Becoming A Student Mentor

A Student Mentor has volunteered to assist students throughout their first term of study. All mentors are current students who have completed at least one year of study at CQUniversity and are committed to helping new students in their transition to uni life. Student Mentors receive training throughout the year to ensure they have the necessary knowledge to assist mentees. If they are unable to assist mentees with their concerns, their familiarity with the University enables them to refer the new student to the relevant person.

Student Mentor benefits include:    
  • Gain transferable employment skills (leadership, teamwork, problem-solving, etc)
  • An opportunity to help your peers
  • Enhanced communications skills
  • Additional professional development opportunities
  • Recognition by and closer liaison with University staff
  • Increased self-confidence and ability to work with and manage people
  • Discount (5%) on any textbook purchases - courtesy of the CQUniversity Bookshop
  • A Certificate of Appreciation signed by the Vice-Chancellor
  • Eligibility to complete the CQU Certificate of Engaged Leadership
  • Sponsored travel to the CQUni Student Leadership Conference for our “Mentor of the Year” finalists (first week in November).

Student Mentors provide new students with such things as:

  • A tour of your campus
  • A library familiarisation
  • Introductions to fellow students and staff
  • A friendly face to help guide and orient where needed
  • Share own experiences and lessons learnt through student panels and conversations
  • Contribute to the CQUniLife Blog.

Student Mentors are happy to provide advice throughout the first term at university and will contact their students to advise of important dates and events. Potential “Mentees” join a Mentor’s group in our Moodle platform “First Year Hangout & Mentor Support”, and the Mentor initiates contact in their Moodle group, and can also connect via student email or in person on campus. We encourage Mentees to contact their Mentor for advice regarding university life. In particular, mentees may turn to their mentor for advice on how to get assistance on issues such as:

  • Work-Life-Study balance tips
  • Finding a friendly face
  • Study Skills Workshops
  • Using Moodle
  • Dealing with stress
  • Study timetable
  • Libraries & other support systems
  • Computing facilities
  • Enrolment
  • Exams
  • Student Loans

Note: Student Mentors will not be expected to provide any degree of academic tutorial assistance, assessment advice or to provide counselling or advice. Rather, it is about providing general support, sharing experiences and directing the student to the correct point of contact when needed. Our aim is to help new students feel welcomed and supported as they start their learning journey at CQUniversity.

Desirable qualities for Student Mentors include:

  • Desire to guide, support and encourage others
  • Successful completion of one calendar year of tertiary study at CQUniversity
  • An approachable, friendly and responsible attitude
  • Commitment to the program, and willingness to encourage Mentees to connect and engage with the University
  • Commitment to use Moodle, student email/chat or Zoom for checking and connecting with Mentees
  • Willingness to pro-actively maintain regular contact with mentees (connecting at least once a week, and responding to queries within 3 days)
  • Enthusiasm for completing online training and if possible attend mentor training sessions on campus or via Zoom
  • Awareness of and ability to share your first-year university experience
  • Responsibility of self to ensure your Mentees are supported throughout term, including during any prolonged absence
  • Being a role model of professionalism and treating fellow students respectfully
  • Eligibility for Positive Blue Card (working with children) – or relevant interstate equivalent

What we don’t do as Mentors:

  • Provide Counselling or promote ourselves as experts to our fellow students
  • Review Assignments
  • Meet with Mentees off campus or otherwise put ourselves in vulnerable situations

Recruitment is open at all times. If you would like to apply to become a Student Mentor and meet the necessary requirements listed above, then:

  1. Please complete the Mentor Application eForm.
  2. You will be contacted soon afterwards by email. Recruitment is undertaken around March-June (Term 2 start) and August-December (Term 1 start) each year.
  3. You will have an interview, either by phone or in person.
  4. You will be notified by email after that if you are successful or not.

1. You will have access to the Mentor Moodle site and will be expected to complete the training within this site, successfully complete the training quiz, and agree to abide by the Code of Conduct and Mentor Agreement

2. If you are able to access a campus, it is strongly recommended that you attend the pre-Orientation week training (held via ISL across all campuses), or review the training video online prior to Orientation week.

3. If you can attend an Orientation, your support at your local campus would be greatly appreciated.

4. You support new students in two ways:

Mentees will join your Mentor group in Moodle, or you provide general support in the Moodle Q&A (usually available prior to

b. You may also meet new students on campus and support them (casually) in person.

4. The limit of mentees per mentor is 10. This can change depending on the number of new students.

5. While new students may find it beneficial to choose a Mentor of a similar course or location, this is not always possible due to availability. Since the mentor program is not academic, and the type of help is University-wide, non-alignment will not affect the mentoring relationship.

6. You stay in contact with your mentees via Moodle, by student email, in person on campus or via Zoom during their first term, on a weekly basis.

7. You regularly check and participate in the StudentMentor Moodle forum discussions and professional development activities online or on-campus, and support your fellow Mentors.

8. You have the opportunity to attend an end of year celebration event for all mentors at our Student Leadership Conference (October/November).

9. If you are active as a Mentor, you will receive one or more certificates in recognition for your involvement and contribution to the program.

For further information, please contact the Student Mentor Program Officer on or by calling 13 27 86.