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Disputed Transactions

In the event that a Cardholder believes a transaction against their Card is not valid/correct, in the first instance contact the Merchant, if possible. The Cardholder must then contact the Corporate Travel Card provider (CBA) on 131576 for advice. A CBA Disputed MasterCard Transaction Form must be completed and forwarded by fax to the number indicated on the form, then attach a copy of the Form to your Card statement.

If you have a disputed transaction on your Corporate Travel Card, do not delay the acquittal of your statement. Acquit the statement as usual and ensure that the reversal/credit (if applicable) for the transaction is received on a later statement.