Employee Assistance Program (EAP)
Davidson Trahaire Corpsych (DTC) is CQUniversity's service provider
Phone 1300 360 364 Australia wide
CQUniversity's Employee Assistance Program (EAP) provides access to confidential and voluntary counselling and assistance service from qualified, experienced professional counsellors who offer a range of counselling services for employees and their immediate families in need of assistance to resolve work or personal issues.
The EAP provides:
employeeAssist®: is the provision of face-to-face, telephone, video and online counselling and support services. This is provided on a scheduled or emergency support basis. Emergency support is available on a 24/7.
managerAssistTM: is the provision of face-to-face, telephone and online manager support. This service is predominately accessed via the telephone and is provided on a scheduled or emergency basis for any of the following:
- An employee with problems which impact on work performance and/or behaviour;
- Interpersonal conflict;
- A distressed or troubled employee;
- Assisting an employee to cope with change; or
- Difficulties with team functioning.
This EAP program is available across all Campuses.
Many people experience issues and concerns that may, at times, affect their work performance. Some of these issues may be resolved or alleviated by professional counselling, support or advice. To preserve confidentiality, the names of staff are not included on invoices or EAP usage reports provided to the University.
Staff are encouraged to seek assistance themselves. Managers and/or others (e.g. People and Culture personnel, Union representatives) may recommend or encourage contact with the EAP provider, but the final decision rests with the staff member.
If you have any concerns about any of the issues then your EAP may be of benefit to you. Often, the longer an issue remains unattended the more your life may be affected by it. Early assistance with a minor issue may prevent it from developing into a major one.
Davidson Trahaire Corpsch (DTC)
Phone 1300 360 364
This service is available to all CQUni staff and their immediate family. Each individual is eligible to access up to 5 hours of case management with DTC, which is funded by the University.
CQUniversity recognise that staff are now working out of several Campus locations.
Please contact Kelli Jorgensen 07 4930 6562 if you require the service which is outside of the listed campus locations.
The following brochures and posters are available for you to download and use in your work area:
Wellbeing and Performance Services
Link to obtain further information
Organisational Token: cqldu
Organisational Password: usrkey
Online resources and counselling to assist in dealing with the psychological health aspects of work and life issues.