Business Process Model
The Division of Library and Academic Learning Services' quality framework will ensure accountability for the management of resources and provide a system for the evaluation of effectiveness and efficiency of resource management. The framework provides a ‘roadmap' for business improvement and long term planning within the Division.
Life cycle processes
1. Monitor: Higher Education environment; information industry; CQU needs
2. Develop vision and strategy
2.1 Define the business and organisational strategy
3. Develop client services and delivery systems
5. Deliver services and resources
5.1 Provide a library catalogue
5.2 Teach information literacy
5.4 Deliver Reference services (VRD & Desk)
5.5 Manage physical collections
5.5.1 Provide lending services
5.5.2 Maintain shelving of print resources
5.6 Web page
5.7 Enquiry centre
6. Select and build a collection of resources
6.1 Develop the Collection development policy
6.2.1 Faculty needs
6.2.2 AIC libraries
6.3 Electronic resources
7.1 Serials
7.2 Monographs
9. Evaluate systems and processes
Support processes
10. Human resources
10.1 Recruitment
10.3 Staff development
11. Library Systems
11.1 Library management system
11.2 Network
11.3 Databases
11.4 Desktop support
12. Finance
12.1 Budget management
12.2 Purchasing
12.3 Salaries
13.2 Maintaining work environments
13.3 Maintain equipment
13.4 Maintain collection environments
14.1 ULS
14.2 CAUL/QULOC
15.1 Client feedback
15.3 Process improvement
16. Administration
16.1 Establish performance measures, collect data and monitor
16.2 Learning environment
16.4 Distributed campus operation
16.6 Operationalise committees
16.7 Filing systems
16.8 Management system documentation
