Information for international students
Updated: 29 March 2021, 03:00 pm AEST
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I am in self-isolation and have not been able to purchase essential supplies. What should I do?
If you are in self-isolation you should not go out in public, even if it is to purchase essential supplies such as food. If you aren’t able to purchase essential supplies please contact International Student Support via email at firstname.lastname@example.org and they will be able to provide you with support and assistance.
When will the international travel restrictions be lifted?
CQUniversity will continue to monitor the situation and provide updates. At this stage the travel restrictions imposed by the Commonwealth Government are in place until further notice.
Will I be made to feel welcome in Australia, even after the travel restriction is lifted and the virus is contained?
The number one priority for CQUniversity is the health and safety of our students. We will continue to provide a safe, welcoming and inclusive environment for all of our students, no matter what their background.
When the travel ban is lifted, we look forward to welcoming you to our campuses in Australia and helping you to enjoy all the experiences our local communities have to offer.
I am due to travel to Australia as part of a study tour or exchange? Can I still do so?
Australia has imposed travel restrictions on all international arrivals.
CQUniversity is continuing to monitor the situation and will continue to provide updates, however we are unable to provide advice as to when travel restrictions may be lifted.
If required, students can look at options to defer their exchanges or study tours. To do this, students should seek advice from their university and continue to monitor travel advice.
The sites below will provide you with some useful information about travelling and studying in Australia:
I was due to return to Australia for my studies this year but now I can't due to the restrictions on incoming arrivals. What options are available to me?
If you are a continuing student who is now unable to return to Australia due to travel restrictions you can continue your studies online in your home country, which will allow you to continue to progress in your course and minimise disruption to your study plan. Once travel restrictions change you can then return to Australia to re-commence your studies on campus. Continuing students who do not wish to study online can also request a Leave of Absence. This will allow students to resume their studies on-campus, in Australia, once the travel restrictions are lifted.
If you are studying an English Language program, please contact International Student Support to discuss your options.
CQUniversity is unable to provide advice about current travel restrictions and when these restrictions are likely to be lifted. All students wishing to travel to or return to Australia should keep up to date with travel advice in their home country. Students can also stay up to date with the situation in Australia by visiting studyinaustralia.gov.au
I was planning to commence my studies in Australia in Term 1, 2021. Will I still be able to do this? Will travel restrictions be lifted soon?
CQUniversity is unable to provide advice as to when the current travel restrictions will be lifted, however, it is unlikely that inbound travel to Australia (for non-citizens and permanent residents) will be possible for many months to come. It is recommended that all students planning to travel to Australia for study in Term 2, 2021 continue to monitor local travel advice in their home country. Students can also stay up to date with the situation in Australia by visiting studyinaustralia.gov.au.
If travel restrictions are extended over the coming months, you may be able to start your studies online and transfer to on-campus once the travel restrictions change. This will help you to commence your study plans and minimise disruption to the progression of your course. Please contact email@example.com to find out more.
Will I be able to recommence my studies on-campus in Australia in Term 2, 2021? Will travel restrictions be lifted soon?
CQUniversity is unable to provide advice as to when the current travel restrictions will be lifted, however, it is unlikely that inbound travel to Australia (for non-citizens and permanent residents) will be possible for many months to come. It is recommended that all students planning to travel to Australian for study in Term 2, 2021 continue to monitor local travel advice in their home country. Students can also stay up to date with the situation in Australia by visiting studyinaustralia.gov.au.
If travel restrictions are extended over the coming months, continuing students can either continue with online study or apply for a Leave of Absence. You will then be able to transfer back to on-campus study once the travel restrictions change. This will help you to continue with your study plans and minimise disruption to the progression of your course. Please contact International Student Support to find out more.
Can I still apply for a visa to Australia?
CQUniversity is working alongside the frameworks set out by the Australian government.
- The Government will recommence granting student visas in all locations lodged outside Australia. This means when borders re-open, students will already have visas and be able to make arrangements to travel.
- International students will be able to lodge a further student visa application free of charge, if they are unable to complete their studies within their original visa validity due to COVID-19.
- Current student visa holders studying online outside Australia due to COVID-19 will be able to use that study to count towards the Australian study requirement for a post-study work visa.
- Graduates who held a student visa will be eligible to apply for a post-study work visa outside Australia if they are unable to return due to COVID-19.
- Additional time will be given for applicants to provide English language results where COVID-19 has disrupted access to these services.
Note: New students must first apply for their visa and have it granted prior to starting their studies online, if they wish to have the portion of their studies undertaken offshore count towards their post-study work visa.
Any new student who has commenced their studies online prior to having their visa granted will not have their studies offshore counted towards their post-study work visa.
Keep up-to-date with the latest travel restrictions.
Are there support programs for students whose studies have been disrupted?
Students who are studying online are able to access all the support services at the University including Academic Learning Support services, wellbeing and counselling.
We are continuing to offer pre-commencement transition and support programs for these students including the CQUniversity Essentials for Success – a free six-week online short course that covers academic skills, CQUniversity’s learning environment, careers and living in Australia through student café sessions. Students may take up this program if they have met all conditions for their offer, including English.
CQUniversity, with a long history of providing online education, has a broad range of courses available to students to choose from when considering their options.
I have further questions about my visa. Who can I contact?
A national email and hotline has been set up by the Australian Government to answer questions from international students, particularly about visas: firstname.lastname@example.org or 1300 981 621 (8 am to 8 pm AEDST Monday to Friday).
