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Adapting the video service kiosk idea for university campuses

Published:28 July 2016

Vice-Chancellor Professor Scott Bowman recently tried out one of the kiosks. BELOW: The kiosks in use at various campuses.

CQUniversity is the first Australian university to embark on a large-scale roll-out of the video service kiosk concept for a network of university campuses.

This technology has been used by banks to extend services to more clients, however this is the first time that a University has used the technology to this extent – providing students with access to virtual face-to-face service across 14 campuses throughout four states.

In addition, students have the option of plugging their laptops into the kiosk machine for Service Desk staff to diagnose and fix problems or reconfigure the laptop remotely. This can happen from anywhere in CQUni's footprint that has a kiosk machine.

CQUni’s Deputy Director Learning Environments and Libraries, Shaune Sinclair says that the roll-out enables ‘unprecedented access’ for students, and feedback has been good.

“Other Unis are coming to us for advice on how to implement their own kiosks,” Mr Sinclair says.

“We’ve even been able to program a software ‘skin’ on a touch-screen, so that students only need to touch the video screen to be instantly connected to a friendly IT or Library support officer.

“This is a great example how we can offer additional services to our students across our entire footprint at a relatively small cost, by being innovative.  

"We have been able to roll this out quickly and cheaply by leveraging CQUniversity’s leading-edge video network, and the extensive technical experience of our IT team.”

Plans are now afoot to add a new video help kiosk to CQUniversity’s new Perth CBD campus in time for the 2017 academic year.