External Avenues

If all internal procedures have been followed, but the student does not feel the problem has been resolved or does not feel they have been dealt with fairly, they have the right to access external processes at minimal or no cost.

Please note that these external bodies will normally only review a complaint once all internal avenues of complaint and appeal have been exhausted. Such external bodies include:

Queensland Ombudsman

Telephone: 07 3005 7000 or 1800 068 908
Fax: 07 3005 7067
Email: ombudsman@ombudsman.qld.gov.au

Queensland Civil and Administrative Tribunal

Phone: 1300 753 228
Email: enquiries@qcat.qld.gov.au
Website: qcat.qld.gov.au

Queensland Human Rights Commission

Phone: 1300 130 670
Email: enquiries@qhrc.qld.gov.au
Website: hreoc.gov.au

Australian Human Rights Commission

Phone: 1300 656 419
Email: infoservice@humanrights.gov.au
Website: humanrights.gov.au

Commonwealth Department of Education and Training

Complaints should be submitted via the National Training Complaints Hotline
Phone: 13 38 73
Email: complaints@education.gov.au
Website: dese.gov.au

Office of the Information Commissioner, Queensland

Phone: 07 3234 7373 or 1800 642 753
Email: enquiries@oic.qld.gov.au
Website: oic.qld.gov.au

Crime and Corruption Commission, Queensland

Phone: 07 3360 6060 or 1800 061 611
Fax: 07 3360 6333
Email: mailbox@ccc.qld.gov.au
Website: ccc.qld.gov.au/complainants