ICT30120 - Certificate III in Information Technology
Overview
This qualification reflects the role of individuals who are competent in a range of Information and Communications Technology (ICT) roles, including animation, basic cloud computing, basic cyber awareness, digital media skills, generalist IT support services, networking, programming, systems and web development.
Individuals who work in these fields apply broad sets of skills, including foundational knowledge in critical thinking and customer service skills, to support a range of technologies, processes, procedures, policies, people and clients in a variety of work contexts.
This is a nationally recognised course.
QUALITY EDUCATION, WHEREVER YOU ARE
Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.
A UNI THAT KNOWS CREDIBILITY IS KEY
In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.
A UNI THAT LEADS IN ONLINE EDUCATION
A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.
A UNI THAT KNOWS CONVENIENCE COUNTS
CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.
A UNI THAT KNOWS YOUR EXPERIENCE MATTERS
CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.
Career Opportunities
Possible job titles relevant to this qualification include: IT Technician, Customer Service Representative (ICT), Client Support Officer (ICT) ,User Support Specialist, Help Desk Officer.
Structure & Availability
Standard Course Structure
Duration:9 months full-time or 18 months part-time
Application Development & Usage
| Unit Code | Unit Name |
|---|---|
| ICTPRG302 | Apply introductory programming techniques |
| ICTICT214 | Operate application software packages |
Hardware & Operating Systems
| Unit Code | Unit Name |
|---|---|
| ICTICT317 | Maintain standard operating environment |
| ICTICT314 | Connect internal hardware components |
Managing Information in ICT
| Unit Code | Unit Name |
|---|---|
| BSBXCS303 | Securely manage personally identifiable information and workplace information |
| ICTICT313 | Identify IP, ethics and privacy policies in ICT environments |
Small Business Networks
| Unit Code | Unit Name |
|---|---|
| ICTSAS310 | Install, configure and secure a small office or home office network |
| ICTNWK311 | Install and test network protocols |
Thinking Skills
| Unit Code | Unit Name |
|---|---|
| BSBCRT301 | Develop and extend critical and creative thinking skills |
Working in ICT
| Unit Code | Unit Name |
|---|---|
| BSBXTW301 | Work in a team |
| ICTSAS305 | Provide ICT advice to clients |
Business Network Administration
| Unit Code | Unit Name |
|---|---|
| ICTNWK309 | Configure and administer network operating systems |
This course has no residential schools.
Requirements
Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.
The ICT Training Package does not specify any entry requirements but the level of difficulty of this course requires literacy and numeracy skills at ACSF Level 4 for both English and Maths.
Literacy and numeracy skills alone are often a poor indictor of likely success. Prospective students should assess themselves against the following requirements when deciding to study this course. The following are examples of the inherent requirements that are needed to achieve the core learning outcomes of the course:
- Communication skills (verbal, non-verbal, written and technology): you will need to effectively communicate in English and produce written assessment in a coherent manner with correct grammar and punctuation
- Cognitive abilities (knowledge and cognitive skills, literacy and numeracy): you will need to perform basic arithmetic
- Information and Communication Technology (ICT) abilities: you will need to competently use a desktop operating system such as Microsoft Windows or Mac OS X, an Internet browser, an email client, and competently use productivity software such as Microsoft Office
- Although some aspects of discipline software will be learnt as part of your course, you will need to be able to independently learn to use features of software
- Sensory abilities (visual, auditory and tactile), strength and mobility (gross motor skills and fine motor skills): you will need to perceive fine detail on a computer screen and interact with a computer through devices such as a mouse, touchscreen or keyboard. Some units require physical movement and installation of computer equipment and components such as internal components and networking equipment and cables. You would be expected to either perform or supervise the movement and installation of small computer equipment
- Sustainable performance: you will need to be able to concentrate for at least 2 hours at a time
- Interpersonal engagement: you will need to be able to work productively in a team, build rapport with future clients and admit mistakes
- Ethical behaviour: you will need to demonstrate honesty and integrity in academic and professional practice
- Behavioural stability: you will need to interact with people from a wide range of cultures in a calm and composed manner in difficult situations
- Legal compliance: you will need to comply with the policies and practices of the ICT business organisation in which you find employment.
Fees & Scholarships
Fee for Service/ Full Fee
Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE.
Co-Contribution and Co-Contribution Concessional Fee
Some government-funded training programs, such as Certificate 3 Guarantee and Higher Level Skills, require students to contribute to the cost of their education through a co-contribution fee. This fee varies depending on the course and the student's eligibility for a concessional rate. Additional costs, such as uniforms and course resources, may also apply. More details on eligibility and exemptions can be found on How to Apply for TAFE Certificates and Diplomas.
Starting the 1st of July 2025, the Queensland Government is updating its TAFE subsidy offerings. Students commencing from this date will need to be reassessed, potentially requiring additional documentation to maintain their funding. Those who do not provide the necessary documents, or are no longer eligible, may lose their subsidy and continue as full-fee-paying students. For more information visit Paying for TAFE and review Important Changes to TAFE Subsidies from July 2025.
If you are unsure of your eligibility or wish to discuss your options further, please connect with us on 13 27 86.
At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more
How to Apply
How to Apply
Check what you need to do to apply to study this course.
Your Application Options
Follow These Steps
Start Your Application
Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way with your application, talk with one of our Student Advice team members by calling 13 27 86.
