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Disputed Charges

Please contact Student Fees in the Student Business Centre, Rockhampton, if you have an enquiry about a fee or charge or are disputing any fee or charge on your account. Student Fees can investigate Tuition Fees, including FEE-HELP, International Health Cover charges, and Student Contributions. You may be referred to other Divisions for other types of charges, e.g. to the Library for Library charges.

NOTE: To formally dispute a charge, including whether it is payable, you must apply in writing to:

The Coordinator Student Fees and Records
Student Business Centre
Building 2
CQUniversity
Rockhampton QLD 4702

or email far@cqu.edu.au

Student Debtor Rules

1. A Student Debtor is defined as, one who:

  • fails to pay any fine, fee, charge or debt due to CQUniversity, including the Library;
  • fails to repay to the University a student loan in accordance with the terms of the loan agreement.

2. A Negative Service Indicator (NSI) restricts a student’s access to various entitlements to which they would normally have access. The NSI becomes increasingly restrictive the longer the student’s account balance remains overdue.

Students should check the Collections Policy and the Collections Procedures at http://policy.cqu.edu.au for further information, including for the schedule of NSIs that can be applied. Type "collections" into the Search Title Box to view these documents.

Collections

Most Collections processes are administered by the Financial Services Division. Students should contact  07 4923 2323, +61 7 4923 2323 if calling from outside Australia, or email cqudebtors@cqu.edu.au with any enquiries about:

  • Collections reminder letters
  • Negative Service Indicators – CLA, CLB, CLC, CLD, CLE, WOF, WO<
  • disputed payments, or payments not credited to your account
  • Collection Agreements