Social Media

If users have questions about study at CQUniversity, we recommend sending a direct message to the official CQUniversity Australia Facebook page, or visiting the Contact page on our website for more information.
         
We request that you refrain from messaging individual staff profiles, including moderators of official Facebook groups, as these enquiries will only be handled by the Digital Experience and Future Students teams on official social media profiles.

CQUniversity maintains a presence on various social media channels and interacts with users in line with the university’s Social Media Policy and Procedure, Governance and Social Media Strategy. These platforms are also used by the Marketing Directorate to promote targeted study options and information. 

Social Media activity can be defined as:

• Posts to CQUniversity official profiles
• Liking, commenting or sharing posts by CQUniversity official profiles
• Liking, commenting or sharing advertisements and promoted content by CQUniversity official profiles
• Liking, commenting or sharing posts within CQUniversity official Facebook Groups
• Direct messages to CQUniversity official profiles
• Mentioning or tagging CQUniversity on social media
• Using official CQUniversity hashtags

1. Zero Tolerance to Bullying and Harassment
   CQUniversity takes a Zero Tolerance approach to bullying and harassment and will adhere to this approach on all social media channels. We reserve the right to enforce Zero Tolerance by requesting users remove content that is deemed unsuitable. We also reserve the right to remove this content ourselves and will take action in banning repeat offenders.
2. Participant Conduct
   Activity with CQUniversity official profiles will be monitored on a regular basis to ensure adherence to the CQUniversity Social Media Policy and Procedure, and Official Social Media Community Guidelines. While we understand that social media is a 24/7 medium, our moderators can only operate within their own capabilities. See the about section for our business hours and if you need to contact the university urgently, please send the CQUniversity Australia Facebook page a message or call 13 27 86.
3. Shared Content
   Content, comments and information on official social media channels will be monitored on a regular basis, and can be hidden or removed by the Digital Experience Team where it:
   • reveals private, confidential information of users or individuals
   • violates the page, group or channel community rules
   • is false or inaccurate
   • is offensive, defamatory, illicit or inappropriate
   • does not reflect the University’s mission or values
   • is not topically related to the content, or the comment is inciting or encouraging negative behaviour within the thread
   • includes profane language or content
   • promotes, fosters, or perpetuates any form of unlawful discrimination, victimisation, vilification or antisemitism
   • includes sexual content or links to sexual content
   • includes solicitations of commerce
   • conducts or encourages illegal activity
   • includes information that may compromise the safety or security of the public or public systems, or
   • violates a legal ownership interest of any other party. 

CQUniversity Official Social Media Profiles are moderated from 8:45 am – 4:45 pm, Monday to Friday (excluding public holidays). If users see content that violates the Community Rules and wish to report this to the university, please submit an Official Complaint online or send a direct message to an official CQUniversity social media profile with the following information:

• Context to this content including time, location and any other comments/initial post
• Provide a link or screenshot with as much information as possible
• A link to the profile of the offending user
• Which rules you believe this user has violated

Please note, if the content you are reporting is deemed ‘not safe for work’ (i.e. featuring pornographic, violent or highly prolific content), please note this as part of your message to CQUniversity as a warning for our moderators.

If you are reporting content that involves the safety of someone or involves legal ramifications, we encourage you to contact local authorities directly to report this.

We recommend users avoid sharing personal or identifiable content on public social media forums. CQUniversity will only ever request this information in secure private communication channels, such as social media direct messages, and only in order to assist with an enquiry regarding study or application to study.

Please only provide your personal information, including student number, to verified CQUniversity accounts. If you see something that seems suspicious and you want to verify this, please confirm with our Official Social Media Profiles.

To assist our team in best answering your enquiries, you may be asked to provide your name and contact details. These details will not be shared outside of the social media platform or our Customer Relationship Management software. This software is protected and used to connect user journeys from various communication platforms.

If you feel uncomfortable sharing information on social media direct messages, please contact CQUniversity on 13 27 86 or via our online contact form. You can find more information about Privacy at CQUniversity on our website.