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Disputed Charges

Unless you are exempt from paying Student Contributions and Tuition Fees, if you are enrolled in a unit you will be charged for that enrolment. If you are disputing your enrolment, please contact the Student Advice Team.

If you are disputing the amount you have been charged for your enrolment, please email Student Governance. Student Governance can investigate enrolment based fees such as Tuition Fees, the Student Services and Amenities Fee, and Student Contributions.

To formally dispute a charge, including whether it is payable, you must apply in writing to:

The Coordinator Student Fees and Awards
Student Governance
Building 2
CQUniversity
Rockhampton QLD 4702

If you are querying or disputing other fees or charges, please contact the relevant area, e.g.

Student Debtor Rules

A Student Debtor is defined as, a student who:

  • fails to pay any fine, fee, charge or debt due to CQUniversity
  • fails to repay to the University a student loan in accordance with the terms of the loan agreement

A sanction restricts a student's access to various entitlements and services to which they would normally have access. The sanction becomes increasingly restrictive the longer the student's account balance remains overdue.

Students should check the Collections Policy and Procedure for further information, including the sanctions that can be applied and their impacts.

Collections

Most Collections processes are administered by the Financial Services Division. Students should contact 07 4930 9886, or +61 7 4930 9886 if calling from outside Australia, or email cqudebtors@cqu.edu.au with any enquiries about:

  • collections reminder letters
  • sanctions for outstanding fees and charges
  • disputed payments, or payments not credited to your account
  • referral of outstanding debts to the University’s debt collection agency
  • collection agreement