SIT30116 - Certificate III in Tourism

DurationThere are multiple durations. Please refer to Course Structure below.
Location
Online
Study modeOnline, RPL/RCC/Credit
Total units15
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Overview

If you are seeking a career where you can combine work with your passion for travel, the Certificate III in Tourism may be for you. Your studies will focus on developing a range of tourism sales, operational and tour delivery skills. This course has a practical focus, ensuring you graduate work-ready and are equipped with the skills needed to enter the diverse and dynamic tourism industry.

This qualification reflects the role of individuals who use a range of well-developed tourism services sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgment, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities. This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business. This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.

This is a nationally recognised accredited course.

QUALITY EDUCATION, WHEREVER YOU ARE
Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.

A UNI THAT KNOWS CREDIBILITY IS KEY
In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.

A UNI THAT LEADS IN ONLINE EDUCATION
A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.

A UNI THAT KNOWS CONVENIENCE COUNTS
CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.

A UNI THAT KNOWS YOUR EXPERIENCE MATTERS
CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.

Career Opportunities

Possible job titles include: Adventure tourism guide, Attendant or senior ride operator in an attraction or theme park, Booking agent, Cellar door salesperson and guide in a winery, Customer service agent, Guide and sales person in an Indigenous Cultural Centre, Inbound tour coordinator, Marine tourism guide or dive tour operator, Museum attendant, Operations consultant for a tour operator, Reservation sales agent,. Sales consultant, Visitor information officer.

Structure & Availability

Online

Duration:

This qualification is typically delivered over a 12 month period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. May also be studied part time.



Module 1 - Share, source, provide and present travel and tourism industry

Unit CodeUnit Name
SITTIND001Source and use information on the tourism and travel industry
SITXCOM001Source and present information
SITXCCS002Provide visitor information

Module 2 - Tourism operations

Unit CodeUnit Name
SITTTSL004Provide advice on Australian destinations
SITTTSL002Access and interpret product information

Module 3 - Preparing and booking customer's requests

Unit CodeUnit Name
SITTTSL006Prepare quotations
SITTTSL008Book supplier products and services

Module 4 - Working as a global team

Unit CodeUnit Name
SITXCOM002Show social and cultural sensitivity
BSBWOR203Work effectively with others

Module 5 - Work safely and sustainably for the environment

Unit CodeUnit Name
SITXFSA001Use hygienic practices for food safety
SITXWHS001Participate in safe work practices
BSBSUS201Participate in Environmentally Sustainable Work Practices

Module 6 - Customer service practices

Unit CodeUnit Name
BSBCMM201Communicate in the workplace
SITXCCS006Provide service to customers

Module 7 - Process financial transactions

Unit CodeUnit Name
SITXFIN001Process financial transactions

Module 8 - Assisting work colleagues

Unit CodeUnit Name
SITXHRM001Coach others in job skills

Start TAFE Now (STN) - Online

Duration:

This qualification is typically delivered over a 12 month period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. May also be studied part time.


Module 1 - Share, source, provide and present travel and tourism industry

Unit CodeUnit Name
SITXCCS002Provide visitor information
SITXCOM001Source and present information
SITTIND001Source and use information on the tourism and travel industry

Module 2 - Tourism operations

Unit CodeUnit Name
SITTTSL004Provide advice on Australian destinations
SITTTSL002Access and interpret product information

Module 3 - Preparing and booking customer's requests

Unit CodeUnit Name
SITTTSL006Prepare quotations
SITTTSL008Book supplier products and services

Module 4 - Working as a global team

Unit CodeUnit Name
BSBWOR203Work effectively with others
SITXCOM002Show social and cultural sensitivity

Module 5 - Work safely and sustainably for the environment

Unit CodeUnit Name
SITXWHS001Participate in safe work practices
BSBSUS201Participate in Environmentally Sustainable Work Practices

Module 6 - Customer service practices

Unit CodeUnit Name
SITXCCS006Provide service to customers
BSBCMM201Communicate in the workplace

Module 7 - Process financial transactions

Unit CodeUnit Name
SITXFIN001Process financial transactions

Module 8 - Assisting work colleagues

Unit CodeUnit Name
SITXHRM001Coach others in job skills

User Choice Trainees

Duration:

This qualification is typically delivered over a 12 month period, however as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level. 