If your visa is due to expire soon and you are unable to return home or need more time in Australia to complete your course, you will need to apply for a new student visa. This should be done at least six weeks before your existing visa expires. You may also be able to apply for a visitor visa (subclass 600).
If you cannot return home, your current student visa is expiring, and you are ineligible for another student or visitor visa, you can apply for a COVID-19 pandemic event visa. This should only be considered as a last resort to remain lawfully in Australia until departure.
Please refer to the 'Study in 2021' accordion on the Coronavirus (COVID-19) page for information on studying in 2021.
Do I have to attend lectures in person?
Yes, CQUniversity has resumed face-to-face teaching for Term 1 therefore you are required to attend in-person lectures.
Can I defer my study to a later term?
New students can defer their study to a later term depending on the availability of relevant units or course. Students who choose to defer will not be subject to financial penalties. Our International Admissions team can help you with this process. Please contact them on email@example.com
Current students impacted by the current travel restrictions may be eligible for a Leave of Absence. As per the Leave of Absence Policy and Procedure International students requesting a Leave of Absence must make the request on the Leave Of Absence Request Form which can be submitted online at firstname.lastname@example.org.
I have already paid my fees. What will happen to this money?
If you have paid your fees, these will remain in credit on your student account at CQUniversity and will go towards your tuition fees once you enrol at the University.
I am a continuing student. What will happen to my student visa if I take a Leave of Absence?
If you are granted a Leave of Absence, your COE will remain active and there will be no impact on your student visa. If you have questions about LOA, your COE and visa, please contact the contact the International Student Support team for help and support.
If I choose to study online, do I get a discount on my student fees?
There are no special discounts for selecting the option to commence studies online. CQUniversity is a leader in online course delivery and is renowned within Australia for its experience in this space. In the past two decades, CQUniversity has invested heavily in its online learning capacity and is well-placed to continue to deliver an excellent education experience to students during this time of crisis, when such an emphasis is being placed on social distancing.
CQUniversity’s online experience is different to on-campus but is in no way inferior to this delivery mode. Students will continue to receive a high-quality, academically rigorous education.
All students will also continue to have access to CQUniversity’s full range of academic learning and support services including the Academic Learning Centre (ALC), face-to-face and online Library support, and Studiosity. More information on fees can be found on the Fees and Charges page.
Will our libraries continue to operate with the new restrictions that are in place?
Yes, facilities such as libraries and computer labs continue to operate and can continue to be accessed. CQUniversity will provide advice should this situation change. In the meantime, if you are using these facilities, please continue to practise required social distancing measures and good hand hygiene and cough etiquette. If you are exhibiting any symptoms of illness, please do not attend any campus.
Please also be reminded that all library resources and services can also be access online.
Is CQUniversity still accepting applications? Are there any restrictions being placed on international applicants?
Yes, CQUniversity is still accepting applications and classes are still going ahead for all courses and for future terms; however, while social distancing measures are still in place, as directed by the Australian government, teaching will continue to be delivered online. At this stage our campuses remain open so that students may continue to access the learning and other facilities such as the library, computer labs and other requirements. If you are unable to travel to Australia there may be options for you to study with us online while still in your home country.
What should I do if I need to continue with English Language study or complete an English Language test?
Our CQUEnglish Language Centres, are open and operating, with all courses, including General English and English for Academic Purposes being delivered online. The University is using IELTS Tests online, Pearson’s Test of English – Academic, Pearson’s Versant test as a placement testing tool for entry to our English courses and TOEFL at-home option.
What does my Overseas Student Health Cover (OSHC) cover?
OSHC assists in covering medical costs while in Australia. What is covered depends on the health provider you have chosen. Please contact your provider directly for information. If you are currently a member of Allianz Global Assistance, this short video provides a comprehensive overview of what is offered to you. For further information about what is included can be found on the Allianz website.
Additionally, for any OSHC policies scheduled through CQUniversity (from 1 February 2020) students will have the added benefit of membership to student safety support service provided by Sonder Australia at no additional cost, to provide our students with 24/7 on-demand support. Once you have commenced at the University, you will be able to access this support via the Sonder app where a team of trained professional staff are ready to respond to your safety and wellbeing needs, anywhere in Australia.
What support is being offered to international students during this crisis?
CQUniversity has been focused on delivering several actions to support international students during this challenging time. Some of the measures taken so far include:
- Offering students flexible options to cover their tuition fees including payment plans and reducing study loads.
- Direct contact with students to monitor their progress following the transition to online study.
- Providing international students with priority access to student support services.
- Delivering tailored academic learning support sessions.
- Specialised support provision and welfare checks through the University’s dedicated International Student Support team.
- Ongoing access to campus facilities and resources including face-to-face support where required.
- The delivery of care packages filled with essential items to students who were required to self-isolated due to travel restrictions.
- Equipment loans for items such as laptops, tablets and mobile data devices.
- Food relief for international students in Rockhampton, Brisbane, Sydney, Melbourne.
CQUniversity is continuing to look at ways to support all students as this crisis continues to unfold. We will also continue to work with community organisations across our campus footprint, to connect students with dedicated services specific to their unique needs.
For more information about CQUniversity’s student support and study resources please visit the CQUni Student Portal. International students should contact email@example.com for more information on accessing learning resources, food relief and other assistance.
For more information on activities, events and support available to students during the COVID-19 crisis and online study transition please visit the Not So Distant hub on the Student Portal. A comprehensive Frequently Asked Questions page is also available.