Harjot is a Product Support Manager at Bay Technologies and joined the company in 2016. He became a Service Desk Coordinator within two years at the company.
Running the Managed Service Desk involves managing a team of service desk technicians, setting goals and KPI's, meeting customer Service-Level Agreements, visiting customers all over Australia, client relationship management, producing reports and internal and external training.
Harjot's professional achievements include rolling out a new Service Desk ticketing system at Bay Technologies, a 250% increase in Managed Service Customers, as well as managing several projects with Brisbane City Council and the Queensland Government.
As an international student, Harjot enjoyed the relaxed and welcoming environment of CQUni. Additionally, he felt the staff and resources available were immensely beneficial and he enjoyed participating in the extracurricular activities on offer.
You too can be featured on our Alumni webpage. Simply complete our Alumni Profile Form and our team will work with you to create a profile.
We’re proudly the nation’s most inclusive and engaged University committed to making a difference and providing a world-class experience for people of all backgrounds.
CQUniversity acknowledges Traditional Owners and Custodians and pays respect to the Elders of all First Nations peoples of Australia.CQUniversity Australia is a trading name of Central Queensland University
ABN: 39 181 103 288
RTO Code: 40939
CRICOS: 00219C
TEQSA: PRV12073
