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Frequently Asked Questions


Why have I been placed on a MAP stage?

Students will be placed on a MAP stage if they demonstrate unsatisfactory academic progress in their most recent term of enrolment.

How does the University define unsatisfactory academic progress?

CQUniversity defines unsatisfactory academic progress as a student failing more than 50% of their units in a term, or failing a unit they have previously failed. This means that if you were only enrolled in one unit and you do not pass this unit, this is unsatisfactory academic progress.

Keep in mind also that if you withdraw from a unit/s after Census date you will receive a Withdrawn Fail (WF) which is a Fail for the purposes of MAP reporting.

If you are an International student, you are also putting your student visa at risk by not maintaining satisfactory academic progress.

What do I do if I believe I have been incorrectly identified at any stage in the MAP process?

If you believe this is the case, please let us know map@cqu.edu.au and we will be happy to look into this for you.

If I change to another course (eg Bachelor of Information Technology to Bachelor of Arts) will I be removed from the MAP process?

No.

However, if at any stage you achieve two consecutive terms of satisfactory academic progress you will be removed from the MAP process.

Where can I go for more help?

The policies and procedures can be accessed from www.cqu.edu.au/map.

If you require assistance in completing any of the MAP forms please contact the Student Advocacy Officer student-advocacy@cqu.edu.au

What happens if I don't submit the MAP Stage 2 Show Cause Student Response and participate in the interview within the 10 days?

You will proceed to MAP Stage 3 Intent to Cancel.

If I submit a MAP Stage 2 Show Cause Student Response form and I am successful, am I removed from the MAP process?

No. You will sit on a 'MAP Stage 2 successful' status. If you do not achieve two consecutive terms of satisfactory academic progress you will proceed to MAP Stage 3: Intent to Cancel.

If at any stage you demonstrate satisfactory academic progress for two consecutive terms, you will be removed from the MAP process.

What information should I include in my Show Cause?

Essentially, you are being asked to tell us what circumstances have impacted adversely on your study (so what has prevented you from demonstrating satisfactory academic progress) and what strategies you have put into place to overcome/manage these circumstances.

Some suggested reasons are put forward as a guide (ie serious health concerns; major trauma in the immediate family such as death, illness or injury; personal relationship difficulties; financial problems and increased hours of paid or unpaid work (eg carer duties). Tick which one is most applicable/relevant – or 'Other' if none are appropriate. In the space below, elaborate on how these circumstances affected your study. In the strategies section, tell us what you can do/what you have done to deal with these circumstances.

For example, if an increase in work hours adversely impacted on your study, you may mention in your strategies that you have negotiated with your employer to work fewer hours each week, or you have organised to take additional leave in the time leading up to the exam block.

How did I get to a MAP Stage 3?

You have been identified at MAP Stage 3 due to one of the following:

  • You have not submitted a successful 'Show Cause Student Response' application at MAP Stage 2
  • You have submitted a successful 'Show Cause Student Response' application at MAP Stage 2 but have not since achieved two consecutive terms of satisfactory academic progress

Can I appeal my MAP Stage 3?

Visit the policy and procedures at http://policy.cqu.edu.au or view the MAP 3 Appeal Application Form online in MyCentre to see what grounds can be used as the basis of your appeal.

When does the 20 working days commence?

Day 1 is the next working day after the date on the MAP Stage 3 notification.

I have submitted an internal appeal – how will I find out the outcome?

You will receive an outcome via email. Check your student email regularly as this is the fastest way to find out the outcome.

My internal appeal has been unsuccessful. I intend to submit an external appeal – what is the process?

You must notify the University that you intend to submit an external appeal by emailing map-appeals@cqu.edu.au within 5 working days of the date on the unsuccessful internal appeal notification. The external appeal itself must be lodged to the Queensland State Ombudsman within 20 working days of the date on the unsuccessful internal appeal notification. Visit http://www.ombudsman.qld.gov.au/, click on 'Make a complaint'. Once your external appeal is lodged you will be sent an acknowledgement receipt which you must forward to map-appeals@cqu.edu.au within 25 working days of the unsuccessful internal appeal notification. Failure to meet the timelines stipulated above will mean that your enrolment will be cancelled.

What information about my MAP stages will appear on my transcript?

No information will appear on your official transcript, however, all MAP stages will appear on your unofficial transcript.

I have self-cancelled my enrolment – will my enrolment still be cancelled through the MAP process?

If you do not submit a successful Show Cause at MAP Stage 2 or a successful appeal at MAP Stage 3, then yes, your enrolment will still be cancelled as a result of the MAP process and not through your self-cancellation.