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Information and Technology

Information and Technology

The Information Technology Directorate (ITD) delivers real business and technical solutions for the whole of the University's activities in learning, teaching, research and corporate functions.

We combine our professional expertise and knowledge of technology applications with a growing knowledge of the University's business to provide expert consultancy services to our stakeholders.

We communicate widely, effectively and regularly. We are focused on two-way, open communication by establishing effective partnerships with key stakeholders.

We continually review and benchmark our performance in order to improve our planning, customer engagement, service delivery, governance and management.

Contact the Technology and Services Assistance Centre (TaSAC)

TaSAC provides CQUniversity students and staff with technical support and assistance.

Available 7:30am - 5:30pm weekdays.

Phone: 07 4930 9090
Toll Free: 1300 666 620
International: 61 7 4930 9090
Fax: 07 4930 9254

Information to have ready - When contacting TaSAC, please provide as much detail as possible describing your situation:

  • Your full name
  • Student number
  • Contact details including a telephone number and email address
  • A description of the issue and any error messages that are displayed
    Where possible, students and staff are encouraged to attach a screen shot

Video Conferencing & ISL Lecturers - If students or staff require assistance while viewing an ISL lecture or video conference session, please dial extension 2020.

Log your IT Requests Online

The IT Service Desk Online ( is a web-based program that enables students and staff to log their IT service requests and enquiries with the ITD Service Centre. Once you submit an IT request, a reference number will be sent to your CQUniversity student or staff email account.

A user guide (PDF) is available if you require help using the IT Service Desk Online.