Contacts and Forms
NEED HELP?
As a new student, you may not be sure where to turn to for support or advice. This webpage has been designed to connect you with the information you need and the people you can contact when you're looking for help.
I need help with:
- Understanding unit material
- Understanding assignments
- Availability of study materials
- Assignment submission
- Assignment extension
Contact the Unit Coordinator/Lecturer/Tutor: See Moodle site for contact details.
I need help with:
- Course structure/Unit selection
- Can I graduate?
Contact Course Advisers: Ask a Course Adviser.
I need help with:
- Credit Transfer Enquiry
Contact the Academic Pathways Team:
Learn about credit for prior learning.
Email the Academic Pathways team at credit@cqu.edu.au.
I need help with:
- General enquiry
- Admission enquiry
- Student ID cards
Contact Frontline Student Services:
Ask a question.
Phone Frontline Student Services on 13 27 86.
I need help with:
- Finding a Student Mentor - Connect with a Student Mentor.
I need help with:
- Library resources
Email the Library at cqulibrary@cqu.edu.au.
Explore the range of Library resources and services.
I need help with:
- Textbook requirements
Visit the CQUni Bookshop for all of your textbook, stationery, and coursewear needs.
I need help with:
- Scholarships - Browse the range of scholarships on offer or email scholarships@cqu.edu.au.
- Counselling - Read about our free and confidential Counselling service or email counselling@cqu.edu.au.
- Inclusion and Accessibility - Read about Inclusion and Accessibility or email accessibility@cqu.edu.au.
- International Support - Email the Student Engagement team at studentengagement@cqu.edu.au.
- Careers - Visit CareerHub for the latest job vacancies or email careers@cqu.edu.au.
- Indigenous Support - Find out how the Indigenous Student Engagement team can support you or email indigenous@cqu.edu.au.
- CQUni Connect - Read about CQUni's widening participation strategy.
- Start Uni Now (SUN) - Read about the SUN program or email sun@cqu.edu.au.
- Start TAFE Now - Read about the Start TAFE Now program.
I need help with:
- Complaints
- Student Misconduct
View the Student Complaints Policy or submit an Official Complaint.
I need help with:
- Student Records - Submit a Student Records Enquiry.
- Examinations - Submit an Examinations Enquiry.
- HECS/Fees - Submit a Student Fees Enquiry.
- Timetabling issues - Submit a Timetabling Enquiry.
I need help with:
- Graduation ceremony enquiry
Contact the University Life team at events@cqu.edu.au.
I need help with:
- Student Exchange/Study Abroad
Contact the International Office at exchange-enquiries@cqu.edu.au.
I need help with:
- Assignment writing
- Referencing help
- Maths, computing or science help
Contact the Academic Learning Centre (ALC)
Find out how the ALC can support you.
For resources and workshop details, visit the ALC Moodle site.
I need help with:
- IT Help
Contact the Technology and Services Assistance Centre (TaSAC)
Read about the technical support and assistance provided by TaSAC.
Email TaSAC at tasac@cqu.edu.au.
Phone TaSAC on 1300 666 620.
I need help with:
- Safety on-campus - Download the FREE SafeZone Mobile app.
PDF Guides
To assist you throughout your studies, CQUniversity has created a variety of Guides on a range of study and system-related topics. Visit the MyCQU Student Portal and log in with your student ID and password. Then visit the Study view and scroll down to the Guides section to view the collection.
Student Forms
This site is a repository for accessing the common forms for prospective and current students. The forms are either in a downloadable PDF or MS Word format, or as an online electronic form.
Please click the most relevant link below to view the forms available:
Statutory Declarations
The Australian Government Attorney-General's Department describes a statutory declaration as a written statement which you sign and declare to be true before an authorised witness. They are commonly used to legally verify names, addresses, insurance claims, superannuation matters, lost passports and as evidence to support sick leave. To find out more about statutory declarations and access the Commonwealth statutory declaration form, visit this website.
Mobile apps
A range of mobile apps are available to CQUni students, including Studiosity for after-hours study support, SafeZone to help you stay safe on campus, and MyCQU to help you stay organised and feel supported throughout your study journey.