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FAQs - Accounts Receivable

For Students

When is Census Date?
All of the University's significant dates, including Census Date, are available through the Calendar of Principal Dates in the Student Handbook.

I am ready to Graduate. Who do I contact about any queries (including gown hire/purchase)?
Contact the Graduation and Ceremony Management Office, or call +617 4923 2787.

For External Customers

I have received a Tax Invoice, who do I contact with any queries?
Please Contact the University's Debtor Officers.

How do I pay my Tax Invoice?
All information regarding payment of Tax Invoices can be found at our Accounts Receivable page. This outlines Online and over-the-counter payments.
Alternatively, you can refer to the bottom of your current Tax Invoice or Statement.

I made an online payment, but I am unsure as to whether the payment was made successfully.
Due to the nature of electronic transactions, online payments may take 3-4 business days to be applied to your account. If you believe that this has not occurred, please contact the University's Debtor Officers.

For Staff

How do I raise an invoice for payment to the University (e.g. for servies provided to an external party, or for other costs payable to the University)?
In order for the University to raise an invoice, an "External Invoice Requisition" Form must be completed and returned to Accounts Receivable, Building 65, Rockhampton Campus. If this is a new customer, a "Customer Creation/Amendment Form" must also be completed.

A Student Refund has been processed in CQUcentral but the student is claiming they have not received their funds. Who do I contact to find out if the refund has been sent?
If the payment was made within Australia or by an International Money Transfer contact Accounts Payable, if the payment method was Bank Draft, contact the International & Treasury Officer.