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Employee Assistance Program (EAP)

Davidson Trahaire Corpsych (DTC) is CQUniversity's service provider

Phone 1300 360 364 Australia wide

CQUniversity's Employee Assistance Program (EAP) provides access to confidential and voluntary counselling and assistance service from qualified, experienced professional counsellors who offer a range of counselling services for employees and their immediate families in need of assistance to resolve work or personal issues.  

The EAP provides:

employeeAssist®: is the provision of face-to-face, telephone, video and online counselling and support services. This is provided on a scheduled or emergency support basis. Emergency support is available on a 24/7.

managerAssistTM: is the provision of face-to-face, telephone and online manager support. This service is predominately accessed via the telephone and is provided on a scheduled or emergency basis for any of the following:

  • An employee with problems which impact on work performance and/or behaviour;
  • Interpersonal conflict;
  • A distressed or troubled employee;
  • Assisting an employee to cope with change; or
  • Difficulties with team functioning.

This EAP program is available across all Campuses.

Many people experience issues and concerns that may, at times, affect their work performance. Some of these issues may be resolved or alleviated by professional counselling, support or advice. To preserve confidentiality, the names of staff are not included on invoices or EAP usage reports provided to the University.

Staff are encouraged to seek assistance themselves. Managers and/or others (e.g. People and Culture personnel, Union representatives) may recommend or encourage contact with the EAP provider, but the final decision rests with the staff member.

If you have any concerns about any of the issues then your EAP may be of benefit to you. Often, the longer an issue remains unattended the more your life may be affected by it. Early assistance with a minor issue may prevent it from developing into a major one.

Personal Concerns

Work-Related Concerns


  • Anger management
  • Anxiety
  • Depression
  • Bereavement, grief and loss
  • Child and family difficulties
  • Chronic and serious health issues
  • Communication challenges
  • Domestic violence
  • Drug, alcohol and other substance abuse
  • Eating disorders
  • Emotional concerns
  • Gambling
  • Impulse control issues
  • Interpersonal concerns
  • Legal and financial referrals
  • Major life events - managing the transition
  • Mental illness
  • Personal trauma
  • Relationship difficulties
  • Retirement
  • Self esteem
  • Sexuality issues
  • Stress management
  • Potential suicide
  • Balancing work and personal life
  • Career coaching
  • Career planning and management
  • Dealing with change
  • Dealing with difficult customers
  • Job demands and pressure
  • Managing work teams
  • Redundancy/career transition
  • Work crisis and trauma
  • Work performance difficulties
  • Workplace conflict
  • Workplace harassment, discrimination and or bullying
  • Workload 


Davidson Trahaire Corpsch (DTC)


Phone 1300 360 364


This service is available to all CQUni staff and their immediate family. Each individual is eligible to access up to 5 hours of case management with DTC, which is funded by the University.


 CQUniversity recognise that staff are now working out of several Campus locations.
Please contact Kelli Jorgensen 07 4930 6562 if you require the service which is outside of the listed campus locations.


The following brochures and posters are available for you to download and use in your work area: 

eapdirect® e promo

employeeAssistTM e-brochure for Australia only

EAP Wallet card

EAP posters


Wellbeing and Performance Services

Link to obtain further information

  • eapdirect®
  • employeeAssist®
  • managerAssistTM
  • traumaAssist®
  • moneyAssistTM
  • worklifeAssistTM
  • Development@WorkTM
  • Conflict@WorkTM
  • Change@WorkTM
  • Dignity@WorkTM
  • Stress@WorkTM
  • Risk@WorkTM 

Davidson Trahaire Corpsych

eapdirect® login

Organisation Name
: Central Queensland University

Organisational Token: cqldu

Organisational Password: usrkey

(Once logged in, an employee can change the username and password.)

Online resources and counselling to assist in dealing with the psychological health aspects of work and life issues.