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Contacts and Forms

Need Help?

A quick guide to key contacts and where to find information when you need help!

As a new student you may not be sure where to turn to for support or advice. This webpage has been designed to connect you with the information you need and the people you can contact when you're looking for help.

Where can I find information?

FREQUENTLY ASKED QUESTIONS

Instruction and information sheets:

Yes, we do. You can visit our FAQs page here.

Download the Student User Guides

To assist you throughout your studies, CQUniversity has created a variety of Student Guides on a range of study and system related topics. Visit Student Guides (login required).

I need help with:

  • Understanding unit material
  • Understanding assignments
  • Availability of study materials
  • Assignment submission
  • Assignment extension

Contact the Unit Coordinator/Lecturer/Tutor: See Moodle site for contact details

I need help with:

  • Course structure/Unit selection
  • Career advice
  • Can I graduate?

Contact Course Advisors: Ask a Student Advisor

I need help with:

  • Credit Transfer Enquiry

Contact the Academic Pathways Team:
cqu.edu.au/credittransfer
credit@cqu.edu.au

I need help with:

  • General enquiry
  • Admission enquiry
  • Student ID cards

Contact the Student Advice Team:
contactus.cqu.edu.au
13 27 86

I need help with:

I need help with:

  • Library resources

cqulibrary@cqu.edu.au
cqu.edu.au/library

I need help with:

  • Textbook requirements

Bookshop

I need help with:

I need help with:

  • Student Records
  • Academic Transcripts
  • Examinations
  • HECS/Fees
  • Timetabling issues
  • Complaints
  • Compliments
  • Student Misconduct

Contact the Student Governance Centre
Students Complaints Policy
Student Records Enquiry
Examinations Enquiry
Student Fees Enquiry
Timetabling Enquiry
Compliments & Complaints

I need help with:

  • Graduation ceremony enquiry

Contact the Corporate Events and Graduation Office
ceg@cqu.edu.au

I need help with:

  • Student Exchange/Study Abroad

Contact the International Office
exchange-enquiries@cqu.edu.au

I need help with:

  • Assignment writing
  • Referencing help
  • Maths, computing or science help

Contact the Academic Learning Centre
|Moodle ALC site
Great Guide to University Study!

I need help with:

  • IT Help

Contact the Technology and Services Assistance Centre (TaSAC)
cqu.edu.au/it-help
tasac@cqu.edu.au
1300 666 620

I need help with:

Student Forms

This site is a repository for accessing the common forms for prospective and current students. The forms are either in a downloadable PDF or MS Word format, or as an online electronic form.

Please click the most relevant link below to view the forms available:

Statutory Declarations

The Australian Government Attorney-General's Department describes a statutory declaration as a written statement which you sign and declare to be true before an authorised witness. They are commonly used to legally verify names, addresses, insurance claims, superannuation matters, lost passports and as evidence to support sick leave. To find out more about statutory declarations and access the Commonwealth statutory declaration form, visit this website.

Mobile apps

  • SafeZone will help you to stay safe on campus with emergency alerts, first aid requests and a check-in option for when you visit a campus after hours.
  • The CQUniMobile app provides you with quick, convenient access to key University information and systems from your mobile device, helping you to keep your finger on the pulse of all things CQUni.
  • Studiosity (formerly YourTutor) have released a brand new app for accessing after-hours study support. From the app you can save a question for later, snap and upload a photo of a question straight from your phone, get notifications and review your writing feedback, use voice-to-text, and review past sessions.

All apps are available from both the iOS App Store and Android Google Play.