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Quality Enhancement Framework

CQUniversity's Quality Enhancement Framework aims to detail CQUniversity's integrated approach to quality and the features that enable CQUniversity staff, community and its stakeholders to have a shared understanding of the approach to quality assessment and assurance.

The Quality Enhancement Framework is a systematic and structured support system that enables evaluation of practices, performance and processes for quality assurance and continual improvement.  The Quality Enhancement Framework supports the University's vision, strategy, policies, procedures, management and governance to achieve institutional and individual goals.

Approach to Quality

CQUniversity's Quality Enhancement Framework is based on the Plan-Do-Check-Act (PDCA) quality assurance and enhancement model, known as the Quality Cycle. 

quality cycle


  • Analyse data (included benchmarked data) to identify areas for action.
  • Plan actions to achieve stated objectives.
  • Identify how actions will be assessed and measured.


  • Implement relevant planned Actions.


  • Analyse and review what has been achieved to ascertain if objectives are being met.
  • Include a process of reflective practice against internal and external reference points.
  • Assess against expected quality outcome and check for new problems.


  • Making further adjustments and changes as a routine part of activity and directing these back into the PDCA cycle.


Benchmarking and evaluation activities inform the University’s quality processes through provision of internal and external reference points.  Benchmarking assists CQUniversity to measure its effectiveness in achieving its performance objectives (benchmarks) and to place these achievements in a broader environmental context.   It informs strategic planning and decision-making through the identification of strengths and weaknesses in practices and performance. These are described in the Benchmarking Principles. 

Please also refer to additional benchmarking information available from the Benchmarking pages of this site The information on this site is designed to assist staff in their benchmarking activities by providing some broad advice and guidance on various topics related to benchmarking.  It is also provided to assist staff in obtaining a shared understanding of how benchmarking is integrated in to the quality management system of the University, its alignment with the overall strategy and evaluation of performance of the University and how it can contribute to analysis of evidence upon which informed decisions can be made.  This information should be read in conjunction with the Quality Enhancement Framework and Benchmarking Principles.

External Quality Audits

The Cycle 1 and Cycle 2 Australian Universities Quality Agency (AUQA) Audits undertaken at CQUniversity in 2005 and 2010.

From 1 July 2001 the Tertiary Education Quality and Standards Agency (TEQSA) became the new regulatory and quality agency for higher education.

Tertiary Education Quality and Standards Agency (TEQSA)

Information on the Higher Education Standards Framework from 30 January 2012.

CQUniversity Register of Good Practice

Identified examples of good practice at CQUniversity.  A place to share good practice with others.

AUQA Database of Good Practice and Archive

All AUQA operations were transferred to the new Tertiary Education Quality and Standards Agency (TEQSA) in 2011. Access to the database of Good Practice captured by AUQA from 2000 to 2011 and archived audit reports.

CQUniversity Communities of Practice

'Communities of Practice' (CoPs) are about bringing together people with common interests to SHARE practices and build knowledge. CQUniversity's CoPs cover a diverse range of interests, and are cross disciplinary, cross faculty, and cross campus.

Learning and Teaching

Follow this link to obtain the Learning and Teaching Quality Policy and Principles detailing the robust and accountable governance, management and decision-making that underpin the University's quality approach in Learning and Teaching.

Access information from the Office of Learning and Teaching site on Learning and Teaching Activities including Scholarship of Learning and Teaching, Surveys and Feedback, Program and Course Enhancement, Academic Staff Development and more..... 

Corporate Strategy and Planning

The Corporate Strategy and Planning Directorate resides within the Financial Services Division and is responsible for managing the corporate strategic planning framework and associated reporting and review activities for CQUniversity. It is responsible for providing management information and planning support to facilitate informed decision-making, planning and policy formulation, and the overall strategic development of the University.

The team of the Corporate Strategy and Planning Directorate are responsible for supplying statistical information to University Senior Management; faculties and divisions; government agencies and a range of stakeholders throughout the wider community.  It is the initial point of contact on matters relating to statistical collections undertaken by the Commonwealth Department of Education, Employment and Workplace Relations (DEEWR) and the Queensland Office of Higher Education, and a contact point for all enquiries on student and staff statistics.

Key CQUniversity Planning Documents are accessed from this site.

Information Dashboards

Information Dashboards (Staff Security Access and Training required)