SIT50122 - Diploma of Travel and Tourism Management


There are multiple durations. Please refer to Course Structure below.

Next intakeJuly, 2024
Study modeOnline
Total units23


Do you have a desire to travel and are looking for the skills and knowledge to create a perfect travel experience for the customer? The Diploma of Travel and Tourism Management will develop your managerial skills and provide you with a sound knowledge of industry operations to enable you to coordinate travel or tourism operations.

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.

This is a nationally recognised accredited course.

Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.

In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.

A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.

CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.

CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.

Career Opportunities

This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres, and other tourism businesses.

Structure & Availability



12 months full time and may also be studied part time over 18 or 24 months.

Tourism Knowledge

Unit CodeUnit Name
SITXCCS010Provide visitor information
BSBSUS211Participate in sustainable work practices
SITTIND003Source and use information on the tourism and travel industry
SITTTVL001Access and interpret product information


Unit CodeUnit Name
SITEEVT020Source and use information on the events industry
SITXCOM008Provide a briefing or scripted commentary

Tourism Operations

Unit CodeUnit Name
SITTTVL005Prepare customer quotations
SITTTVL004Sell tourism products or services
SITTTVL003Provide advice on Australian destinations
SITTTVL002Provide advice on international destinations

Communication Management

Unit CodeUnit Name
SITXWHS007Implement and monitor work health and safety practices
SITXMGT004Monitor work operations
SITXHRM009Lead and manage people
SITXHRM008Roster staff
SITXCOM010Manage conflict
SITXCCS016Develop and manage quality customer service practices
SITXCCS015Enhance customer service experiences
SITXMGT005Establish and conduct business relationships

Advanced People Skills

Unit CodeUnit Name
BSBTWK501Lead diversity and inclusion
SIRXOSM007Manage risk to organisational reputation in an online setting

Financial Management

Unit CodeUnit Name
SITXFIN010Prepare and monitor budgets
SITXFIN009Manage finances within a budget
SITXFIN008Interpret financial information


February, 2024Online
March, 2024Online
April, 2024Online
May, 2024Online
June, 2024Online
July, 2024Online
August, 2024Online
September, 2024Online
October, 2024Online
November, 2024Online
December, 2024Online

This course has no residential schools.

Students will need to be working in a suitable tourism, events or hospitality business, as a paid employee or volunteer, in a customer focused and supervisory role, with access to organisational policies and procedures, can work independently and participate in operational decision making. 

• There are no minimum required hours as these are competency-based assessment tasks.

• The supervisor who signs the forms (we will supply the forms) must have relevant qualifications or experience for the unit they are signing off.

          - Evidence of this is to be supplied to CQU for audit purposes.

          - The Supervisor will be contacted to verify these forms


There are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.

There is a requirement to complete practical workplace assessments in a suitable industry environment.

Access to a computer, Internet and intermediate computer skills. 24-hour CQUniversity computer labs are available on selected campuses.

Fees & Scholarships

Fee for service
Fee for service per unit
Co-Contribution Fee
Co-Contribution Concessional Fee
Co-Contribution Fee per unit
Co-Contribution Concessional Fee per unit
RPL Fee for service per Unit

Understand your TAFE payment choices including payment options and our refund policy. Start by examining the price list for your specific course to gain a better understanding of your fees. Course fees are reviewed annually and are subject to change. Still uncertain about the best option for you? Contact us on 13 27 86 to discuss your options.

Fee for Service/ Full Fee

Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE. 

Co-Contribution and Co-Contribution Concessional Fee

Some government subsidies, such as Higher Level Skills (HLS), will require the individual to contribute to the cost of their training through a co-contribution fee. Government subsidies are subject to eligibility.

The fee will vary based on the course chosen and the eligibility of the student for a concession rate. The co-contribution fee represents the total cost to the student for tuition. There are other costs that the student may have to pay, including but not limited to uniforms and course resources. This will vary depending on the training. If you are required to pay Co-Contribution Fees, you may be eligible for partial or full exemption, you can find more information on Apply for TAFE Certificates and Diplomas.

This course is included in the Australian Government’s VET Student Loan (VSL) program, assisting eligible students pay tuition fees. Refer to the VET Student Loan webpage for more information, eligibility and census date calendar. A VET student loan gives rise to a VETSL debt that continues to be a debt due to the Commonwealth until it is repaid.

At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.

Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more

How to apply

How to Apply

Check what you need to do to apply to study this course.

Your application options

Follow these steps

  1. 1
    Check you meet the course requirements
  2. 2
    Get a Unique Student Identifier

Start your application

Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way with your application, talk with one of our Student Advice team members by calling 13 27 86.