Breadcrumb Links:
  1. I have a problem with accessing my grade for the term. What should I do?
    If your problem is that your grade has not been released after certification date, and you are an AIC student, or a student at an overseas site, you should go immediately to the Faculty Office at your site for assistance.  Distance education and Queensland campus students should email their Course Coordinators.  If you still have problems, you should then forward your original email in a new email to your Head of School or Program.  If you think it is due to a computer problem, you should email helpdesk@cqu.edu.au for assistance, or visit the IT Helpdesk or Client Service Centre at your campus.

  2. I have a problem with my grade for this term.  What should I do? 
    If you are studying at a CQUniversity campus in Australia, before contacting me, first
    check the Review of Grade policy. This is outlined at: http://rog.cqu.edu.au  

    • The full Review of Grade policy is found at: http://policy.cqu.edu.au/Policy/policy.jsp?policyid=465. Click on View Policy to open the document.  Carefully consider the sections explaining what the appropriate grounds are (and are not) for launching an application.
    • After having read the policy carefully, and having had an Informal Consultation with your lecturer/tutor, gather all documents, e-mails etc together in chronological order and then contact the CQUniversity Student Association's Academic Advocacy and Support staff at your campus.  Once at the CQUSA website, click on "Staff Contacts" to find the student representative at your campus. If you are enrolled as a FLEX student, email: association-advocacy@cqu.edu.au or phone freecall:  1800 804 228.
    • If you are studying with a CQUniversity partner company at an overseas site, before contacting me, go to Student Services or your Program Consultant at that site.

  3. I have been alleged to have been guilty of cheating or plagiarism? How can I tell what is cheating or plagiarism?
     The Student Ombudsman does not handle these matters, as they are outside the Terms of Reference for the Office. However, for helpful information, view this site.
    • If you are studying at a campus in Australia , contact the CQUniversity Student Association's Academic Advocacy and Support staff at your campus at least three days before your hearing. Failure to make early contact with the Student Association may weaken their ability to represent you effectively.
    • If you are studying with a CQUniversity partner company at an overseas site, go to Student Services at that site.

  4. I have submitted a request through my CQUniversity campus or overseas site to view my assignment and/or examination paper, but am having difficulties getting it.
     It is your right to see this assignment or exam paper in a timely fashion. Please either e-mail me: mailto:student-ombudsman@cqu.edu.au - detailing the course concerned, the date you submitted your written request, who you handed this in to or e-mailed, and what follow up efforts on what dates you have made since that submission date, and with what result.

  5. I need to find out where and when my CQUniversity examination is to be held.
     Check CQUcentral .

  6. I live overseas and want to study at CQUniversity . What should I do?
     Go to http://facultysite.cqu.edu.au/FCWViewer/view.do?page=3898 

  7. I have a problem with CQUcentral, or enrolling as a student. What should I do?
    • If you are a domestic student, or a student at an overseas site, use the e-form, Student Records Enquiry form
    • If you are a student at an Australian International Campus, go to Campus Reception and contact the Manager, Student Administration.

  8. I had a failed log-in attempt on CQUcentral, or on an on-line quiz? What should I do? 
    Include the following details in an e-mail to: mailto:student-ombudsman@cqu.edu.au

    • Date and time of failed log-in attempt
    • e-mail address and/or name of Internet Service Provider you used at time?
    • What operating system were you using at the time? e.g., Windows 98? Windows XP? Windows Internet 6 (or higher)?
    • What contact did you make with your lecturer and/or HelpDesk and/or Student Administration, as a result of this failed log-in attempt? Date and time of such contact? If by e-mail, include copies of all e-mails (with headers).
    • Note that if you cannot supply answers to any of these questions, the chances of supporting your case are poor.

  9. I have a concern about a Fail grade and/or Application for PC/SE at the end of term and have yet to get a reply. Should I just wait, or re-enrol in the course for the coming term?
     Re-enrol. If your concern or application is upheld, you should then drop the re-enrolled course before Census Date. If you do not re-enrol and your concern or application is not upheld, your study progress may be jeopardised.

  10. I have a problem with credit transfers or exemptions. What should I do?
     Contact the Program Administrator or Program Advisor within your Faculty. Some Faculties may have more than one Program Administrator. If you are an Australian International Campus student, go to Reception and contact the  Faculty Manager.

  11. I have a problem with graduation or transcripts. What should I do?
     First go to the Graduation Coordinator at your campus or site. If you still have problems, then either go to:
    http://facultysite.cqu.edu.au/FCWViewer/view.do?page=3740 or email:  graduation-inquiries@cqu.edu.au.

  12. I am enrolled in a research or higher degree, and have a problem.  What should I do?
     Such students are outside the Terms of Reference for my Office, so I am unable to assist you. If you are a CQUniversity student at an Australian campus, you should contact the CQUniversity Student Association at your campus, or the Research Services Office via-email at: mailto:research-enquiries@cqu.edu.au

  13. I have problems in essays or written work.  What should I do?
    • If you are a domestic student, go to the Communications Learning Centre at your campus.
    • If you are a student at an Australian International Campus, go to the Learning Skills Unit at your campus.
    • If you are studying with a CQUniversity partner company at an overseas site, go to Student Services at that site.
    • What are some tips on how to pass rather than fail?

  14. I have problems in speaking or understanding English.  What should I do?
    • If you are a student at the Rockhampton or Gold Coast campus, go to the Language Centre.
    • If you are a student at Brisbane, Sydney or Melbourne campus, go to the Learning Skills Unit at your campus.
    • If you are studying with a CQUniversity partner company at an overseas site, go to Student Services at that site.

  15. I have a problems in mathematics or numeracy.  What should I do?
     Contact the Mathematics Learning Centre. If you are an Australian International Campus student seeking personal tuition, go to the Learning Skills Unit at your campus.

  16. I have a problem with CQUniversity e-mail, Blackboard or any other electronic learning support or CQUniversity web page. What should I do?
     Click here then go to the FAQ that you need.  FAQ 13 may be particularly helpful.

    Go to http://facultysite.cqu.edu.au/FCWViewer/view.do?page=4250 or http://facultysite.cqu.edu.au/FCWViewer/view.do?page=4236 or e-mail: mailto:help-desk@cqu.edu.au

  17. I am having hassles obtaining my CQUniversity distance education learning materials. What should I do?
     e-mail: mailto:dtls-enquiries@cqu.edu.au

  18. I am having problems over getting texts or other materials from the CQUniversity Rockhampton Bookshop. What should I do?
     Go to http://bookshop.cqu.edu.au/I_Requests.asp - go to the Information tab, click on that and scroll down to Requests and Enquiries, click on the tab you want then complete and send the webform that pops up.  If still having problems after that, e-mail:  d.murray@cqu.edu.au.

  19. I have been through all the University channels suggested but wish to take this matter further.  What should I do?
    You may seek external redress of your concerns through one of the agencies listed here.  The Queensland State Ombudsman and/or the Human Rights and Equal Opportunity Commission may be able to offer you assistance and support.