Counselling Facts

CQUniversity has a team of Counsellors from a Behavioural Science background, either Social Work or Psychology. Counselling can assist you to achieve success with your study, to prepare for a career, to enhance personal growth or sometimes just to help you get by a particularly tough patch. To help you understand more about counselling we have prepared some frequently asked questions:


Personal and Academic Counselling services are provided to all domestic and international students, at all study locations including online study. An appointment can be arranged by face-to-face (where possible), by telephone or by email. To make an appointment, email or call 07 49 30 9456. Alternatively, an appointment can be made by visiting your nearest study location.

Make sure you inform reception if your situation is urgent. Priority appointments are set aside for this situation.

However, if the office is closed please contact:

  • Ambulance, Fire and Police: 000
  • Lifeline: 131 114
  • Mensline Australia: 1300 789 978
  • Suicide Crisis Line: 1300 651 251
  • Rockhampton Hospital: 0749 206 211
  • Mackay Hospital: 0749 686 000
  • Gladstone Hospital: 0749 763 200
  • Bundaberg Hospital: 0741 502 760
  • SANE Mental illness Helpline (Mon to Fri) FREECALL: 1800 187 263
  • Alcohol and Drug Information Service FREECALL: 1800 177 833
  • Gambling Helpline: 1800 858 858 or visit Victoria website, Queensland website, NSW website
  • Queensland Community Organisations

To make an appointment, email or call 07 4930 9456. Alternatively, an appointment can be made by visiting your nearest study location. In the case of a telephone appointment, a Counsellor will contact you on your preferred number - this way you will not have to pay for the call.

Counselling sessions may last 30 minutes or longer depending on the situation you wish to discuss. During the counselling session, you have the opportunity to describe what is concerning you and what you have already tried to do to help.

The Counsellor may make a number of suggestions that you may like to consider and do before the next session. If extra contacts are required you will be scheduled an appointment for future sessions usually from 4 to 6 sessions.

Mental illness has many different aspects. For example, Anxiety and Depression are mental illnesses that are quite common in the student population. Often these illnesses are stress-related and are of short duration. The sooner such a person accesses help the sooner they are likely to recover.

However, most students who attend counselling seek help to be better stress managers, better problem solvers and better organised in their busy lives. Stressful experiences can arise from a variety of stressors like study, personal, family and relationships issues. In short, people who seek counselling can present for any reason that is creating a negative impact on their study life.

CQUniversity values the enrolment of each student. As our logo states, we wish to assist you to Be what you want to Be. With that aim in mind, the Counsellor will help you to decide what option is the best for you. Then we will help you to evaluate the consequences of that decision and whether the timing is right for you to take that action.

If you want to explore changes to your study course you will want to discuss whether to drop a unit, to change courses, to defer for a certain period or to leave study. The Counsellor may also refer you to your other areas of the University where you can get further advice and/or assist you to negotiate your option if this is necessary.

All counselling records are kept in a secure electronic system or in secure filing cabinets. None of your information will be disclosed to a third party without your expressed permission (in writing). This rule applies to such people as a lecturer, doctor, family or friends. In fact, under our rules of confidentiality, we are not even entitled to divulge your name to another without your permission.

Unless you wish to tell other people that you are receiving counselling there is no need for anyone else but yourself to know.

Records of the Student Success Centre - whether for personal and careers counselling or equity - are kept completely separate from all other university records and cannot be accessed by other areas of the University. A concerned lecturer/ friend etc may refer you for counselling but the only information we will provide is whether or not you accepted the referral.

If you have made an appointment, either by telephone, email or in person, and then are unable to keep that appointment please phone and let us know. At the first appointment, your Counsellor will probably work out with you to attend a number of sessions (usually 4 to 6). However, you are able to withdraw from that agreement at any time, for any reason. Sometimes it takes just one session for your old coping ability to return! We only ask that you phone reception on 07 49 30 9456 and cancel the next appointment as we can offer that time to another person on our waiting list.