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Becoming a student mentor

A Student Mentor has volunteered to assist students throughout their first term of study. All mentors are students who have completed at least one year of study at CQUniversity and are committed to helping new students in their transition to uni life. Student Mentors receive training throughout the  year to ensure they have the necessary knowledge to assist mentees. If they are unable to assist mentees with their concerns, their familiarity with the University enables them to refer the new student to the relevant person.

What are the Student Mentor benefits?
Student Mentor benefits include:    
  • Gain transferable employment skills (leadership, teamwork, problem solving, etc)
  • An opportunity to help your peers
  • Enhanced communications skills
  • Additional professional development opportunities
  • Recognition by and closer liaison with University staff
  • Increased self-confidence and ability to work with and manage people
  • Discount (5%) on any textbook purchases - courtesy of the CQUniversity Bookshop
  • A Certificate of Appreciation signed by the Vice-Chancellor
  • Eligibility to complete the CQU Certificate of Engaged Leadership
  • Sponsored travel to the CQUni Student Leadership Conference for our “Mentor of the Year” finalists (first week in November).
How can Student Mentors help during Orientation?
Student Mentors provide new students with such things as:      
  • A tour of your campus
  • A library familiarisation
  • Introductions to fellow students and staff
  • A friendly face to help guide and orient where needed
  • Share own experiences and lessons learnt through student panels and conversations
  • Contribute to the CQUniLife Blog.
How can Student Mentors help during term?

Student Mentors are happy to provide advice throughout the first term at university and will contact their students to advise of important dates and events. Potential “Mentees” join a Mentor’s group on UCROO, and the Mentor initiates contact either via UCROO group / individual messaging or via student email. We encourage Mentees to contact their Mentor for advice regarding university life. In particular, mentees may turn to their mentor for advice on how to get assistance on issues such as:

  • Study Skills Workshops
  • Location of rooms
  • Dealing with stress
  • Study timetable
  • Overdue assignments
  • Library usage
  • Career guidance
  • Computing facilities
  • Enrolment
  • Exams
  • Student Loans

Note: Student Mentors will not be expected to provide any degree of academic tutorial assistance or to provide counselling or advice. Rather, it is about providing general support, sharing experiences and directing the student to the correct point of contact when needed.

What makes a good Student Mentor?
Desirable qualities for Student Mentors include:          
  • Desire to guide, support and encourage others
  • Successful completion of one calendar year of tertiary study at CQUniversity
  • An approachable, friendly and responsible attitude
  • Commitment to the program, and willingness to encourage Mentees to connect and engage with the University
  • Commitment to use UCROO for checking and connecting with Mentees
  • Willingness to pro-actively maintain regular contact with mentees (ideally once a week, and respond to queries within 3 days)
  • Enthusiasm for completing online training and if possible attend mentor training sessions
  • Awareness of and ability to share your first year university experience
  • Responsibility of self to ensure your Mentees are supported during any prolonged absence
  • Eligibility for Positive Blue Card (working with children) – or relevant interstate equivalent

What we don’t do as Mentors:

  • Provide Counselling or promote ourselves as experts to our fellow students
  • Review Assignments
  • Meet with Mentees off campus or otherwise put ourselves in vulnerable situations
How to become a Mentor

Recruitment is open at all times. If you would like to apply to become a Student Mentor and meet the necessary requirements listed above, then:

  1. Please complete the Mentor Application eForm.
  2. You will be contacted soon afterwards by email (recruitment is undertaken around April/May and October/November each year).
  3. You will have an interview, either by phone or in person.
  4. You will be notified by email after that if you are successful or not.
What happens once I become a mentor?

1. You will have access to the Mentor Moodle site and will be expected to complete the training within this site, and agree to abide by the Code of Conduct and Mentor Agreement

2. If you are able to access a campus, it is strongly recommended that you attend the pre-Orientation week training (held via ISL across all campuses), or review the training video online prior to Orientation week.

3. If you can attend an Orientation, your support at your local campus would be greatly appreciated.

3. You receive your mentees in two ways:

a. Mentees will join your Mentor group in UCROO (usually available prior to Orientation).

b. You may also be asked to invite a student to join your group, or to Mentor them via email – where a student has been unable to join a group via UCROO.

4. The average number of mentees per mentor is 10. This can change depending on the number of new students.

5. While it can be beneficial to align courses of mentors and mentees, this is not always possible (similarly with location). Since the mentor program is not academic, and the type of help is University wide, this will not affect the mentoring relationship.

6. You stay in contact with your mentees via UCROO, by student email, or in person on campus during their first term, on a weekly basis.

7. You regularly participate in the Mentor UCROO forum discussions and professional development activities online or on-campus.

8. You have the opportunity to attend an end of year celebration event for all mentors at our Student Leadership Conference (first week of November).

9. If you are active as a Mentor, you will receive one or more certificates in recognition for your involvement and contribution to the program.

For further information, please contact the Student Mentor Program Officer on or by calling 13 27 86.