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Client Feedback

Library Surveys

Every two years the Division undertakes a comprehensive survey to ascertain how you perceive the Library is performing. It highlights to us whether there are any specific issues that require addressing and it provides us with a gauge of how we are performing against other university libraries.

2009 - Full Report | Summary Report | Summary of Responses to Comments

2007 - Full report | Comments | Summary of Responses to Comments

2005 - Full report | Summary Report | Comments

2003 - Full Report | Summary Report | Summary Comments

Feedback Sessions

In alternate years to the Library Survey the Division conducts face-to-face Feedback sessions on all campus libraries.

2008 | 2006 | 2004

Compliments, Comments and Complaints (CCCs)

The Division receives Compliments, Comments and Complaints (CCCs) from clients via email, an online form available on the Library webpage and paper-based forms at all campus libraries.

Every four to six months the Library compiles a report on the feedback our clients have provided and our responses.

2009 - January to June | July to September | Annual Summary

2008 - January to June | July to September | Annual Summary

2007 - January to April | May to August | Annual Summary

2006 - January to April | May to August | September to December | Annual Summary

2005 - January to April | May to August | September to December | Annual Summary