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IT Help?

Contact the Technology and Services Assistance Centre (TaSAC)

TaSAC provides CQUniversity students and staff with technical support and assistance.

Available 7:30am - 5:30pm weekdays.

Phone: 07 4930 9090
Toll Free: 1300 666 620
International: 61 7 4930 9090
Fax: 07 4930 9254

Information to have ready - When contacting TaSAC, please provide as much detail as possible describing your situation:

  • Your full name
  • Student number
  • Contact details including a telephone number and email address
  • A description of the issue and any error messages that are displayed
    Where possible, students and staff are encouraged to attach a screen shot

Video Conferencing & ISL Lecturers - If students or staff require assistance while viewing an ISL lecture or video conference session, please dial extension 2020.


Log your IT Requests Online

The IT Service Desk Online ( is a web-based program that enables students and staff to log their IT service requests and enquiries with the ITD Service Centre. Once you submit an IT request, a reference number will be sent to your CQUniversity student or staff email account.

A user guide (PDF) is available if you require help using the IT Service Desk Online.