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Improvement

The Library aims to improve services by:

Responding to client feedback

CQUniversity Library welcomes feedback from all clients. Compliments, comments and complaints inform the Library's reviewing policies and procedures and are incorporated into planning wherever possible. Suggestions for purchase are encouraged from all clients and will be considered for the collection if relevant to teaching, learning or research. The Library recognizes the importance of client feedback from:

Continuously monitoring new possibilities for resource and service provision through:

The Library website contains extensive information about the Library's services.

A selection of printed brochures are available at all our campus libraries.

  • an extensive liaison program with all faculties
  • active participation in library networks such as Council of University Librarians (CAUL) and Queensland Office of Library Co-operations (QULOC)
  • consortia purchasing agreements

Employing quality management principles and practices through:

  • the CQUniversity's Quality Framework

  • the Library's Quality Framework incorporating the application of the Balanced Scorecard principles in decision making processes and reporting guidelines, risk management and the Business Process model.

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