Duration:

12 months part time

Module 1 - Share, source, provide & present travel & tourism industry
SITTIND001Source and use information on the tourism and travel industry
SITXCOM001Source and present information
SITXCCS002Provide visitor information
Module 2 - Tourism operations
SITTTSL002Access and interpret product information
SITTTSL004Provide advice on Australian destinations
Module 3 - Working as a global team
BSBWOR203Work effectively with others
SITXCOM002Show social and cultural sensitivity
Module 4 - Work safely & sustainably for the environment
SITXWHS001Participate in safe work practices
BSBSUS201Participate in Environmentally Sustainable Work Practices
Module 5 - Customer service practices
SITXCCS003Interact with customers
BSBCMM201Communicate in the workplace

User Choice (Trainee)

Duration:

6 months full time or 12 months part time

Module 1 - Share, source, provide & present travel & tourism industry
SITTIND001Source and use information on the tourism and travel industry
SITXCCS002Provide visitor information
SITXCOM001Source and present information
Module 2 - Tourism operations
SITTTSL004Provide advice on Australian destinations
SITTTSL002Access and interpret product information
Module 3 - Working as a global team
SITXCOM002Show social and cultural sensitivity
BSBWOR203Work effectively with others
Module 4 - Work safely & sustainably for the environment
BSBSUS201Participate in Environmentally Sustainable Work Practices
SITXWHS001Participate in safe work practices
Module 5 - Customer service practices
SITXCCS003Interact with customers
BSBCMM201Communicate in the workplace

Start TAFE Now (STN) - Online

2023 JanuaryStart TAFE Now (STN) - Online Available
2023 FebruaryStart TAFE Now (STN) - Online Available
2023 MarchStart TAFE Now (STN) - Online Available
2023 AprilStart TAFE Now (STN) - Online Available
2023 MayStart TAFE Now (STN) - Online Available
2023 JuneStart TAFE Now (STN) - Online Available

Online

2023 JanuaryOnline Available
2023 FebruaryOnline Available
2023 MarchOnline Available
2023 AprilOnline Available
2023 MayOnline Available

Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff. To successfully complete the video recording assessment, you will need to participate in role plays or simulated activities, set up for the purpose of assessment in a simulated workplace environment.

This course has no residential schools.

Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no other entry requirements for this course.

Possible job titles include: documentation clerk for a tour wholesaler or travel agency; museum attendant; office assistant for a tour operator; receptionist and office assistant for a professional conference organiser or event management business; receptionist and office assistant in a travel agency; retail sales assistant in an attraction; or ride attendant in an attraction.
Professional recognition is not applicable to this course.
Fee for service$2,926.00 (2023)
Subsidised concession fee$1,056.00 (2023)
Fee for service per unit$266.00 (2023)
Subsidised full fee per unit$131.00 (2023)
TAFE Priority Skills Fund/Training Program fee per unit$72.00 (2023)
Subsidised full fee$1,441.00 (2023)
Subsidised concession fee per unit$96.00 (2023)

Please refer to the VET student fees price lists, eligibility criteria applies for subsidised funding.

For high school students you may be eligible for the Queensland Government’s VET in Schools (VETiS) program which is fee-free. Course specific costs may be applicable, an example would be high vis clothes and safety boots for trade courses.

If you are unsure, please call us on 13 27 86.

At CQUniversity, we believe higher education should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer a wide range of scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more. 

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In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.

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You’ve made an excellent choice. Now that you have decided to train or study at CQUniversity, the next step is to apply, and we are here to assist you every step of the way.

Before you apply, you will need to have a Unique Student Identifier (USI). If you do not have a USI, creating one is quick and easy. Simply visit usi.gov.au to create one. International students can apply for a USI once in Australia.

You can apply for this course by clicking the Apply Now button below. Should you require any assistance please contact our Student Advice team by calling 13 27 86.

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