SIT20116 - Certificate II in Tourism

DurationThere are multiple durations. Please refer to Course Structure below.
Location
Online
Study modeOnline, RPL/RCC/Credit
Total units11
Low-Fee course for eligible applicants.
Two students using an iPad on a lounge.

Overview

Do you have a passion for travel and enjoy meeting and talking with a diverse group of people? This course provides you with the ideal pathway to work in multiple tourism industry facilities, travel agencies, restaurants, theme parks, transport companies and much more.

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision. This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business.

This is a nationally recognised accredited course.

QUALITY EDUCATION, WHEREVER YOU ARE
Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.

A UNI THAT KNOWS CREDIBILITY IS KEY
In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.

A UNI THAT LEADS IN ONLINE EDUCATION
A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.

A UNI THAT KNOWS CONVENIENCE COUNTS
CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.

A UNI THAT KNOWS YOUR EXPERIENCE MATTERS
CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.

Career Opportunities

Possible job titles include: documentation clerk for a tour wholesaler or travel agency; museum attendant; office assistant for a tour operator; receptionist and office assistant for a professional conference organiser or event management business; receptionist and office assistant in a travel agency; retail sales assistant in an attraction; or ride attendant in an attraction.

Structure & Availability

Online

Duration:

6 months full time or 12 months part time


Module 1 - Share, source, provide & present travel & tourism industry

Unit CodeUnit Name
SITTIND001Source and use information on the tourism and travel industry
SITXCCS002Provide visitor information
SITXCOM001Source and present information

Module 2 - Tourism operations

Unit CodeUnit Name
SITTTSL004Provide advice on Australian destinations
SITTTSL002Access and interpret product information

Module 3 - Working as a global team

Unit CodeUnit Name
SITXCOM002Show social and cultural sensitivity
BSBWOR203Work effectively with others

Module 4 - Work safely & sustainably for the environment

Unit CodeUnit Name
SITXWHS001Participate in safe work practices
BSBSUS201Participate in Environmentally Sustainable Work Practices

Module 5 - Customer service practices

Unit CodeUnit Name
SITXCCS003Interact with customers
BSBCMM201Communicate in the workplace

Start TAFE Now (STN) - Online

Duration:

12 months part time


Module 1 - Share, source, provide & present travel & tourism industry

Unit CodeUnit Name
SITTIND001Source and use information on the tourism and travel industry
SITXCCS002Provide visitor information
SITXCOM001Source and present information

Module 2 - Tourism operations

Unit CodeUnit Name
SITTTSL004Provide advice on Australian destinations
SITTTSL002Access and interpret product information

Module 3 - Working as a global team

Unit CodeUnit Name
SITXCOM002Show social and cultural sensitivity
BSBWOR203Work effectively with others

Module 4 - Work safely & sustainably for the environment

Unit CodeUnit Name
BSBSUS201Participate in Environmentally Sustainable Work Practices
SITXWHS001Participate in safe work practices

Module 5 - Customer service practices

Unit CodeUnit Name
SITXCCS003Interact with customers
BSBCMM201Communicate in the workplace

User Choice (Trainee)

Duration:

6 months full time or 12 months part time


Module 1 - Share, source, provide & present travel & tourism industry

Unit CodeUnit Name
SITXCOM001Source and present information
SITXCCS002Provide visitor information
SITTIND001Source and use information on the tourism and travel industry

Module 2 - Tourism operations

Unit CodeUnit Name
SITTTSL002Access and interpret product information
SITTTSL004Provide advice on Australian destinations

Module 3 - Working as a global team

Unit CodeUnit Name
SITXCOM002Show social and cultural sensitivity
BSBWOR203Work effectively with others

Module 4 - Work safely & sustainably for the environment

Unit CodeUnit Name
SITXWHS001Participate in safe work practices
BSBSUS201Participate in Environmentally Sustainable Work Practices

Module 5 - Customer service practices

Unit CodeUnit Name
SITXCCS003Interact with customers
BSBCMM201Communicate in the workplace

Start TAFE Now (STN) - Online

IntakeLocations
January, 2023Online
February, 2023Online
March, 2023Online
April, 2023Online
May, 2023Online
June, 2023Online

Online

IntakeLocations
January, 2023Online
February, 2023Online
March, 2023Online
April, 2023Online
May, 2023Online

This course has no residential schools.

Practical skills will need to be demonstrated in an industry or simulated environment such as a tourist provider, guided tours, tour activities and does not need to be purely based in an office environment. Students will need access to an environment where the planning, sale and supply of tourism and travel products and services are offered along with access to organisational policies and procedures. Students not currently working in the industry, or who don’t have access to workplace simulated environments will need to organise this in consultation with teaching staff. To successfully complete the video recording assessment, you will need to participate in role plays or simulated activities, set up for the purpose of assessment in a simulated workplace environment.

Requirements

Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no other entry requirements for this course.

Fees & Scholarships

2023 Indicative Fees

Fee TypeFees
Fee for service$2,926
Fee for service per unit$266
TAFE Priority Skills Fund/Training Program fee per unit$72
Co-Contribution Fee$1,441
Co-Contribution Concessional Fee$1,056
Co-Contribution Fee per unit$131
Co-Contribution Concessional Fee per unit$96

Please refer to the VET student fees price lists, eligibility criteria applies for subsidised funding.

For high school students you may be eligible for the Queensland Government’s VET in Schools (VETiS) program which is fee-free. Course specific costs may be applicable, an example would be high vis clothes and safety boots for trade courses.

If you are unsure, please call us on 13 27 86.

At CQUniversity, we believe higher education should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer a wide range of scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more. 

How to apply

We appreciate your interest in the Certificate II in Tourism (SIT20116). CQUni TAFE is actively working on a fresh program for this Certificate. While a specific release date is not yet confirmed, by registering your interest, we will ensure you receive updates as soon as applications become available.