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ESOS Information, Compliance and Important Policies

CQUniversity and the Australian Government want international students in Australia to have a safe, enjoyable and rewarding place to study. Australia's laws promote quality education and consumer protection for international students. These laws are known as the ESOS framework.

The ESOS Act enforces quality educational standards and protects the rights of international students. The National Code provides information on these standards designed to protect international student rights and govern the delivery of CRICOS Registered programs.

Important Policies and Procedures

CQUniversity has a range of policies that international students need to be aware of as they govern enrolment, refunds and conditions under which an enrolment may be modified or cancelled as well as avenues for complaints and appeals.

It is important that you read and understand these policies to enable you to make an informed decision on studying in Australia with CQUniversity.

Refund and Excess Payments (Credit Balances) Policy, Principles and Procedures

Deferment of Commencement Term Application Form and Procedure

Deferment of Studies Application Form and Procedure

Monitoring Academic Progress Policy and Procedures

English Language Centre - ELICOS Course Attendance Policy

Foundation Studies Program - Course Attendance Policy and Procedures

Transfer Between Registered Providers Policy, Principals and Procedures

Full Time Student - Duration of Study Policy

Student Complaints Policy

Collections Policy and Procedures

Student Misconduct Procedures

Appeals Committee Terms of Reference

Crisis Management & Recovery Policy

There are a range of additional policies that will apply to your studies with CQUniversity and these can be accessed from the Policy Portal by selecting the policy name from the A-Z Listing or by selecting 'All documents'.