Anisha Devkota
Research Details
Thesis Name
The role of Information System in modern service based organisationThesis Abstract
Information systems (IS) are changing how service-based organization interact with clients, manage workflows, and provide services. Efficiency, automation, and data-driven decision-making are made possible by tools like ERP and CRM systems. However, employment responsibilities are also disrupted by digital integration, demanding new tactics and skills while posing ethical concerns regarding worker displacement. This research explores how the service organizations in Australia adopt and intergrate IS , the impact on employee roles and skills and the strategies used to adapt.
Why My Research is Important/Impacts
The research study is significant as it connects digital transformation with workforce adaptation in the service sector. It highlights how information systems influence job roles, skills, and efficiency while guiding strategies for managing change. The research will help in findings will support workforce development, improve service quality, and inform training and policy initiatives, helping organizations and employees adapt effectively to digital disruption.
