The counselling section of CQUniversity Student Support Centre can help with personal issues that may impede your academic progress and your personal professional development. They will also help you to acquire effective study skills like motivation and time management which are requisite for successful tertiary study.
The transition to university and throughout first year can be particularly stressful as you become accustomed to the changes in your lifestyle. These stressful feelings may be quite a normal reaction to change at any time of your university life but can be quite bewildering and have a negative impact on your study.
Services we provide for students include:
Having difficulty managing your time? Or getting motivated for study? Students can acquire better study skills by enrolling in the Optimism Program which is provided online for each of the three terms of the university year.
Counsellors can also help you acquire the skills of managing and organizing your busy life especially around assignment and examination periods. Students who are clients of this service may be provided with a letter of support if your case warrants this. Call: 13 27 86 (13 CQUni).
Teachers at the Communications Learning Centre offer students further help with assignment writing and referencing. Contact them for guidance and help.
The Optimism Program is a course that can help you to think more optimistically, act more optimistically and thus be more successful in your study life. A counsellor facilitates the course each term and will accompany you through nine weeks of your term of study. Weekly discussion boards allow students to discuss the issues, questions and experiences of being a student.
The Optimism Program is available as an online course and it is offered for all three terms as GOAS (Get Optimistic About Study) each year. Students often enrol for successive terms because of the program's ongoing value. Complete the form indicating your interest here.
Submit the Help Me eForm to enrol for the next program of GOAS. Enrolments for GOAS close each term after the Census Date.
Maintaining satisfactory academic progress is an important part of your university life. However, if students are not achieving satisfactory academic progress there are consequences which are outlined in the Monitoring Academic Progress policy. The MAP requires a student to pass at least 50% of their enrolled courses for EACH TERM.
If you fail 50% or more for your courses in a term you will receive a MAP1 Letter. The MAP1 letter requires you to attend an interview with a Student Support Centre Staff person who will assist you through making a Learning Agreement with the university to ensure your return to successful progress in your studies. We encourage you to respond to participate in this interview if requested as its support and encouragement can help you reverse negative study outcomes.
However you don't need to wait until you have failed to seek our help. We encourage you to visit us at one of our locations, by phone or by email. We will help you construct a plan to succeed and outline the best ways of achieving your desired career goal.
Counselling can be accessed face to face, telephone or by email in Rockhampton, Mackay, Gladstone, Bundaberg and Noosa. Emerald students can make phone or email contact with Counsellors at Rockhampton.
(Full fee paying international students on International Campuses need to contact their own International campus assistant for help).
In the event that adverse circumstances negatively impact on your studies, you may be seeking a letter of support for your lecturer. Our normal procedure is to provide letters of support ONLY to students who are clients of this service. So if you are not already a client of the Student Support Centre please bring any medical, legal or other evidence to support your situation.
We will discuss and clarify your circumstances with you, and identify the impact on your studies for the term. Your counsellor will work with you to decide on the most appropriate option, which may include us supporting your request for an extension, withdrawal without academic penalty, deferral of exam, or a request for special consideration in an examination.
However if you are seeking support due to a medical condition, you will not need to see us. Get supporting evidence from your Medical Practitioner and attach a copy of that documentation to your academic application.
CQUniversity's policy for Withdrawal Without Academic Penalty states the criteria that apply to this process. We are most likely to support your withdrawal request if you have experienced an unforeseen and recent event, which is outside your control. It should be of a serious nature and generally not have existed before the Census date (usually about week 3-4 of each term).
Remember we are unable to provide support unless you are previously known to us, are a client of this service or if you can provide verification of the event from another source. Please bring any medical, legal or other evidence to support your situation.
The Student Association will assist you in the presentation of your application to the Assistant Dean of Learning and Teaching ADL&T of your Faculty.
The Counsellor may support your request for a deferred exam if it will be detrimental for you to complete the exam on the given date. If you are not a client of the counseling service please bring any medical, legal or other evidence to support your situation.
Your Faculty's Assistant Dean of Learning and Teaching, ADL&T, will decide whether to grant a Deferral, based on the documentation they receive from you. You may not know whether your exam has been deferred until after the exam date. To make this application you must complete the Deferral of Exam Form. This form requires witness by a commissioner of Declaration or Justice of the Peace.
Students who suffer physical, emotional or psychological problems in an exam should submit the relevant form within five working days after the scheduled exam date. If you become ill in an exam remember to inform the exam Invigilator before leaving the examination room. You must complete one of the two forms Special Consideration in an Exam- Medical or Special Consideration in an Exam - Other. This form requires a statutory declaration witnessed by a Commissioner of Declaration or JP.
A counsellor may support your Special Consideration request if your issue is current, psychological or emotional and significantly affects your study and/or exam performance. If you are not a client of this service you must provide corroborating evidence. Please bring any medical, legal or other evidence to support your situation.
The Associate Dean of Learning and Teaching ADT&L of your Faculty will decide whether to grant Special Consideration, based on the documentation received from you.