Module 1 - Share, source, provide and present travel and tourism industry

Unit CodeUnit Name
SITXCOM001Source and present information
SITTIND001Source and use information on the tourism and travel industry
SITXCCS002Provide visitor information

Module 2 - Tourism operations

Unit CodeUnit Name
SITTTSL002Access and interpret product information
SITTTSL004Provide advice on Australian destinations

Module 3 - Preparing and booking customer's requests

Unit CodeUnit Name
SITTTSL008Book supplier products and services
SITTTSL006Prepare quotations

Module 4 - Working as a global team

Unit CodeUnit Name
BSBWOR203Work effectively with others
SITXCOM002Show social and cultural sensitivity

Module 5 - Work safely and sustainably for the environment

Unit CodeUnit Name
SITXWHS001Participate in safe work practices
BSBSUS201Participate in Environmentally Sustainable Work Practices

Module 6 - Customer service practices

Unit CodeUnit Name
BSBCMM201Communicate in the workplace
SITXCCS006Provide service to customers

Module 7 - Process financial transactions

Unit CodeUnit Name
SITXFIN001Process financial transactions

Module 8 - Assisting work colleagues

Unit CodeUnit Name
SITXHRM001Coach others in job skills

Start TAFE Now (STN) - Online

IntakeLocations
February, 2023Online
March, 2023Online
April, 2023Online
May, 2023Online
June, 2023Online

User Choice Trainees

IntakeLocations
January, 2023Online
February, 2023Online
March, 2023Online
April, 2023Online
May, 2023Online

Online

IntakeLocations
January, 2023Online
February, 2023Online
March, 2023Online
April, 2023Online
May, 2023Online

This course has no residential schools.

Students will need to be working in a suitable tourism, events or hospitality business, as a paid employee or volunteer, in a customer focused role, using organisational policies and procedures to guide work activities, working with some independence and providing guidance to other staff.  There are no minimum required hours as these are competency based assessment tasks. The supervisor must have relevant qualifications or experience for the unit they are signing off and evidence of this is to be supplied to CQU.

Requirements

Completion of the bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher level course.

There are no other entry requirements for this course.

Fees & Scholarships

2023 Indicative Fees

Fee TypeFees
Fee for service$4,395
Fee for service per unit$293
TAFE Priority Skills Fund/Training Program fee per unit$114.70
Co-Contribution Fee$2,655
Co-Contribution Concessional Fee$2,295
Co-Contribution Fee per unit$177
Co-Contribution Concessional Fee per unit$153

Please refer to the VET student fees price lists, eligibility criteria applies for subsidised funding. If you are unsure please call us on 13 27 86.

At CQUniversity, we believe higher education should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer a wide range of scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more. 

How to apply

Step 1: Get a Unique Student Identifier (USI)

Visit usi.gov.au to create a USI or find an existing one.

Step 2: Prepare your eligibility documentation

So that we can assess your application and eligibility for Government funding options, you’ll need to upload documentation as part of your application. You will need to provide confirmation of identity with the following documentation: 

  • Queensland Residency and Date of Birth. (e.g. Queensland Driver’s License photo must be of the back and front of the license)
  • Australian or New Zealand citizenship or Australian permanent residency (e.g. Medicare Card or Birth Certificate)

For further information on eligible documentation, visit Apply for TAFE Certificates and Diplomas.

To fast-track your application, make sure you provide a clear photo showing all the information and upload it with your application.

Step 3: Apply Online

Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way, call us on 13 27 86.

Click on the Apply button below to start your application.